Unify-Alert
Current Alerts:
Alert History:
Posted: 11-12-2024_14.17 - Expired: 11/14/2024
Cisco Jabber Maintenance ID: Alert-511
IT will be performing maintenance on the Cisco Jabber system Wednesday 11/13/2024 between 9:00 pm to 10:00 pm. Some clients may experience a brief outage during this maintenance window. If issues are experienced with Jabber Thursday after this maintenance, please contact the Help Desk at https://askit.gcsu.edu or 478-445-7378.
Posted: 11-07-2024_09.14 - Expired: 11/08/2024
Cisco Jabber Issue Update ID: Alert-510
IT is presently looking into an issue with Jabber. One of the Cisco Jabber servers is not functioning presently. We have moved everyone over to the functioning server. You may need to log out of Jabber and log back in for it to work properly. If you are still having issues after logging out and back in, please contact the HelpDesk at AskIT.gcsu.edu or 478-445-7378 for assistance.
Posted: 10-31-2024_08.34 - Expired: 11/01/2024
Registration issue ID: Alert-509
Registration issues have been resolved.
Posted: 10-28-2024_08.24 - Expired: 10/29/2024
USG Services Outage ID: Alert-508
GCSU received notice late Sunday morning that our Banner instance has been restored by USG Information Technology Services to the backup datacenter at the University of Georgia. Since that time, personnel from both the Registrar’s Office and Information Technology have been testing the environment and everything looks to be in good operational condition.
It appears that PeopleSoft Financials is still down and some portion (but not all) of OneUSGConnect HCM services are online. Backup instances of the financial and human capital management platforms will be brought online at alternate sites – as has been done with Banner.
Please note: As these systems return to service, USG recommends that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully. For assistance in this, please refer to “Clearing Cache and Cookies in Common Browsers (ESS Job Aid) “:
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410.
Posted: 10-27-2024_08.37 - Expired: 10/28/2024
Significant USG Services Outage ID: Alert-507
As most of you are likely already aware, the University System of Georgia (USG) is experiencing a critical outage affecting our ERP systems, including financial, HCM, and student information systems. This issue started late Friday afternoon, and the root issue lies with USG’s Storage Area Network (SAN), a Dell product that provides essential storage for both application and data servers. This storage array functions as a single, unified block of storage. When it encounters critical issues, all USG ITS services relying on it can be impacted. It is designed with high availability and has multiple redundant layers in both its hardware and software, and such prolonged disruptions are highly unusual. The last comparable event for ITS was over 15 years ago.
In his latest update, Dr. Tim Chester, Vice Chancellor and Chief Information Officer for the University System of Georgia, reports the following:
“Dell continues to work on this incident, using resources from their R&D team. They believe the root cause is a software bug impacting the core SAN OS, and they are preparing a software fix. At their last report, at approximately 11 a.m. this morning, they reported that they needed another four to six hours to validate their patch and develop a roadmap to resolving the issue and restoring our services.
In the meantime, the ITS and Shared Service Center teams have developed a plan to work today to restore OneUSG Connect, if necessary, from our backup data center at UGA. If necessary, we would implement that plan so that OneUSG Connect would be in production and available by 8 a.m. Sunday morning. Our Georgia Best (Banner) teams are working on a similar plan to have ITS hosted instances of Banner available by 8 a.m. Monday morning. These are contingency plans, and our hope is that Dell will resolve the root cause later today. When that happens, we will restore services as fast as possible.”
I am in direct contact with Dr. Chester and he is aware that we plan to open registration at 7 AM on Monday, October 28th. He is extremely hopeful that this will be resolved later today and that all services will be fully restored in plenty of time for us to resume business as usual before Monday morning.
This is an unfortunate reminder that there are no absolutes when it comes to information technology. At every level, we try to procure quality products, implement reliable solutions and leverage reputable systems. In the end, technology sometimes fails and we have to be well prepared to recover as gracefully as possible with minimal impact to operations.
I continue to monitor the situation and will maintain frequent contact with Dr. Chester. GCSU IT personnel are engaged and stand ready to assist as we can. As significant information becomes available, we will communicate that to the GCSU community. If you care to monitor the situation on your own, you can refer to the USG services status page at: https://status.usg.edu.
We thank you for your patience and understanding. Please reach out to me directly with any specific questions or concerns.
Brian
Brian T Watson, Interim Chief Information Officer
Georgia College & State University
Posted: 10-26-2024_15.29 - Expired: 10/27/2024
USG Outage ID: Alert-506
As most of you are likely already aware, the University System of Georgia (USG) is experiencing a critical outage affecting our ERP systems, including financial, HCM, and student information systems. This issue started late Friday afternoon, and the root issue lies with USG’s Storage Area Network (SAN), a Dell product that provides essential storage for both application and data servers. This storage array functions as a single, unified block of storage. When it encounters critical issues, all USG ITS services relying on it can be impacted. It is designed with high availability and has multiple redundant layers in both its hardware and software, and such prolonged disruptions are highly unusual. The last comparable event for ITS was over 15 years ago.
In his latest update, Dr. Tim Chester, Vice Chancellor and Chief Information Officer for the University System of Georgia, reports the following:
“Dell continues to work on this incident, using resources from their R&D team. They believe the root cause is a software bug impacting the core SAN OS, and they are preparing a software fix. At their last report, at approximately 11 a.m. this morning, they reported that they needed another four to six hours to validate their patch and develop a roadmap to resolving the issue and restoring our services.
In the meantime, the ITS and Shared Service Center teams have developed a plan to work today to restore OneUSG Connect, if necessary, from our backup data center at UGA. If necessary, we would implement that plan so that OneUSG Connect would be in production and available by 8 a.m. Sunday morning. Our Georgia Best (Banner) teams are working on a similar plan to have ITS hosted instances of Banner available by 8 a.m. Monday morning. These are contingency plans, and our hope is that Dell will resolve the root cause later today. When that happens, we will restore services as fast as possible.”
I am in direct contact with Dr. Chester and he is aware that we plan to open registration at 7 AM on Monday, October 28th. He is extremely hopeful that this will be resolved later today and that all services will be fully restored in plenty of time for us to resume business as usual before Monday morning.
This is an unfortunate reminder that there are no absolutes when it comes to information technology. At every level, we try to procure quality products, implement reliable solutions and leverage reputable systems. In the end, technology sometimes fails and we have to be well prepared to recover as gracefully as possible with minimal impact to operations.
I continue to monitor the situation and will maintain frequent contact with Dr. Chester. GCSU IT personnel are engaged and stand ready to assist as we can. As significant information becomes available, we will communicate that to the GCSU community. If you care to monitor the situation on your own, you can refer to the USG services status page at: https://status.usg.edu.
We thank you for your patience and understanding. Please reach out to me directly with any specific questions or concerns.
Brian
Brian T Watson, Interim Chief Information Officer
Georgia College & State University
Posted: 09-06-2024_12.54 - Expired: 09/07/2024
WWW.gcsu.edu Outage ID: Alert-505
The issue is resolved.
We are currently experiencing an issue with our cloud hosting for www.gcsu.edu It is currently unavailable and under investigation.
Posted: 08-21-2024_13.14 - Expired: 08/22/2024
Campus Wireless Network Outage ID: Alert-504
IT is monitoring the issue with the wireless. It is presently stable. We are also engaging the manufacture to look at the hardware to see if they can detect any issues.
IT is working to resolve an issue with the Campus wireless network. We will update as soon as we have the problem diagnosed and resolved.
Posted: 08-20-2024_14.15 - Expired: 08/21/2024
Campus Wireless Authentication Issue ID: Alert-503
The authentication issue between the wireless controller and the identity server has been resolved.
IT is presently investigating reported authentication issues concerning the Campus wireless network. As we identify the issue, we will work towards a resolution. We will update this posting as soon as we have a resolution in place.
Posted: 08-12-2024_15.00 - Expired: 08/16/2024
System Maintenance - PAWS ID: Alert-502
PAWS will be down for maintenance from 6:00AM until 7:30 AM on Thursday morning August 15th.
Posted: 08-06-2024_09.09 - Expired: 08/07/2024
my.gcsu.edu Issue 8-6-2024 ID: Alert-501
Resolved: Services are restored.
We are currently experiencing an issue with our cloud hosting for my.gcsu.edu It is currently unavailable and under investigation. This also effects our campus directory.
Posted: 08-01-2024_15.31 - Expired: 08/03/2024
Network Upgrade ID: Alert-500
The information technology department will be performing an upgrade to the main campus routing and switching. This maintenance will occur on Friday, August 2, 2024, from 5:00 pm until 9:00 pm.
During this time, the following services may intermittently be unavailable.
• Campus Internet
• Campus and Remote Connections
• VPN Services
• Access to file shares and authentication services
• VOIP IP Phone services
Estimated duration:
4 Hours
If you have any issues after this maintenance, please contact the Ask IT Helpdesk at https://AskIT.gcsu.edu or 478-445-7378
Posted: 07-25-2024_11.04 - Expired: 07/26/2024
Network Problem with Peeler Building ID: Alert-499
IT is looking into a reported problem with the Peeler Building on West Campus. We are expecting to have the connectivity issue resolved shortly.
Posted: 07-17-2024_10.03 - Expired: 07/18/2024
Cisco Jabber Status Issue ID: Alert-498
IT has received reports and confirmed an issue with some Jabber clients and their status settings. One of the servers performing this function needs to be rebooted to clear the issue. The server in question will be rebooted today (Wednesday 7/17/2024) between 12 pm to 12:30 pm. There will be a brief disruption to some Jabber clients as this reboot is performed. If you continue to have issues with Jabber Status after this reboot period has occurred, please contact the IT Help Desk at AskIT.gcsu.edu or 478-445-7378.
Posted: 07-16-2024_11.02 - Expired: 07/17/2024
Network Maintenance ID: Alert-497
IT will be performing network maintenance Wednesday 7/17/2024 starting at 6:00 am to 7:00 am. The maintenance will cause brief network and phone outages in the following buildings: Library, Mayfair, MSU, Parks, Parks Memorial, Terrell, Theatre, Chappell, Deal House, Hall House, Irwin Street, McComb, Miller Court, Physical Plant, Porter, Russell Auditorium, WC Clubhouse, WC Radio Station, and the Wellness Center. If you experience any issues after this maintenance in these locations, please contact the IT Help Desk at AskIT.gcsu.edu or 478-445-7378.
Posted: 07-15-2024_08.51 - Expired: 07/16/2024
Cisco Jabber Status Issue ID: Alert-496
IT is looking into an issue with the client status in Jabber. The client status is not showing the proper status. This appears to be a server-side issue. We will have it resolved as soon as we can.
Posted: 07-09-2024_10.19 - Expired: 07/10/2024
Network Maintenance ID: Alert-495
IT will be performing network maintenance Wednesday 7/10/2024 starting at 6:00 am to 7:00 am. The maintenance will cause brief network and phone outages in the following buildings: Arts & Sciences, Atkinson Hall, Beeson, Centennial, Ennis Hall, Health Sciences, Herty, Integrated Science Complex, Kilpatrick and Lanier Hall. If you experience any issues after this maintenance in these locations, please contact the IT Help Desk at AskIT.gcsu.edu or 478-445-7378.
Posted: 07-02-2024_10.19 - Expired: 07/09/2024
Microsoft Licensing Upgrade notices ID: Alert-494
Starting July 1st GCSU has begun upgrading user licenses in Microsoft and as a result, you may see notices from Microsoft about new features.
If you have any questions, please direct them to the Help Desk, at askit@gcsu.edu.
Posted: 06-28-2024_09.37 - Expired: 07/01/2024
Planned Banner outage for USG year end ID: Alert-493
There will be a planned Banner System outage today, Friday, June 28, 2024, at 12 p.m. This outage is a USG mandatory year-end Banner Database table freeze so they can pull information from our system. CHANGE: The Banner System will be down until Saturday morning at 8:00 AM. This planned outage will affect PAWS and Banner Forms.
Please note, this outage will affect PAWS and BDMS (Xtender) as well.
Thanks for your patience and understanding.
AskIT
IT Help Desk
AskIT@gcsu.edu
478-445-7378
Posted: 06-20-2024_14.17 - Expired: 06/21/2024
GCFILES Issue -- Resolved:2:15 ID: Alert-492
Resolved: The system required an extended recovery, but is now available.
There is an issue with the campus local files shares this morning. IT is working to identify the issue and correct it.
Posted: 06-15-2024_05.02 - Expired: 06/18/2024
VOIP Phone System Maintenance ID: Alert-491
The Cisco VoIP Phone System maintenance scheduled for Friday 6/14/2024 is complete. Please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 06-12-2024_09.28 - Expired: 06/15/2024
VoIP Phone System Upgrade and Maintenance ID: Alert-490
IT will be performing an upgrade to the Cisco VoIP Phone System Friday 6/14/2024 starting at 12 pm until 10 pm. During this time, there will be brief interruptions to elements of the phone system as the new software is loaded. Inbound and outbound calling will be affected by some of the brief outages as the handsets load the new software. Once the phone’s software is upgraded, inbound and outbound calling will be restored. If you experience any issues after the upgrade, please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378.
Posted: 05-22-2024_13.31 - Expired: 05/23/2024
VoIP Phone System Maintenance ID: Alert-489
IT will be performing maintenance on the VoIP Phone System Thursday 5/23/2024 starting at 6:30 am through 7:00 am. The work is not expected to cause any disruption of service. If you encounter any VoIP phone issues after the maintenance is complete, please contact the HelpDesk at AskIT.gcsu.edu or 478-445-7378.
Posted: 05-20-2024_13.17 - Expired: 05/21/2024
Network Firewall Maintenance ID: Alert-488
IT will be performing maintenance on the Main Campus and Housing Perimeter Firewalls Tuesday 5/21/2024 starting at 6:30 am until 7:00 am. The work may cause a brief outage during the given time frame. If you encounter any connectivity issues after the maintenance is complete, please contact the HelpDesk at AskIT.gcsu.edu or 478-445-7378.
Posted: 05-14-2024_16.56 - Expired: 05/15/2024
Sporadic Network Issues Across Campus ID: Alert-487
IT is monitoring the resolution to the sporadic network issue. We have located the problem and believe that it has been resolved. If you are still having difficulty, please reboot your computer. If that does not resolve the issue, contact the HelpDesk at AskIT.gcsu.edu or call 478-445-7378.
We are experiencing sporadic network issues across campus, both wired and wireless. IT is working to find the root cause and solution. We will update this notification accordingly. Thank you for your patience.
Posted: 05-14-2024_16.58 - Expired: 05/15/2024
Network Firewall Maintenance - Postponed ID: Alert-486
The firewall maintenance has been postponed until Thursday 5/16/2024.
IT will be performing maintenance on the Main Campus and Housing Perimeter Firewalls Wednesday 5/15/2024 starting at 6:30 am until 7:00 am. The work may cause a brief outage during the given time frame. If you encounter any connectivity issues after the maintenance is complete, please contact the HelpDesk at AskIT.gcsu.edu or 478-445-7378.
Posted: 05-10-2024_05.55 - Expired: 05/14/2024
VOIP Phone System Maintenance ID: Alert-485
The VoIP phone system maintenance scheduled for Friday May 10, 2024 has been completed successfully. All services should be fully restored now. Please report any issues you experience with your phone by opening a ticket with the HelpDesk at AskIT.gcsu.edu.
Posted: 05-09-2024_09.11 - Expired: 05/10/2024
VoIP Phone System Maintenance ID: Alert-484
IT will be performing maintenance on the VoIP phone system Friday May 10, 2024, starting at 5:00 am and ending at 7:00 am. There may be short interruptions to phone services during this maintenance period. If you experience issues with your phone after the maintenance is completed, please open a ticket with the HelpDesk at AskIT.gcsu.edu.
Posted: 05-09-2024_09.51 - Expired: 05/10/2024
Degree Works is now operational. ID: Alert-483
Degree Works is now fully operational.
Posted: 04-29-2024_07.54 - Expired: 04/30/2024
Cisco Jabber Issue - Resolved ID: Alert-482
Update: The Jabber log in issue has been resolved. If you are having any issues with your log in, please contact the Help Desk at AskIT.gcsu.edu or 478-445-7378.
Cisco Jabber is presently experiencing an issue with user being able to log into the system. We are looking into the problem to determine the cause. We will update the issue as soon as we have more information.
Posted: 04-28-2024_12.24 - Expired: 04/28/2024
Login Issues - GA View / Paws ID: Alert-481
There was an issue earlier today with our Identity Provider which caused login issues for both GAView and Paws. This issue has now been resolved
Posted: 04-25-2024_07.02 - Expired: 04/26/2024
Campus and ResNet Firewall Security Patches ID: Alert-480
IT has completed the security patches for the Campus and Residential Network perimeter firewalls. If you encounter any issues, please open a ticket with the Help Desk at askit.gcsu.edu or 445-7378.
IT will be performing security patches on the Campus and Residential Network perimeter firewalls Thursday April 25, 2024 at 6:00 am to 7:00 am. The patch process is not expected to cause any interruption to service but a brief interruption is always possible. We will update the status after we have completed the patching.
Posted: 03-20-2024_15.23 - Expired: 03/22/2024
Library Wireless Upgrade ID: Alert-479
IT will be performing an upgrade to the wireless service in the Russell Library Thursday 3/21/2024 starting at 8 am and lasting until done. During the upgrade, wireless connectivity will be affected in the area being changed over. Once the upgrade is complete, the building will be on the latest Wi-Fi technology.
Posted: 03-20-2024_08.39 - Expired: 03/21/2024
Housing Network Maintenance Complete ID: Alert-478
All elements of the Residential LAN and wireless are working. The Bobcats Guest SSID is accepting log-ins. If you experience any issues, please contact the HelpDesk at https://AskIt.gcsu.edu or call 478-445-7378 and open a ticket.
Posted: 03-12-2024_11.57 - Expired: 03/13/2024
Dorm Network Outage Resolved ID: Alert-477
The connectivity to the Campus Housing Network has been restored. IT will continue to monitor the equipment that lost connectivity.
The Dorm Network is experiencing a network outage. We are presently looking into the issue for the cause of the outage. As soon as we have more information, we will update this post.
Posted: 02-22-2024_08.51 - Expired: 02/23/2024
National Cellular Outage - DUO Information ID: Alert-476
According to CNBC (https://www.cnbc.com/2024/02/22/cellular-outages-hit-thousands-in-us-and-att-users-most-affected.html?fbclid=IwAR1g9nH6MBS_rWIiHTT-Q7_wra6l_uuZ78jnpYV9SHp4xzc2422NQlOI8eo), there is a national cellular outage that is affecting carriers such as AT&T, Verizon, and T-Mobile. This can impact your ability to receive a DUO push for multi-factor authentication. To help mitigate this and ensure you are able to receive the DUO push, we strongly encourage you to turn on WiFi Calling on your cell phone. This setting allows your phone to use available WiFi access to send/receive phone calls and text messages. Android users will find this setting under "Settings", then "Connections." iPhone users go to "Settings," then "Cellular," then "Wi-Fi Calling." On both devices, toggle the "Wi-Fi Calling" option to "On." Our area may not be impacted, but this is a great practice to remember any time you are in a poor cellular area.
Posted: 02-22-2024_08.25 - Expired: 02/24/2023
Nationwide Cellular Outage -> AT&T, Verizon ID: Alert-475
Nationwide Cellular Outage affecting services provided by AT&T, Verizon, and T-Mobile.
New incident: Identified
We regret to inform you that a nationwide cellular outage is currently affecting services provided by AT&T, Verizon, and T-Mobile. This outage may impact anyone relying on cellular data, including those using MiFi devices, attempting to authenticate on Duo, or simply using a mobile device remotely.
Impact Areas:
• Cellular Data: Users may experience disruptions in mobile data services, including internet access, messaging, and app functionality.
• Duo Authentication: If you rely on Duo for secure access, please be aware that cellular-based authentication may be affected. We recommend using offline codes as an alternative during this outage.
• MiFi Devices: MiFi devices, commonly used for portable internet access, may also be impacted.
Recommended Actions:
1. Use Wi-Fi: Whenever possible, connect to your organization’s wireless network to mitigate the impact of this outage.
2. Offline Duo Codes: If you encounter issues with Duo authentication over cellular data, utilize your offline codes for secure logins.
3. Stay Informed: We are actively monitoring the situation and will provide updates as they become available. Please check our status page for real-time information.
Posted: 02-21-2024_07.24 - Expired: 02/22/2024
Network Maintenance for the Dorms ID: Alert-474
The below scheduled maintenance is complete. Please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378 if you encounter any issues.
IT will be performing network maintenance Wednesday 2/21/2024 starting at 5:00 am to 7:00 am on the network equipment in the residence halls except for Adams, Bell, Sanford, and West Campus 200. The maintenance may cause a brief outage to network services in each given building. If you experience any issues after the maintenance, please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378.
Posted: 02-13-2024_07.35 - Expired: 02/14/2024
Network Maintenance for Bell and Wells Halls ID: Alert-473
The below scheduled maintenance is complete. Please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378 if you encounter any issues.
IT will be performing network maintenance Tuesday 2/13/2024 starting at 6:30 am to 7:00 am on the network equipment in Bell Hall and Wells Hall. The maintenance may cause a brief outage to network services in the two buildings. If you experience any issues after the maintenance, please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378.
Posted: 02-01-2024_07.25 - Expired: 02/02/2024
Network Maintenance for Sanford and WC200 ID: Alert-472
The below scheduled maintenance is complete. Please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378 if you encounter any issues.
IT will be performing network maintenance Thursday 2/1/2024 starting at 6:30 am to 7:00 am on the network equipment in Sanford Hall and West Campus Building 200. The maintenance may cause a brief outage to network services in the two buildings. If you experience any issues after the maintenance, please contact the IT Helpdesk at askit.gcsu.edu or 478-445-7378.
Posted: 01-05-2024_06.37 - Expired: 01/09/2024
Network Maintenance ID: Alert-471
The scheduled maintenance for January 5,2024 has been completed successfully. A new security certificate has been installed on the network authentication system. Please accept the new certificate if required to connect to the network. If you experience any issues, please contact the help desk at askit@gcsu.edu or 478-445-7378.
Posted: 01-05-2024_06.31 - Expired: 01/05/2024
Network Maintenance ID: Alert-470
IT will be performing network maintenance on the Wireless authentication system on Friday January 5, 2024 between 5:00 a.m. and 7:00 a.m. We will be installing a new Security certificate that authenticates users when connecting to the wireless network. You may experience issues connecting to the wireless during this time. Please accept the new certificate to connect to the wireless if required to do so. All services should be restored by 7:00 AM. Please check back for updates.
Posted: 12-27-2023_15.24 - Expired: 12/28/2023
Network Maintenance Completed! ID: Alert-469
The scheduled network maintenance has now been completed. All campus network functions should be working properly. If something is not working as expected, please submit a help desk ticket at https://askit.gcsu.edu.
Posted: 11-13-2023_13.19 - Expired: 11/14/2023
Network Issues ID: Alert-468
The IT Department believes the network issues are now resolved. We are continuing to monitor the situation and update this notice as needed.
Posted: 11-02-2023_08.44 - Expired: 11/03/2023
25 Live room reservation system down ID: Alert-467
The 25 Live room reservation system is currently down. A support ticket has been submitted with the company for them to resolve the issue.
Posted: 10-12-2023_15.59 - Expired: 10/13/2023
WIreless Network Maintenance for Campus ID: Alert-466
Networking will be performing maintenance on the wireless network tonight at 12:00. This will not effect the resident halls, only campus. There will be a complete outage of the wireless networks during this time.
*** Critical Message ***
Posted: 10-12-2023_09.41 - Expired: 10/13/2023
Campus Wireless Issue ID: Alert-465
There is an issue with the wireless controller that is not allowing for new clients to authenticate to the wireless network. We are presently working with the manufacturer to find a solution. We will update as soon as we have more details.
*** Critical Message ***
*** Critical Message ***
Posted: 10-12-2023_09.39 - Expired: 10/13/2023
Campus Wireless Network Reboot Update ID: Alert-464
There is an issue with the wireless controller that is not allowing for new clients to authenticate to the wireless network. We are presently working with the manufacturer to find a solution. We will update as soon as we have more details.
*** Critical Message ***
Posted: 10-10-2023_16.56 - Expired: 10/12/2023
Network Maintenance Complete ID: Alert-463
The network maintenance on the wireless network in the Residence Halls scheduled for October 9th & 10th is complete. All services should be restored now. If you experience any issues please contact the help desk at askit@gcsu.edu.
Posted: 10-05-2023_08.16 - Expired: 10/11/2023
Network Maintenance ID: Alert-462
We will be performing maintenance on the wireless network in the Residence Halls on October 9th & 10th from 8am to 4pm. There will be brief disruptions of wireless services during this time. Please check back for updates.
Posted: 06-29-2023_10.16 - Expired: 6/30/2023
Cisco Jabber Issue ID: Alert-461
We are presently experiencing issues with Cisco Jabber on some mobile devices. We are looking into the problem. A workaround is to use Cisco AnyConnect to open a VPN connection to campus and then launch Cisco Jabber. As soon as we have resolved the issue, we will post it here. If you have any questions or have issues with loading Cisco AnyConnect client, please contact the Serve HelpDesk.
Posted: 06-05-2023_13.42 - Expired: 06/06/2023
Network Maintenance ID: Alert-460
IT will install the new CA Signed Certificates on the VOIP servers Tuesday June 6,2023 starting at 5:00 AM. The process should be complete by 7AM. We do not anticipate any service disruption during this time. Please let us know if you encounter any issues.
Posted: 06-01-2023_07.32 - Expired: 06/02/2023
Network Maintenance ID: Alert-459
The network maintenance scheduled for Thursday June 1, 2023 has been completed successfully. All services should be fully functional. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you experience any issues.
*** Critical Message ***
Posted: 05-11-2023_15.21 - Expired: 05/20/2023
School Dude users - change your password ID: Alert-458
School Dude has had a breach where the hackers obtained your email address and your password (in addition to your name, phone number, and school district). Please change your GCSU password immediately. If you receive a DUO prompt that you did not initiate moments earlier, know that the hacker is trying to access your account. DO NOT approve the request, and change your password immediately.
*** Critical Message ***
Posted: 04-18-2023_23.06 - Expired: 04/21/2023
DUO request that you did not initiate ID: Alert-457
If you receive a DUO Push or phone call that you did not initiate, that means someone has your username and password and IS hacking your account. DO NOT approve DUO requests that you did not initiate. If you receive these, first deny the request. Then immediately change your password. Once you've changed your password, please notify us at iso@gcsu.edu so that we can help identify the damage.
*** Critical Message ***
Posted: 04-18-2023_22.56 - Expired: 04/21/2023
WARNING - Large Scale Phishing Attack ID: Alert-456
Be aware that at least two student email accounts were hacked this evening, and thousands of phishing emails were sent from those accounts. Please use caution when clicking on any link in an email you may receive, even if it comes from a fellow Bobcat. To be safe, click on the Phish Alert icon in your email program/app to check to see if it is a legitimate email. If you do not see the Phish Alert icon, you can forward the email to iso@gcsu.edu to have the email verified.
*** Critical Message ***
Posted: 03-23-2023_07.10 - Expired: 03/28/2023
SCAM EMAIL: Subject RA NEEDED URGENTLY!!! ID: Alert-455
Last night most everyone at GCSU received a scam email from a student account at GCSU with the Subject: RA NEEDED URGENTLY!!!
Please know that the student had her account hacked from a hacker overseas, and that this email is a scam. We're working hard to remediate the damage.
There were no URLs provided, but the hacker is asking people to call him. Please don't call.
Posted: 02-16-2023_08.29 - Expired: 02/17/2023
Network Maintenance ID: Alert-454
The scheduled network maintenance for February 16, 2023, has been completed successfully. All services should be fully functional. Please report any issues to SERVE at serve@gcsu.edu or 478-445-7378
Posted: 02-16-2023_08.27 - Expired: 02/16/2023
Network Maintenance ID: Alert-453
IT will be performing network maintenance on the Wireless authentication system on Thursday February 16, 2023 between 5:00 a.m. and 7:00 a.m. Users may experience issues connecting to the wireless during this time. All services should be restored by 7:00 AM. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu. Please check back for updates
Posted: 02-01-2023_23.39 - Expired: 02/03/2023
UPDATE:Completed-WIreless Network Maintenance ID: Alert-452
Update- The maintenance outlined below has been completed successfully. Should you have any issues connecting to or using the wireless network, please contact Serve at serve@gcsu.edu or 478-445-7378.
Network Services will be performing maintenance to the wireless network tonight, 2/1/2023, that may cause a brief outage for some users. The outage should be short and connectivity should resume automatically after the disruption. Should you have any issues please contact Serve at serve@gcsu.edu or 478-445-7378.
Thank you.
Network Services
Posted: 01-19-2023_08.50 - Expired: 01/21/2023
AT&T, TMobile, Cricket having outages ID: Alert-451
As of Thursday morning, AT&T and other mobile phone carriers are still experiencing outages. This is widespread and the current estimate to be back running is 9 pm tonight. You can get phone calls and other information to/from your cell phones by connecting to the wireless network.
Posted: 01-18-2023_10.20 - Expired: 01/19/2023
AT&T, TMobile, Cricket are having outages ID: Alert-450
AT&T, TMobile, and Cricket are experiencing utility outages. This has affected GCSU including our ability to authenticate using DUO. To get access to authenticate, connect to GCSU Wireless so that calls and app Push notifications will still come through.
Posted: 01-17-2023_17.27 - Expired: 01/23/2023
GeorgiaVIEW/D2L Issue for New Students ID: Alert-449
If you are a new student at Georgia College and have access to Unify and email but are having trouble signing into GeorgiaVIEW/D2L, please submit a Serve Help Desk ticket to get assistance. Tickets can be created in one of the following ways: 1. Use the “Submit Serve Ticket” icon on the Unify portal to submit a self-service ticket. This is also a great place to access our FAQs/Knowledge Base to search for resolution to common issues on your own.
2. Send an email to serve@gcsu.edu, being sure to include as many details as possible. Please include contact information such as your phone number if they need to speak with you in person.
3. Call Serve at 478-445-7378. Our hours of operation are listed on our website, https://www.gcsu.edu/technology/serve-help-desk.
Posted: 01-17-2023_06.10 - Expired: 01/19/2023
Network Maintenance ID: Alert-448
The network maintenance on the Wireless authentication system scheduled for January 17, 2023 has been completed successfully. All services should be fully functional now. Please accept the new Certificate if prompted to do so in order to connect to the network. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 01-17-2023_06.00 - Expired: 01/17/2023
Network Maintenance ID: Alert-447
IT will be performing network maintenance on the Wireless authentication system on Tuesday January 17, 2023 between 5:00 a.m. and 7:00 a.m. We will be installing a new Security certificate that authenticates users when connecting to the wireless network. Users may experience issues connecting to the wireless during this time. Please accept the new certificate to connect to the wireless if required to do so. All services should be restored by 7:00 AM. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu. Please check back for updates.
Posted: 01-04-2023_09.06 - Expired: 01/07/2023
Wireless Maintenance ID: Alert-446
We will be performing wireless maintenance in the Residential Dorm buildings beginning Wednesday 1/4/2023 at 9 am and concluding on Friday 1/6/2023 at 2PM. The maintenance will be performed between 9am and 5pm each day. Each targeted building will lose wireless service for 10 minutes while the maintenance is being completed.
We will also be performing maintenance on the campus wireless network on Thursday 1/5/2023 from 5 to 7:30 AM. There will be a 10-minute disruption of wireless services at some point during this maintenance window. All campus buildings could be impacted. Please check back for updates.
Posted: 11-22-2022_09.58 - Expired: 11/23/2022
Network Maintenance ID: Alert-445
There is a system-wide outage that is affecting PAWS and Banner. ITS in Athens is aware of the problem and they are working on it now. This outage is also affecting PeopleSoft
- This is resolved. ITS is monitoring to ensure the connection remains stable
Posted: 11-09-2022_08.16 - Expired: 11/18/2022
unify.gcsu.edu using DUO when logging in ID: Alert-444
Starting the morning of Wednesday, November 16th, you’ll now be required to use DUO multifactor authentication when logging into Unify (unify.gcsu.edu). No other systems will be affected. If you have any questions, please direct them to the Serve Help Desk at serve@gcsu.edu.
Posted: 11-08-2022_08.18 - Expired: 11/09/2022
Network Maintenance ID: Alert-443
The network maintenance scheduled for Monday November 7, 2022 is complete. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you have any issues.
Posted: 11-05-2022_06.27 - Expired: 11/08/2022
VOIP Maintenance ID: Alert-442
The voice mail maintenance scheduled for Saturday November 5, 2022 has been completed successfully. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 11-06-2022_11.14 - Expired: 11/08/2022
Network Maintenance ID: Alert-441
The scheduled maintenance on the wireless authentication system has been completed successfully. All services should be fully functional. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 11-07-2022_09.40 - Expired: 11/08/2022
Voicemail Issue ID: Alert-440
The voice mail to email functionality has been restored. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you continue to have issues.
Posted: 11-02-2022_09.25 - Expired: 11/04/2022
Voicemail Issue ID: Alert-439
The voicemail system is currently unable to send voicemails to email addresses. We are working to restore this functionality. Voice mail messages can be reviewed using jabber or calling in to the system with your desk phone. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you are unable to use either method to retrieve your messages. Please check back for updates.
Posted: 10-15-2022_14.58 - Expired: 10/18/2022
Network Maintenance ID: Alert-438
The network maintenance scheduled for October 15, 2022, has been completed successfully. All services should be fully functional now. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 09-10-2022_17.06 - Expired: 09/15/2022
Job Opportunity Emails sent Thursday 9/8 ID: Alert-437
A student had her account hacked on Thursday and the hacker used it to send out thousands of phishing emails. Some received threats to close or remove their O365 account, and many others received various emails regarding employment opportunities.
If you supplied your information, please know that you supplied your information to hackers and scam artists. They may text you or they may send you additional emails. Please discontinue conversing with them and block their phones and emails if you can.
When you receive suspicious emails, before opening an attachment or clicking URLs, please forward these to Phish Alert.
Posted: 09-08-2022_16.46 - Expired: 09/10/2022
Phishing Email sent to most everyone at GC ID: Alert-436
A student had her account hacked today and the hacker used it to send out thousands of phishing emails. We have processes in place with Microsoft to remove those emails, and we have blocks in place to prevent someone from getting to the URLs provided.
When you receive suspect emails, before opening an attachment or clicking URLs, please forward these to Phish Alert.
Posted: 08-31-2022_09.20 - Expired: 09/02/2022
Campus File Share Issue - GCFILES 8/31/2022 ID: Alert-435
We are currently experiencing issues with our gcfiles campus file shares and need to move all files to a new location. No data is corrupt or missing. Once your files are moved, someone from IT will touch base with you to help you map to the new location.
Posted: 08-30-2022_07.34 - Expired: 08/31/2022
Firewall Maintenance scheduled for 8/30/2022 ID: Alert-434
The firewall maintenance scheduled for Tuesday 8/30/2022 has been completed for this morning. If you encounter issues getting to the Internet, please open a ticket with the Server Helpdesk at https://helpdesk.gcsu.edu.
Posted: 08-29-2022_11.45 - Expired: 08/30/2022
Resolved -- Campus File Share Issue - GCFILES ID: Alert-433
The issue is now resolved. -- We are currently experiencing issues with our gcfiles campus file shares. We are working to resolve the issue.
Posted: 08-25-2022_06.41 - Expired: 08/26/2022
VoIP Phone System Maintenance ID: Alert-432
The VOIP Phone System maintenance scheduled for Thursday 8/25/2022 has been completed successfully. All services should be fully functional now. Please report any issues to SERVE at https://helpdesk.gcsu.edu or 478-445-7378.
Posted: 08-05-2022_21.27 - Expired: 08/08/2022
Banner and PAWS now operational ID: Alert-431
All previously deployment PAWS modules are now operational.
Posted: 08-05-2022_21.26 - Expired: 08/05/2022
Planned PAWS Outage ID: Alert-430
PAWS will be taken down Friday at 5 PM for the final round of patches to remediate the security vulnerability previously communicated. We expect it to be back up Saturday late morning, at which time all prior Banner 9 modules will be restored for both on and off campus use. A notification will be posted on Unify when PAWS is back up and functional Saturday.
Posted: 08-04-2022_09.29 - Expired: 08/04/2022
PAWS Now Available Off Campus ID: Alert-429
PAWS is now available off campus, but only using Banner 8 modules. We will have some additional down time this weekend to apply a second round of patches to complete the process of securing all Banner 9 modules. Once that is complete, we will make Banner 9 modules available again.
Posted: 07-19-2022_05.55 - Expired: 07/20/2022
VOIP Maintenance ID: Alert-428
The maintenance performed on the off campus remote access jabber system schedule for July 19 has been completed successfully. All services should be fully functional now. Please contact SERVE at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 07-12-2022_05.58 - Expired: 07/13/2022
VOIP Maintenance ID: Alert-427
The VOIP maintenance scheduled for Tuesday July 12, has been completed successfully. Please report any issues you encounter to SERVE at serve@gcsu.edu or 478-445-7378.
Posted: 06-15-2022_15.13 - Expired: 06/16/2022
VoIP Dialing Issue - Resolved ID: Alert-426
The inbound and outbound dialing issue that we were experiencing has been resolved. All calling should be restored. If you are continuing to have problems, please enter a ticket at helpdesk@gcsu.edu or contact SERVE.
Posted: 06-16-2022_06.43 - Expired: 06/17/2022
VOIP Maintenance ID: Alert-425
The VOIP maintenance scheduled for Thursday 6/16/2022 has been completed successfully. All services should be restored now. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 06-01-2022_01.12 - Expired: 06/02/2022
Network Maintenance for Tuesday 5/31/2022 ID: Alert-424
The network maintenance scheduled for Tuesday 5/31/2022 has been completed successfully. All services should be restored now. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 04-01-2022_06.53 - Expired: 04/18/2022
Feedback requested on Front Page newsletter ID: Alert-423
University Communications is looking for your feedback about the Front Page Daily Digest news email and the website to help us better serve the campus community.
Please complete this survey: https://georgiacollege-bsucw.formstack.com/forms/front_page_and_daily_digest_survey
If you have any questions, you can email frontpage@gcsu.edu.
Posted: 03-29-2022_08.57 - Expired: 03/31/2022
GC Wireless Network Maintenance ID: Alert-422
IT will be performing maintenance on the Georgia College wireless network Wednesday 3/30/2022 between the hours of 5 am to 7 am. During this maintenance period, brief outages may occur. If you encounter issues with the wireless network after this maintenance, please contact the Serve HelpDesk by opening a ticket at https://helpdesk.gcsu.edu or call at 478-445-7378.
Posted: 03-22-2022_06.39 - Expired: 03/23/2022
GC_Guest Wireless Outage Update ID: Alert-421
The web redirect functionality for the GC_Guest Wireless network has been restored. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 If you experience any issues.
Posted: 03-17-2022_06.37 - Expired: 03/18/2022
VOIP Maintenance ID: Alert-420
The scheduled maintenance for March 17,2022 has been completed successfully. All service should be restored now. Please report any issues to SERVE at (478-445-7378) or serve@gcsu.edu.
Posted: 02-17-2022_12.21 - Expired: 02/18/2022
GC_Guest WiFi is Down ID: Alert-419
The GC_Guest WiFi is currently down. The IT department is working on the issue and will have it functional as quickly as possible. If you are a GC faculty, staff, or student, please use GC_Secure to access WiFi.
Posted: 02-17-2022_12.20 - Expired: 02/17/2022
GC_Guest WiFi is Down ID: Alert-418
The GC_Guest WiFi is currently down. The IT department is working on the issue and will have it functional as quickly as possible. If you are a GC faculty, staff, or student, please use GC_Secure to access WiFi.
Posted: 02-14-2022_16.55 - Expired: 02/16/2022
DUO: Authentication with Verizon phones ID: Alert-417
At this time Verizon Wireless is having issues with cell coverage that is affecting all inbound and outbound calls. The outage is from Atlanta to Savannah. See the map: https://downdetector.com/status/verizon/map/ If you're using a Verizon cell phone for DUO authentication, switch to WiFi calling.
Posted: 02-04-2022_06.49 - Expired: 02/08/2022
VOIP Maintenance ID: Alert-416
The planned VOIP maintenance for Friday February 4, 2022 is complete. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 02-03-2022_07.33 - Expired: 02/04/2022
VOIP Maintenance ID: Alert-415
The maintenance scheduled for February 3, 2022 on the phone’s mass notification system is complete.
Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 01-31-2022_08.20 - Expired: 02/02/2022
VOIP Maintenance ID: Alert-414
We will be performing maintenance on the phone’s mass notification system on February 1, 2022 at 6am. There will be a test notification sent to all campus phones at 7am to verify functionality. Please check back for updates.
Posted: 01-27-2022_08.55 - Expired: 01/28/2022
Resolved - Single Sign On Issues 1-27-2022 ID: Alert-413
UPDATE: We have identified a Microsoft Bug and applied a remediation. The issue should now be resolved. We will continue to monitor the situation.
We are currently investigating a Single Sign On Issue this morning. We will supply updates as they are available.
Posted: 01-19-2022_08.13 - Expired: 01/22/2022
Network Maintenance ID: Alert-412
The network maintenance on the Wireless authentication system scheduled for January 19, 2022 has been completed successfully. All services should be fully functional now. Please accept the new Certificate if prompted to do so in order to connect to the network. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 01-18-2022_09.07 - Expired: 01/19/2022
Network Maintenance ID: Alert-411
IT will be performing network maintenance on the Wireless authentication system on Wednesday January 19, 2022 between 5:00 a.m. and 7:00 a.m. We will be installing a new Security certificate that authenticates users when connecting to the wireless network. Users may experience issues connecting to the wireless during this time. Please accept the new certificate in order to connect to the wireless if required to do so. All services should be restored by 7:00 AM. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu. Please check back for updates
Posted: 12-22-2021_15.49 - Expired: 12/23/2021
Jabber Remote Access Maintenance ID: Alert-410
The scheduled maintenance for 12/21 & 12/22 is complete. Please contact the SERVE HelpDesk at helpdesk.gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 12-16-2021_06.52 - Expired: 12/17/2021
VOIP Maintenance ID: Alert-409
The planned VOIP maintenance for Thursday December 16, 2021 is complete. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 12-14-2021_16.12 - Expired: 12/16/2021
Grade Entry Temporarily Unavailable Tonight ID: Alert-408
ITS in Athens informed us late this afternoon that they will take Banner/PAWS down sometime between approximately midnight tonight and 7:00 AM tomorrow for emergency maintenance related to an Oracle security vulnerability. Both the state and USG have mandated that this update be completed immediately to protect the security of our data. We do not have the option to delay until after we have finished grading and end of term processing is complete.
We have asked ITS to begin our maintenance window as late as possible to give you time to finish your grade entry tonight. However, if you are not able to submit your grades before the maintenance window begins, you will need to log in tomorrow morning to complete the process. Banner/PAWS should only be unavailable for a couple of hours, and it is expected to be back up well before the end of the maintenance window at 7:00 AM tomorrow.
Grades will still be due at 9:00 AM.
This maintenance will not affect your access to GeorgiaView.
Posted: 12-14-2021_06.59 - Expired: 12/15/2021
VOIP Maintenance ID: Alert-407
The planned VOIP maintenance for Tuesday December 14, 2021 is complete. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 11-17-2021_00.45 - Expired: 11/18/2021
USG PeachNet Network Maintenance ID: Alert-406
The scheduled network hardware maintenance for Tuesday Night 11/16 starting at 11 pm has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 11-08-2021_13.10 - Expired: 11/12/2021
System Maintenance ID: Alert-405
Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, November 10, 2021, at 11:00 p.m. until Thursday, November 11, 2021 at 7:00 a.m.
During this period, some services may be intermittently unavailable.
Posted: 11-02-2021_11.42 - Expired: 11/20/2021
New Phish Alert tool ID: Alert-404
Information Technology is replacing the GoSecure IDR phishing alert system with a new product called Phish Alert from KnowBe4. You should notice a button in your Outlook client ribbon (in the upper right), or under the “…” section of the Outlook app on a mobile device once it is installed.
When you submit suspicious emails to the Phish Alert system, the system determines whether it’s Spam, Phishing (or a virus or fraud), etc.
You may begin using Phish Alert once it shows up. Please submit all suspicious emails to this system.
Once Phish Alert is pressed, the email is moved to quarantine (out of your mailbox). It can take a minute or two for the system to render a verdict, and the email is returned when Phish Alert makes its determination.
Posted: 10-26-2021_08.02 - Expired: 10/31/2021
Scheduled Banner / PAWS Maintenance ID: Alert-403
Production Banner will be down for maintenance starting at 5:30 PM on Friday, Oct 29, until 7:00 AM Saturday morning.
This will affect all self-service Banner data, including student schedule and transcript information.
Posted: 10-25-2021_16.07 - Expired: 10/26/2021
Scheduled PAWS Outage 10:00 pm - 11:30 pm ID: Alert-402
PAWS will be down from 10:00 pm - 11:30 pm tonight 10/25/2021 to prepare for registration tomorrow morning.
Posted: 10-25-2021_16.15 - Expired: 10/25/2021
Banner Maintenance ID: Alert-401
Production Banner will be down for maintenance starting at 5:30 PM on Friday, Oct 29, until 7:00 AM Saturday morning.
This will affect all self-service Banner data, including student schedule and transcript information.
Posted: 09-28-2021_06.56 - Expired: 09/29/2021
VOIP Maintenance ID: Alert-400
The VOIP(Phone System) maintenance scheduled for Tuesday September 28th has been completed successfully. Please report any issues to SERVE Help Desk at serve@gcsu.edu or 478-445-7378.
Posted: 09-23-2021_06.32 - Expired: 09/24/2021
VoIP Maintenance Thursday 9/23/2021 ID: Alert-399
The maintenance on the VoIP (Phone System) Thursday September 23th starting at 6:00 am has been completed successfully. If you encounter any issues with your phone services, please contact the Serve at https://helpdesk.gcsu.edu or serve@gcsu.edu.
Posted: 09-20-2021_11.31 - Expired: 09/26/2021
Systems Maintenance ID: Alert-398
USG ITS will be doing Oracle maintenance on the OneUSG Connect, GeorgiaFIRST Financials, and the Banner database this Friday September 24th from 11:00 p.m. until Saturday, September 25, 2021 at 7:00 a.m. Services may be intermittently unavailable during this time.
Posted: 09-17-2021_07.41 - Expired: 09/18/2021
VoIP and Jabber Maintenance ID: Alert-397
The planned VOIP maintenance for Friday September 17, 2021 is complete. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 09-14-2021_06.13 - Expired: 09/15/2021
VoIP Maintenance Tuesday September 14 ID: Alert-396
The planned VOIP maintenance for Tuesday September 14, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 09-10-2021_07.04 - Expired: 09/11/2021
VoIP Maintenance Friday 9/10/2021 ID: Alert-395
The planned VOIP maintenance for Friday September 10, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 09-02-2021_06.31 - Expired: 09/03/2021
VoIP Phone System Maintenance ID: Alert-394
The planned VOIP maintenance for Thursday September 2, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 08-30-2021_06.57 - Expired: 08/31/2021
VOIP Maintenance ID: Alert-393
The planned VOIP maintenance for Monday August 30, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 08-27-2021_06.20 - Expired: 08/28/2021
COMPLETED- Network Maintenance ID: Alert-392
Maintenance has been completed successfully. Please contact Serve if you experience any issues.
Networking will be performing general network maintenance on the Campus network Friday August 27th starting at 6:00 am. Brief interruptions of service are possible but not expected. Please let us know if you experience any issues after this maintenance.
Posted: 08-26-2021_12.57 - Expired: 08/27/2021
Network Maintenance ID: Alert-391
Networking will be performing general network maintenance on the Campus network Friday August 27th starting at 6:00 am. Brief interruptions of service are possible but not expected. Please let us know if you experience any issues after this maintenance.
Posted: 08-19-2021_11.53 - Expired: 08/21/2021
OneUSG Connect Scheduled Maintenance ID: Alert-390
OneUSG Connect will be unavailable to all University System of Georgia employees, due to scheduled maintenance from Thursday, August 19, 2021, at 11:15 p.m. until Friday, August 20, 2021 at 7:00 a.m. During this time, Employee Self-Service and Manager Self-Service may be intermittently unavailable. Timeclocks and Benefits will be available.
Posted: 08-16-2021_16.01 - Expired: 08/27/2021
Error: access not allowed you aren't enrolled ID: Alert-389
Many new students and new employees are trying to log in to GC systems, and after they enter their valid user name and password they receive a red error screen that says: We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance.
If you're receiving this error message, you are not enrolled in DUO; GC's multi-factor authentication system. To complete your access, you need to navigate to unify.gcsu.edu in a browser. Log in (upper left). Once logged in, located "DUO Enroll" towards the center of your screen. Step through it and follow the instructions on the screen carefully. Once complete you should be able to log in and authenticate successfully.
Posted: 08-16-2021_10.03 - Expired: 08/21/2021
Student Webex - Account Information ID: Alert-388
Students - Please submit a Serve Help Desk ticket to request your Webex Account.
Posted: 08-13-2021_06.57 - Expired: 08/14/2021
Network Maintenance Friday August 13th ID: Alert-387
The planned network maintenance for Friday August 13, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 08-09-2021_15.08 - Expired: 08/11/2021
VPN Appliance Upgrade and Maintenance ID: Alert-386
IT will upgrade the VPN resources and add DUO multifactor authentication Tuesday August 10th. There will be a brief outage of the VPN systems between 6:00 a.m. to 7:00 a.m. If you have difficulty after the upgrade, please contact the Serve Help Desk for assistance.
Posted: 08-09-2021_08.19 - Expired: 08/17/2021
Webex New Login – August 11, 2021 ID: Alert-385
As shared on Front Page, Webex will be transitioning to Single Sign On (SSO) on Wednesday, August 11, 2021. Beginning on August 11, users will need to log on with their full email address and Unify password.
Webex access is available through the Unify tile
On the web: Faculty and Staff Webex | Student Webex
Cisco Webex App (User will need to update their username and password on August 11)
Posted: 07-28-2021_06.16 - Expired: 07/29/2021
Network Maintenance for Wednesday 7/28/2021 ID: Alert-384
The planned network maintenance for Wednesday July 28, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 07-26-2021_09.29 - Expired: 08/13/2021
Phish/Fraud by GoSecure IDR discontinued ID: Alert-383
Phishing and fraud processing by GoSecure IDR will be discontinued as of late July. We are working with USG for a more thorough replacement with news coming in early September. In the meantime, please forward your questionable emails to iso@gcsu.edu (that's for Information Security Office).
Posted: 07-23-2021_10.38 - Expired: 07/25/2021
Network Maintenance Saturday 7/24/2021 ID: Alert-382
We will be performing network maintenance on Saturday 7/24/2021 starting at 7:00 am until 7:30 am. No service interruptions are expected but a brief interruption is possible. Please contact the Serve Helpdesk if you have any issues after this maintenance is completed at helpdesk.gcsu.edu or serve@gcsu.edu.
Posted: 07-21-2021_09.15 - Expired: 07/22/2021
VoIP Phone Issue ID: Alert-381
We are experiencing some issues this morning (Wednesday 7/21/2021) with some phones related to the Network issue yesterday Tuesday 7/20/2021. If your phone is not working properly, please contact Serve at helpdesk.gcsu.edu, serve@gcsu.edu or 445-7378 to open a ticket. We will have someone contact you as soon as possible.
Posted: 07-20-2021_17.11 - Expired: 07/21/2021
Update - Network Issues Across Campus ID: Alert-380
We believe most of the campus network and phone issues have been resolved, though there still may be some lingering issues. IT will continue to monitor the network and run tests to ensure all areas return to normal operations.
Posted: 07-15-2021_14.57 - Expired: 07/16/2021
Banner/PAWS Maintenance ID: Alert-379
Starting at 5:30PM on July 15, and for approximately three hours, the Production Banner database will be down for maintenance. During this time some functions within PAWS and Banner will not be available, to include student information and course information.
Posted: 07-13-2021_06.26 - Expired: 07/14/2021
Network Maintenance ID: Alert-378
The planned network maintenance for Tuesday June 13, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 07-09-2021_07.20 - Expired: 07/10/2021
Navicent Network Outage Resoved ID: Alert-377
Update 7/9/2021: Spectrum reports that the fiber issue affecting Navicent has been resolved.
Posted: 07-01-2021_09.29 - Expired: 07/02/2021
Power Restored - Multiple Campus Buildings ID: Alert-376
Power has been restored.
Building List update Staff members are working building-by-building to restore power. The estimated timeline is by 10 am.
Atkinson, Bell Hall, Bone House, Ennis, Herty, Governor’s Mansion, McIntosh, Miller Court/Miller Gym area, MSU, Porter, SAC, Terrell Hall and Wooten Garner
Posted: 06-30-2021_14.35 - Expired: 07/01/2021
Banner/PAWS Scheduled Outage ID: Alert-375
There is a scheduled outage for Banner and PAWS. They will be down for maintenance from 2:00 PM until midnight June 30, 2021
Posted: 06-30-2021_14.29 - Expired: 06/30/2021
Banner/PAWS Maintenance ID: Alert-374
There is a scheduled outage for PAWS and Banner from 2:00 until midnight June 30, 2021
Posted: 06-29-2021_09.34 - Expired: 07/01/2021
Student Account Center Down - 6-30-21 ID: Alert-373
The online payment portal will be offline on Wednesday June 30, 2021. If you have any questions, please contact the Business Office at businessoffice@gcsu.edu or by phone: 478-445-5254.
Posted: 06-24-2021_15.41 - Expired: 07/12/2021
Student Email Moves to Microsoft 365 ID: Alert-372
The email migration includes anyone registered for Fall 2020, Spring 2021, Summer 2021 and forward. A copy of the user's Gmail will be moved to Microsoft 365 from July 2 – July 5. On July 6th, you will access your email through Microsoft 365. You can access your email by logging into outlook.com/gcsu.edu with your Unify credentials or by using an email app. Google documents are not included in the migration.
Bobcats email is provided to students during their academic enrollment. The migration will enforce the policy of providing access to bobcats email for two full semesters after you graduate or your last term of enrollment.
No new email will load in Google as of July 2. Bobcats accounts that are not migrating will need to establish a personal email account. Access to Google will continue through September 30th. Users will be able to log in to access previous emails and documents.
Additional information is available at: gcsu.edu/technology/moveit365
Posted: 06-22-2021_07.21 - Expired: 06/24/2021
Complete - Certificate Maintenance 6-22-2021 ID: Alert-371
Completed successfully --
At 5am Tuesday, 6-22-2021, multiple systems will have certificates replaced. No interruption of services is expected after the maintenance.
Posted: 06-09-2021_06.07 - Expired: 06/10/2021
VOIP Maintenance ID: Alert-370
The planned VOIP maintenance for Wednesday June 9, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 06-02-2021_06.15 - Expired: 06/3/2021
VOIP Maintenance ID: Alert-369
The planned VOIP maintenance for Wednesday June 2, 2021 has been completed successfully. Please contact the SERVE help desk at serve@gcsu.edu or 478-445-7378 if you encounter any issues.
Posted: 05-14-2021_08.12 - Expired: 05/17/2021
Congratulations to our 2021 Graduates! ID: Alert-368
Your hard work has paid off! We are proud of you and wish you the best.
GC IT
Posted: 05-07-2021_08.00 - Expired: 05/10/2021
Congratulations to our 2021 Graduates! ID: Alert-367
Your hard work has paid off! We are proud of you and wish you the best.
GC IT
Posted: 04-27-2021_17.10 - Expired: 05/07/2021
Student Email Changes Coming ID: Alert-366
Student email will change from Google to Microsoft 365 in July. You can learn more at MoveIt365.
Posted: 04-13-2021_14.01 - Expired: 04/14/2021
VoIP and Jabber Issue Resolved ID: Alert-365
The Campus Jabber issue has been resolved. If you are still having difficulty with Jabber, please contact the Serve HelpDesk for support in resolving the issue.
The Campus is presently experiencing some issues with some clients connecting properly with Jabber. We are working on isolating and resolving the issue. We will update this location as soon as we have the problem resolved. If you wish to report an issue, please open a trouble ticket at helpdesk.gcsu.edu.
Posted: 04-13-2021_12.32 - Expired: 04/13/2021
Thundercloud is currently unavailable ID: Alert-364
At approximately 11:00 AM, we experienced a problem with the Thundercloud virtual machine server. If you attempt to access Thundercloud during this time, you will see an error message stating “All available desktop resources are currently busy”. We are currently in the process of troubleshooting the issue and we will have it resolved shortly.
Posted: 04-09-2021_15.55 - Expired: 04/11/2021
Banner and PAWS scheduled for Maintenance ID: Alert-363
USG Information Technology Services will be performing scheduled maintenance on Banner Administrative application and PAWS. Both will be unavailable Friday, April 9th beginning at 5:30 p.m. and may remain unavailable until 7:00 a.m. on Saturday, April 10th, 2021.
Posted: 04-02-2021_06.08 - Expired: 04/05/2021
VOIP Maintenance ID: Alert-362
The maintenance on the Voice Over IP (VoIP) phone system scheduled for Friday morning 4/2/2021 from 5 am to 7 am is complete. If you experience any issues please go to https://helpdesk.gcsu.edu or call 478-445-7378.
Posted: 03-30-2021_13.11 - Expired: 03/31/2021
Thundercloud Is Currently Unavailable ID: Alert-361
At approximately 11:30 AM, we experienced a problem with the Thundercloud virtual machine server. If you attempt to access Thundercloud during this time, you will see an error message stating “All available desktop resources are currently busy”. We are currently in the process of troubleshooting the issue and we will have it resolved shortly.
Posted: 03-31-2021_06.45 - Expired: 04/01/2021
VOIP Maintenance ID: Alert-360
The maintenance on the Voice Over IP (VoIP) phone system scheduled for Wednesday morning 3/31/2021 from 5 am to 7 am is complete. If you experience any issues please go to https://helpdesk.gcsu.edu or call 478-445-7378.
Information Technology will be performing maintenance to the VoIP phone system between 5 AM – 7 AM on Wednesday, March 31, 2021. If you encounter Jabber issues during the maintenance, please log out and back in to resolve the issue. Please check back for updates on the scheduled maintenance.
Posted: 03-26-2021_16.58 - Expired: 03/26/2021
Student Acccount Center / Touchnet issues ID: Alert-359
The Touchnet / Student Account Center issues have been resolved.
-------------------------------------------------------------------------------------------------------
We are aware of issues regarding students not being able to access their Student Account Center.
TouchNet is currently working on these issues reported by GC and other schools with Bill+Payment.
We apologize for the impact these issues are having.
Keep checking Unify for updates on when the issues are resolved.
Posted: 03-12-2021_05.58 - Expired: 03/15/2021
VOIP Maintenance ID: Alert-358
The maintenance on the Voice Over IP (VoIP) phone system scheduled for Friday morning 3/12/2021 from 5 am to 7 am is complete. If you experience any issues please go to https://helpdesk.gcsu.edu or call 478-445-7378.
Posted: 03-10-2021_05.25 - Expired: 03/11/2021
VoIP Phone System Maintenance ID: Alert-357
The maintenance on the Voice Over IP (VoIP) phone system scheduled for Wednesday morning 3/10/2021 from 5 am to 7 am is complete. If you experience any issues please go to https://helpdesk.gcsu.edu or call 478-445-7378.
Posted: 03-05-2021_05.20 - Expired: 03/06/2021
Campus Phone Services Restored ID: Alert-356
AT&T repaired the fiber and restored services at 11 PM.
The Campus phone outage is the result of a fiber cut in Macon. AT&T has repair teams on site working to resolve the issue. We will update this alert as soon as we have more information.
Posted: 03-03-2021_05.52 - Expired: 03/04/2021
VOIP Maintenance ID: Alert-355
The VOIP maintenance scheduled for March 3, 2021 is complete. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 02-25-2021_10.29 - Expired: 02/26/2021
Cisco Webex Maintenance ID: Alert-354
Information Technology received notification that WebEx will be deploying an update on Thursday, February 25, 2021, from 10 PM to 3 AM. During this time, access to WebEx services will be affected.
Posted: 02-23-2021_14.58 - Expired: 02/28/2021
Upcoming USG ITS scheduled maintenance notice ID: Alert-353
Systems Support Services (SSS) will be doing OS patching on Friday, February 26, 2021 at 10:00 p.m. until Saturday, February 27, 2021 at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m. During this period, users will be unable to access the affected services.
Systems Affected:
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect
- Web Services (www.usg.edu)
- Affordable Learning Georgia
- Georgia Film Academy
- GAtracs
- Georgia WebMBA
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation
Posted: 02-02-2021_15.01 - Expired: 02/21/2021
Banner and PAWS scheduled for Maintenance ID: Alert-352
USG Information Technology Services will be performing scheduled maintenance on Banner Administrative application and PAWS. Both will be unavailable Friday, February 19 beginning at 10:00 p.m. and may remain unavailable until 7:00 a.m. on Saturday, February 20, 2021.
Posted: 01-27-2021_06.31 - Expired: 01/28/2021
Network Maintenance ID: Alert-351
The network maintenance on the Wireless authentication system scheduled for Wednesday January 27, 2021 is complete. Please accept the new certificate request if required to. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 01-14-2021_08.19 - Expired: 01/15/2021
Network Maintenance ID: Alert-350
The Wireless maintenance scheduled for January 14th has been completed. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 01-07-2021_09.07 - Expired: 01/07/2021
Degree Works issues ID: Alert-349
We are currently experiencing issues with access to Degree Works. We hope to have the issues resolved shortly.
Posted: 01-06-2021_11.27 - Expired: 01/08/2021
VOIP Phone System Maintenance ID: Alert-348
The VOIP maintenance scheduled for January 6, 2021 has been completed. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
SUBJECT: Partial Phone Outage
WHEN: Wednesday, January 6
There will be maintenance on our VoIP phone system, causing a widespread outage of our VoIP phone lines for a 3-4 hour window of time. We are not certain when the actual outage window will be, only that it will occur at some point during the day.
SERVICES IMPACTED:
• Inbound, external phone calls coming to any direct phone extension or to the main switchboard number. Callers will receive either a fast, busy signal or a message stating that the call cannot be completed as dialed. They will not get a voicemail option.
• Voicemail cannot be checked except through Jabber or a VPN connection.
• Phone forwards from your desk phone to an external phone number (home or cell) will not work.
SERVICES THAT WILL WORK:
• You can make internal calls from one extension to another.
• Voicemail can be accessed via Jabber or through a VPN connection.
• Inbound calls can be made to the 1-800 number. We will communicate via the web and via Unify that anyone trying to reach someone at the college can call the 1-800 number, and the switchboard folks will route the call to the appropriate internal phone line.
• Analog phone lines will still function.
Please check back for further updates.
Posted: 12-17-2020_07.52 - Expired: 12/18/2020
Network Maintenance for Herty Hall Complete ID: Alert-347
IT has completed the network maintenance scheduled for Herty Hall Thursday morning 12/17/2020. If you encounter any issues, please contact the Serve HelpDesk at https://helpdesk.gcsu.edu or 445-7378.
Posted: 12-15-2020_06.37 - Expired: 12/16/2020
Network Maintenance for Herty Hall - Complete ID: Alert-346
IT has completed the network maintenance scheduled for Herty Hall Tuesday morning 12/15/2020. If you encounter any issues, please contact the Serve HelpDesk at https://helpdesk.gcsu.edu or 445-7378.
Posted: 12-14-2020_12.22 - Expired: 12/15/2020
Network Outage Herty 2nd Floor - Stabilized ID: Alert-345
IT has stabilized the network issue on the 2nd floor of Herty Hall. We are continuing to work on the issue and will update this entry as more information becomes available. We will be scheduling preventive maintenance work on the equipment shortly.
Posted: 12-13-2020_07.47 - Expired: 12/15/2020
VoIP Phone System Maintenance ID: Alert-344
The VOIP maintenance scheduled for December 12th has been completed. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Information Technology will be performing maintenance on the Voice Over IP (VoIP) phone system. It will begin at 5 pm on Saturday, 12/12/2020 with an estimated Sunday evening completion time. Inbound and Outbound VoIP calls should not be affected. During the maintenance process, Jabber users may experience brief outages. If you experience connection issues, please sign out and then sign in again. Unify will be updated when the maintenance is complete.
If you experience connection issues after the update is complete, please contact the Serve Help Desk or 478-445-7378.
Posted: 12-17-2020_14.32 - Expired: 12/18/2020
Degree Works planned outage Complete ID: Alert-343
Enterprise Applications has completed the upgrade on the Degree Works system Thursday 12/17/2020. If you encounter issues after the upgrade, please submit a trouble ticket at https://helpdesk.gcsu.edu or 445-7378.
Posted: 11-30-2020_15.43 - Expired: 12/02/2020
December Graduates: Dec 1Deadline ID: Alert-342
Upload your photo, comment, and video clip by 11 PM on December 1. StageClip sent instructions to your Bobcats email. If you've lost the email, visit: https://upload.stageclip.com to request a new link.
Request New Link
Posted: 10-22-2020_13.26 - Expired: 10/23/2020
Online Library Services Maintenance Complete ID: Alert-341
Online Library Services Maintenance has been complete
Posted: 10-21-2020_16.48 - Expired: 10/22/2020
TaskStream / Watermark Maintenance - Complete ID: Alert-340
The TaskStream system will be complete
Posted: 10-21-2020_16.48 - Expired: 10/22/2020
Handshake Application Maintenance - Complete ID: Alert-339
The Handshake Application has been completed successfully.
Posted: 10-13-2020_15.24 - Expired: 10/14/2020
VoIP and Jabber Issue Resolved ID: Alert-338
The VoIP and Jabber issue has been cleared. If you are experiencing issues with any element of the phone system, please contact the Serve Helpdesk (https://helpdesk.gcsu.edu). If you are experiencing a Jabber issue, log out of the system and log back in. Contact the Serve Helpdesk if that does not clear the issue.
Posted: 09-30-2020_15.56 - Expired: 09/30/2020
Ivanti Helpdesk Staging & UAT Maintenance ID: Alert-337
The System Administration team will be performing maintenance on the Ivanti Helpdesk Staging and UAT environments on October 1, 2020, between 6am and 7am.
Posted: 09-30-2020_06.34 - Expired: 10/01/2020
Dropbox and EverFi Maintenance ID: Alert-336
Maintenance on the Dropbox service and the Foundry/EverFi Service has been completed.
Posted: 10-01-2020_08.09 - Expired: 10/02/2020
VOIP Maintenance ID: Alert-335
The VOIP maintenance scheduled for October 1st has been completed. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 09-29-2020_16.55 - Expired: 09/29/2020
Adobe Creative Cloud Maintenance ID: Alert-334
Maintenance on the Adobe Creative Cloud services on September 29, 2020 has been completed successfully.
Posted: 09-28-2020_14.04 - Expired: 09/29/2020
Adobe Creative Cloud Maintenance ID: Alert-333
The System Administration team will be performing maintenance on the Adobe Creative Cloud services on September 29, 2020 between 6am and 7am.
***TEST -- ONLY A TEST ***
Posted: 09-28-2020_13.57 - Expired: 09/28/2020
Test ID: Alert-332
Test
***TEST -- ONLY A TEST ***
Posted: 09-23-2020_06.57 - Expired: 09/24/2020
Network Maintenance on AnyConnect VPN ID: Alert-331
Network Services has completed the maintenance on the AnyConnect VPN system for Wednesday morning 9/23/2020. If you encounter issues after the maintenance, please submit a trouble ticket at https://helpdesk.gcsu.edu .
Posted: 09-09-2020_10.50 - Expired: 09/10/2020
srig.gcsu.edu - Maintenance 9/10 ID: Alert-330
The site will be upgraded between midnight and 6am. DNS updates will be applied some time after 8am. The site will be unavailable until DNS is updated.
Posted: 09-09-2020_10.49 - Expired: 09/10/2020
intclub.gcsu.edu - Maintenance 9/10 ID: Alert-329
The site will be upgraded between midnight and 6am. DNS updates will be applied some time after 8am. The site will be unavailable until DNS is updated.
Posted: 09-09-2020_10.48 - Expired: 09/10/2020
compliancedatabase.gcsu.edu - maintenance ID: Alert-328
The site will be upgraded between midnight and 6am. DNS updates will be applied some time after 8am. The site will be unavailable until DNS is updated.
Posted: 09-09-2020_15.04 - Expired: 09/09/2020
coetech.gcsu.edu - maintenance 9/10/2020 ID: Alert-327
The site will be upgraded between midnight and 6am. DNS updates will be applied some time after 8am. The site will be unavailable until DNS is updated.
Posted: 09-04-2020_08.57 - Expired: 09/10/2020
DUO used with GeorgiaVIEW Sept. 8th ID: Alert-326
Starting September 8th everyone will be required to authenticate with DUO when accessing GeorgiaVIEW. All faculty and staff already use DUO regularly when accessing email, OneUSG, etc. Students may not have enrolled. To enroll (grant access) with DUO, please Log In to Unify and select "DUO Enroll" in the center of the screen. Carefully follow the instructions that are provided on the screens. If you have any questions, please direct them either to the Serve Help Desk (478)445-7378 or to the Information Security Officer at iso@gcsu.edu.
Posted: 09-02-2020_12.07 - Expired: 9/2/2020
summercamps.gcsu.edu - 9/2/2020 Maintenance ID: Alert-325
The web site summercamps.gcsu.edu will be down for an upgrade midnight 9/2/2020 thru 6am. The site may be unavailable during the day of 9/2 due to DNS updates.
Posted: 09-02-2020_12.07 - Expired: 9/2/2020
wrgc.gcsu.edu - 9/2/2020 Maintenance ID: Alert-324
The web site wrgc.gcsu.edu will be down for an upgrade midnight 9/2/2020 thru 6am. The site may be unavailable during the day of 9/2 due to DNS updates.
Posted: 08-27-2020_07.10 - Expired: 08/27/2020
Resolved -- Zoom Conferencing Error 8/24/2020 ID: Alert-323
Resolved -- Zoom has restored services
Currently Zoom Conferencing is down. We have a ticket in with Zoom.
Posted: 08-10-2020_08.56 - Expired: 08/16/2020
Serve Help Desk Ticket System ID: Alert-322
Information Technology (IT) is pleased to announce the launch of our new Serve Helpdesk ticket system through an Information Technology Service Management (ITSM) tool. The service is available today. Your Unify credentials provide access to the system and allow the system to retain your service history. Please use the new system to report any technology needs or report service issues.
IT is implementing this enhancement to support our effort and desire to continue the delivery of high-quality service to you promptly. Using the self-service catalog provides users with the ability to create and submit incident requests quickly. The tool allows you to track your ticket, updates on the status, as well as an estimated resolution timeline. Users will be able to see their service request history.
We hope the new ticket system will be a welcomed tool to assist you in getting your technology needs met quickly. IT will use the system and its reporting features to improve services and expand the knowledge base.
Posted: 08-05-2020_09.05 - Expired: 08/08/2020
Banner and PAWS scheduled for Maintenance ID: Alert-321
USG Information Technology Services (ITS) will be conducting scheduled maintenance on the production hosted GeorgiaBEST Banner Managed Service Environments. These services will be offline for maintenance during the window scheduled for Friday, August 7, 2020 beginning at 10:00 p.m. and may remain unavailable until Saturday, August 8, 2020 at 7:00 a.m.
During this time, services will be unavailable.
The following applications will not be available during this scheduled maintenance window:
* Banner Admin Pages
* PAWS
* Oracle Database
Posted: 07-30-2020_14.56 - Expired: 08/01/2020
Banner Admin Pages error message ID: Alert-320
Users may intermittently receive an Service Invocation Error or be directed to an Ellucian login page when trying to access the Banner Admin pages. Going back to Unify and clicking on the link a second time generally resolves the issue. We are investigating the issue and hope to have it resolved this weekend.
Posted: 07-29-2020_05.36 - Expired: 07/30/2020
Network Maintenance ID: Alert-319
The Wireless maintenance scheduled for July 29th has been completed. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 07-26-2020_07.00 - Expired: 07/28/2020
Wireless Maintenance - July 26 | 5-7 am ID: Alert-318
The Wireless maintenance scheduled for July 26th has been completed. All services should be restored now. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 06-30-2020_16.44 - Expired: 07/02/2020
Planned Banner outage for USG year end ID: Alert-317
There will be a planned Banner System outage today,Tuesday June 30, 2020, at 3 p.m. This outage is a USG mandatory year-end Banner Database table freeze so they can pull information from our system. CHANGE: The Banner System will be down until Wednesday morning at 8:00 AM, not 5:30 PM on Tuesday as originally planned. This planned outage will affect PAWS and Banner Forms.
Please note, this outage will affect PAWS and BDMS (Xtender) as well.
Thanks for your patience and understanding.
Serve
Serve Help Desk
serve@gcsu.edu
478-445-7378
Posted: 06-26-2020_16.34 - Expired: 06/27/2020
Network Service Outage ID: Alert-316
The Campus experienced a network outage that disrupted some services related to a switch cluster in one of the data centers. This outage happened around 3:50 pm and had cleared by around 4:00 pm on Friday 6/26/2020. IT is investigating what caused the outage within the switch cluster. If you are still having problems connecting to services that you feel may be related to this outage, please contact the Serve HelpDesk to report the issue at serve@gcsu.edu or 478-445-7378.
Posted: 06-28-2020_10.35 - Expired: 06/30/2020
Network Maintenance VoIP System ID: Alert-315
The VOIP maintenance scheduled for June 28th has been completed. All services should be restored now. Please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378 if you experience any issues.
Posted: 06-22-2020_11.11 - Expired: 06/23/2020
Wireless Authentication Issue ID: Alert-314
We are experiencing an authentication issue with some wireless devices related to the upgrade of the software to a newer version. These issues are being looked into and a change has been made that may resolve some of the problems after a reboot. However, many are having to be addressed individually. If you are having problems, please contact the Serve HelpDesk (Serve@gcsu.edu or 445-7378) and we will get to you as soon as we can.
Posted: 06-21-2020_12.45 - Expired: 06/23/2020
Campus and Housing Wireless Upgrade ID: Alert-313
The scheduled maintenance for 6/21/2020 on the wireless authentication system is complete. All services should be restored not. If you have any issues connecting to the wireless please contact the Serve HelpDesk at 478-445-7378 or SERVE@gcsu.edu.
Posted: 06-18-2020_13.41 - Expired: 06/19/2020
Ennis Network Outage Update ID: Alert-312
The power outage in the Ennis data closet has been resolved. The data network is now available in the building. If you are still experiencing issues, please contact the Serve HelpDesk at 445-7378 or SERVE@gcsu.edu.
There is a network outage in Ennis caused by a power problem to the building's network closet. The issue is being looked into and should be resolved shortly. Please contact the SERVE HelpDesk with questions or concerns about this issue at 445-7378 or SERVE@gcsu.edu.
Posted: 06-04-2020_11.00 - Expired: 06/04/2020
Authentication Outage for most SSO - Resolved ID: Alert-311
-- Services should now be resolved --
We are currently experiencing an authentication issue with most Single Sign on we applications.
Posted: 06-02-2020_07.10 - Expired: 06/19/2020
Website Single Sign On Upgrades Starting 6/2 ID: Alert-310
Over the next few weeks the websites that use a Unify login will change to the new more secure login page. This is the screen that is seen when logging into GeorgiaView and OneUSG. At the end of this process, many of the double logins will be eliminated. Thank you for your patience during this transition period.
Posted: 06-02-2020_07.03 - Expired: 06/02/2020
Website Authentication Issues - Resolved ID: Alert-309
-- Update -- The issues should now be resolved. If you are still having problems contact serve 478-445-7378.
We are currently experiencing issues with some campus websites authentication. We hope to have the issue resolved shortly.
Posted: 06-01-2020_10.06 - Expired: 06/02/2020
Phone and Jabber Remote Access Issue Resolved ID: Alert-308
The Jabber remote access issue has been resolved. You may need to sign-out and exit the Jabber client and then sign back in to clear the error. If you are still having issues, please contact the Serve HelpDesk at Serve@gcsu.edu or 478-445-7378.
Posted: 05-28-2020_15.38 - Expired: 06/26/2020
Adding DUO to PCs with Admin permissions ID: Alert-307
To address ever-increasing cybersecurity threats, Information Technology technicians will be adding DUO to campus-released PCs where faculty or staff have administrator rights. This upgrade will happen over the next few weeks.
Not every PC is affected. For those that are, you will receive notice from an IT technician a few days before the upgrade will be made. If your machine is one of those receiving the upgrade you’ll notice an additional DUO MFA screen after you enter your user name and password credentials to boot or unlock your machine. This will be the same DUO screen that you see with Outlook, OneDrive, OneUSG, PeopleSoft, etc.
If you have any questions, please send them to Hance Patrick, the campus Information Security Officer at hance.patrick@gcsu.edu.
DUO training materials can be found at: https://training.gcsu.edu/public/programs
Posted: 05-20-2020_00.27 - Expired: 05/22/2020
Network Maintenance ID: Alert-306
The network maintenance scheduled for May 19, 2020 has been completed successfully. All network services should be restored now. Please report any issues to the SERVE Help Desk as serve@gcsu.edu or 478-445-7378.
Posted: 05-19-2020_07.31 - Expired: 05/20/2020
Network Maintenance ID: Alert-305
PeachNet working with Georgia College has scheduled maintenance for their network hardware that connects the college to their network. The PeachNet connection provides Internet access to Georgia College. The work is schedule to be performed Tuesday, May 19 2020, from 11:00 p.m. until Wednesday, May 20,2020 7:00 a.m. During this time, there will be brief outages as the maintenance is performed. Please direct questions or concerns to the Serve HelpDesk at serve@gcsu.edu or 478-445-7378.
Posted: 05-19-2020_07.29 - Expired: 05/20/2020
Campus Authentication Upgrade Complete ID: Alert-304
Update -- Completed Successfully --
The campus authentication system (Ethos) will undergo a scheduled upgrade at 7 Am Tuesday 5/19/2020. No service interruption is expected.
*** Critical Message ***
Posted: 05-15-2020_10.36 - Expired: 05/16/2020
Internet Traffic Outage ID: Alert-303
IT has detected several short Internet traffic disruptions this morning with our service provider. These interruptions occurred at 9:37 am, 9:46 am and 9:48 am. These interruptions have been reported and a request to evaluate the connection has been requested. We will provide updates as we receive them. If you are continuing to have connection issues, please contact the Serve HelpDeks at serve@gcsu.edu or at 478-445-7378.
*** Critical Message ***
Posted: 05-15-2020_06.38 - Expired: 05/16/2020
Phone and Jabber Certificate Issue ID: Alert-302
The certificate error issue related to Jabber clients should be resolved now. If you have problems, please contact the SERVE HelpDesk (serve@gcsu.edu or 478-445-7378.
Posted: 05-18-2020_10.24 - Expired: 05/18/2020
Campus Medical Self-Report Form ID: Alert-301
This screening is relying on self-reporting from each employee. This Campus Medical Self-Report form should be completed each day the employee enters a Georgia College facility. The employee should retain a copy of the questionnaire and temperature screening until normal operations resume at Georgia College.
Should you have questions or need clarification on anything listed above please do not hesitate to contact me directly at (478)445-8690 or at shea.groebner@gcsu.edu
Posted: 05-21-2020_10.40 - Expired: 05/23/2020
advancement.gcsu.edu maintenance Complete ID: Alert-300
Thursday 5/21/2020 at 6am to 8am the advancement.gcsu.edu website will be unavailable for maintenance. Access to the site is expected on campus by 8am however off-campus access may be delayed until mid afternoon.
Posted: 05-20-2020_07.29 - Expired: 05/22/2020
ecars.gcsu.edu maintenance Complete ID: Alert-299
-- Update Completed Successfully --
Wednesday 5/20/2020 at 6am to 8am the ecars.gcsu.edu website will be unavailable for maintenance. Access to the site is expected on campus by 8am however off-campus access may be delayed until mid afternoon.
Posted: 05-15-2020_13.52 - Expired: 05/14/2020
senate.gcsu.edu/Awaiting DNS Update ID: Alert-298
On Thursday 5/14/2020 the senate.gcsu.edu website was updated by IT. While the site is available from the campus network, it is not currently available outside of campus. We are waiting on DNS record updates to provide availability from off campus.
Posted: 05-02-2020_13.05 - Expired: 05/03/2020
Graduate and Undergraduate Commencement 2020 ID: Alert-297
Did you miss the live broadcast? You can view the recordings here .
Congratulations graduates!
Posted: 04-24-2020_13.37 - Expired: 04/26/2020
May & August Graduates | StageClip Deadline ID: Alert-296
May and August graduates to participate in our virtual commencement next weekend you need to submit your photos, comments, and videos are all due by Saturday, April 25 at 10 PM. Instructions were sent to your Bobcats email.
Congratulations!
Posted: 04-22-2020_13.18 - Expired: 04/22/2020
Network Outage -Miller Court 10 am | April 22 ID: Alert-295
There will be a brief network outage for Miller Court at 10 am. The outage will impact network access to all services.
Posted: 04-23-2020_07.03 - Expired: 04/23/2020
Irb-Portal web Maintenance Complete ID: Alert-294
Completed Successfully --
Wednesday 4/22/2020 at 6am to 8am the irb-portal.gcsu.edu website will be unavailable for maintenance.
Posted: 04-23-2020_07.04 - Expired: 04/24/2020
Training.gcsu.edu web Maintenance Complete ID: Alert-293
Completed Successfully --
Thursday 4/23/2020 at 6am to 8am the training.gcsu.edu website will be unavailable for maintenance. Access to the site is expected on campus by 8am however off-campus access may be delayed until mid afternoon.
Posted: 04-16-2020_15.04 - Expired: 04/16/2020
Artsandletters web Maintenance 4-16 7-8am ID: Alert-292
Thursday 4/16/2020 at 7am to 8am the Artsandletters.gcsu.edu website will be unavailable for maintenance.
Posted: 04-03-2020_13.58 - Expired: 04/04/2020
Intranet Issue Resolved ID: Alert-291
The Intranet site is back online. If you experience any issues, please contact the Serve Help Desk. Thank you for your patience.
Previous Information
The Intranet Site update scheduled for Monday has been re-scheduled for today. The site should be back online later this afternoon.
The Intranet site is experiencing an outage. We are working to resolve the issue. Check back for updates. We regret the inconvenience.
Posted: 04-03-2020_17.06 - Expired: 04/03/2020
Intranet Maintenance Monday 4/6/2020 ID: Alert-290
Intranet.gcsu.edu will be unavailable Monday 4/6/2020 from 7 am until 8:30 am for scheduled maintenance.
Posted: 03-23-2020_08.21 - Expired: 03/23/2020
Webex: Emergency Maintenance Sat Mar 21, 2020 ID: Alert-289
Cisco Webex: Emergency Service Maintenance on Sat, Mar 21, 2020
During the maintenance period, please note the following:
• Hosts and participants may experience intermittent service unavailability when attempting to host or join meetings.
• Customers that have meetings scheduled during this maintenance window may be disconnected. If this occurs, the hosts will have to restart the meeting session again.
• To avoid any interruptions, Cisco is recommending rescheduling any meeting that has been scheduled during the maintenance window.
• Some historical reporting for Event Center and Support Center may not be available after the maintenance, but new reports will generate as expected
Posted: 03-18-2020_15.29 - Expired: 03/20/2020
PHISHING: "Outlook Web" from IThelpdesk@gcsu ID: Alert-288
There is a new phishing email being circulated that appears to come from the IT Help Desk (IThelpdesk@gcsu.edu) with a subject line "Outlook Web". Please know that this email is not legitimate. Please send any suspect emails to/through the GoSecure IDR tool. Do not respond to the email and do not click on the URL.
Posted: 03-17-2020_16.45 - Expired: 04/06/2020
Corona virus Information ID: Alert-287
Please see https://www.gcsu.edu/coronavirus for Georgia College Information on the Corona virus.
Posted: 03-16-2020_06.39 - Expired: 03/17/2020
Network Maintenance ID: Alert-286
The network maintenance scheduled for Monday March 16, 2020 has been completed successfully. All services should be fully functional now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu .
Posted: 03-11-2020_14.12 - Expired: 05/31/2020
Travel Registry Form ID: Alert-285
Please click here to submit travel plans using the Travel Registry Form.
Posted: 03-10-2020_08.52 - Expired: 03/14/2020
Students - Survey Deadline March 13 ID: Alert-284
Please help inform the technology decisions on campus by completing the 2020 ETRAC Student Survey. Last year we 305 students filled out the survey. We need 198 more to beat the record! Use the Student Survey tile on Unify for access.
Posted: 03-10-2020_11.59 - Expired: 03/10/2020
Security Patch - ecars.gcsu.edu ID: Alert-283
There is a scheduled security patch for the ecars.gcsu.edu web site (Extra Compensation Approval Request System). This will occur between 6:00 AM and 7:00 AM Tuesday, March 10, 2020.
Posted: 03-06-2020_06.38 - Expired: 03/09/2020
Network Maintenance ID: Alert-282
The network maintenance scheduled for Friday March 6, 2020 has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-24-2020_08.11 - Expired: 02/25/2020
Faculty & Staff Email - Information ID: Alert-281
Security enhancements for Microsoft email may require users to enter their password and authenticate through DUO. Users may be asked to verify which account: Work or School account.
Posted: 02-13-2020_11.26 - Expired: 02/15/2020
GC Signatures - Issue Resolved ID: Alert-280
The issue with the functionality has been resolved. We will continue to work with DocuSign to determine the root cause to avoid loss of services.
Thank you for your patience.
Previous Message:
We are experiencing issues with some functionality in GC Signatures (DocuSign). We are in contact with the technical team. Updates will be shared as soon as we have more information.
Posted: 02-12-2020_07.11 - Expired: 02/13/2020
VOIP Maintenance ID: Alert-279
The VOIP maintenance scheduled for 2/12/2020 has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Thanks
Cheyenne
Posted: 01-18-2020_10.18 - Expired: 01/19/2020
Completed - Degree Works planned outage ID: Alert-278
The Degree Works upgrade has been completed. If you have any issues please contact the SERVE HelpDesk at serve@gcsu.edu or 445-7378 and let them know.
Posted: 01-08-2020_10.37 - Expired: 01/10/2020
Bobcat Card Services Restored ID: Alert-277
Auxiliary Services and Information Technology worked with the Blackboard team to get the services restored. Thank you for your patience.
Posted: 12-23-2019_05.50 - Expired: 01/02/2020
IT Notice for 12/25/19 - 01/01/20 ID: Alert-276
Georgia College is closed December 25 – January 1. 2020.
During the campus closure, Information Technology will periodically monitor voice mail and email messages to the Serve Help Desk to assist with technology emergencies. Examples of a technology emergency include an entire building being offline, internet access to the campus not working, Banner, Paws, Email, or the main web site being down.
On January 2, Serve will begin processing non-emergency requests received during the closure.
Happy Holidays | Merry Christmas | Seasons Greetings
Posted: 12-24-2019_13.52 - Expired: 12/24/2019
Degree Works unavailable Dec. 23, 2019 ID: Alert-275
We will be performing maintenance to apply Degree Works upgrades to the Degree Works Production environment. The upgrades will begin Dec. 23, 2019. Degree Works will be unavailable during this time.
Posted: 12-22-2019_10.31 - Expired: 12/22/2019
GRADES - Access grades using DegreeWorks ID: Alert-274
The Banner outage will not affect DegreeWorks.
Posted: 12-20-2019_11.34 - Expired: 12/21/2019
Banner and PAWS Unavailable for Maintenance ID: Alert-273
USG Information Technology Services (ITS) will be performing maintenance to apply Banner upgrades to the Banner Production environment. The upgrades will begin TONIGHT, Dec. 20, 2019 at 8:00 PM. PAWS and the Banner Administrative application will be unavailable during this time. You may still view your grades, academic standing, and degree status using Degree Works.
Posted: 12-22-2019_11.24 - Expired: 12/24/2019
Network Maintenance ID: Alert-272
The network maintenance scheduled for December 22, 2018 has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 12-19-2019_07.25 - Expired: 12/20/2019
COMPLETED Network Maintenance ID: Alert-271
The DHCP server maintenance has been completed. If you have any issues please contact the SERVE HelpDesk at serve@gcsu.edu or 445-7378 and let them know.
Posted: 12-17-2019_14.14 - Expired: 12/19/2019
FRAUD email from Steve M. Dorman ID: Alert-270
The campus has seen many versions of this circulated this year. The latest appears to be from Steve M. Dorman but actually originates from an email address of stevem.dorman@my.com.
Please know that this is NOT Dr. Dorman. You may run the email through GoSecure IDR or you may delete the email.
See below:
From: Steve M. Dorman [mailto:stevem.dorman@my.com]
Sent: Tuesday, December 17, 2019 1:14 PM
Subject: URGENT REQUEST
Are you available?
President
Dr. Steve M. Dorman
GEORGIA COLLEGE
231 W. Hancock St.
Milledgeville, GA 31061
Posted: 12-04-2019_12.34 - Expired: 12/11/2019
OneUSG Blackout: Dec. 6-10 ID: Alert-269
In preparation for the upcoming OneUSG Connect PeopleSoft data update, Georgia College will be impacted by a blackout period. During the blackout period, we cannot enter or review any data (e.g. new hires, terminations, transfers, salary changes, reviewing W-2s, etc.). The blackout will take place:
Friday, December 6 – Tuesday, December 10
Services should be restored by December 11.
Posted: 12-03-2019_17.00 - Expired: 12/04/2019
Systems Support Services Maintenance ID: Alert-268
Systems Support Services (SSS) will be conducting Operating System (OS) patching on Tuesday, December 3, 2019, at 10:00 p.m. until Wednesday, December 4, 2019, at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.
During this period, users will be unable to access the affected services. All patched OSes will be rebooted.
Components Affected:
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaFIRST Financials
- Governor's Office of Student Achievement (GOSA)
- MOVEit Managed File Transfer
- USG Foundation
- TeamMate
Posted: 11-25-2019_15.48 - Expired: 11/26/2019
Banner and PAWS Unavailable for Maintenance ID: Alert-267
USG Information Technology Services (ITS) will be performing maintenance to apply Banner upgrades to the Banner Production environment. The upgrades will begin TONIGHT, Nov. 25, 2019 at 8:00 PM. PAWS and the Banner Administrative application will be unavailable during this time.
Posted: 11-25-2019_15.46 - Expired: 11/25/2019
Banner and PAWS Unavailable for Maintenance ID: Alert-266
USG Information Technology Services (ITS) will be performing maintenance to apply Banner upgrades to the Banner Production environment. The upgrades will begin TONIGHT, Nov. 25, 2019 at 8:00 PM. PAWS and the Banner Administrative application will be unavailable during this time.
Posted: 11-19-2019_11.22 - Expired: 11/22/2019
PeopleSoft Travel |11/20 afternoon - 11/25 ID: Alert-265
Please do not submit any travel the afternoon of Wednesday, Nov. 20. All travel that has been submitted needs to be approved or sent back by 5 p.m. Wednesday. PeopleSoft will be down for annual maintenance from 5 p.m. Thursday, Nov. 21 through the weekend. Any travel not approved by Accounting Services on Thursday will be sent back to the traveler for resubmission Monday, Nov. 25, 2019. Please contact me at 478-445-1178 with any questions.
Posted: 11-19-2019_11.15 - Expired: 11/26/2019
PeopleSoft Financials Annual Maintenance ID: Alert-264
This is a reminder that beginning at 5:00pm on November 21st and running until 7:00am Monday, November 25th, PeopleSoft Financials will undergo its annual maintenance and upgrades. During this time, PeopleSoft will be unavailable. Please plan to get any transactions approved before 5pm on the 21st, or wait until PeopleSoft opens back up at 7am on the 25th.
Posted: 11-21-2019_07.27 - Expired: 11/22/2019
Alertus Maintenance 11-21-2019 COMPLETE ID: Alert-263
Maintenance was successfully completed.
On Thursday, November 21, 2019, the IT Department has scheduled maintenance to be performed on the Alertus campus wide alert system. The maintenance will begin at 6:00 AM and should be completed by 7:30 AM.
If you receive a popup message about a test alert, click the “Acknowledge” button to close the message.
Only the Alertus service is expected to be impacted by this update. Check Unify for updates or contact Serve at 478-445-7378.
Posted: 11-07-2019_12.26 - Expired: 11/08/2019
DUO - System Degradation/Slow ID: Alert-262
DUO has reported that they've received notices of very slow to no responses on some calls and push. They're working on it at this time.
Posted: 11-06-2019_12.50 - Expired: 11/08/2019
PHISH - MAIL ON HOLD(2) from ADMIN TEAM ID: Alert-261
Many at GC received a phishing email on Tuesday with the Subject Line "MAIL ON HOLD(2)" coming from "ADMIN TEAM
Posted: 11-01-2019_15.25 - Expired: 11/02/2019
Critical Security Patch - Degree Works ID: Alert-260
There is maintenance scheduled for 11/1/2019 from 8:00PM to 10:00PM. on the production Degree Works server to apply security patches. Please be aware that Degree Works will not be available during this time.
Posted: 10-28-2019_13.44 - Expired: 10/29/2019
Public Safety Phone Issue ID: Alert-259
The Public Safety phone system has been impacted by a fiber issue affecting external calls such as cell phones and off-campus calls. Internal calls (the Campus VoIP system) is not affected. Until further notice, external callers can dial 478-445-8759 to request Public Safety services. All internal campus VoIP users can still dial 4400 or 4054.
Posted: 10-23-2019_10.23 - Expired: 10/24/2019
Banner issues resolved ID: Alert-258
USG ITS has resolved the issues with Banner admin pages functionality.
Posted: 10-21-2019_23.19 - Expired: 10/22/2019
Degree Works issues resolved ID: Alert-257
The issues with Degree Works have been resolved.
Posted: 10-21-2019_17.26 - Expired: 10/22/2019
Registration delays this AM ID: Alert-256
As you may be aware, there were some technical difficulties early this morning that prevented some students from being able to access PAWS to register for classes. We apologize for the disruption and hope that since the outage was brief, all of you who may have experienced issues were able to get registered. We are working with the University System Information Technology Services office to add more resources to our PAWS instance, which we hope will alleviate any further disruption. To accomplish that, we will have them increase the memory and do a quick reboot of the servers around 6 PM tonight (Monday, Oct 21st), causing another short, temporary outage. Although we do not expect further disruptions, we will be proactively watching the system in the morning to make sure everything is running smoothly and will take immediate action if we begin to experience any issues like this morning.
Posted: 10-21-2019_10.07 - Expired: 10/22/2019
ThreatTest now named GoSecure IDR ID: Alert-255
This from our vendor (was EdgeWave) GoSecure:
As part of the integration of the EdgeWave products in to the broader GoSecure portfolio, we are rebranding ThreatTest to GoSecure Inbox Detection and Response. Other than cosmetic changes, there will be zero difference in functionality for you or your users. For end users, the only noticeable difference is the ThreatTest button in the Outlook ribbon will be replaced with a red GoSecure IDR button.
Posted: 10-15-2019_09.18 - Expired: 10/16/2019
Network Maintenance Perimeter Firewalls ID: Alert-254
Network Services has completed maintenance and the upgrade on the perimeter firewalls for the Campus and for ResNet scheduled Tuesday 10/15/2019 at 6:00 a.m. Everything appears to be back up and responding normally. If you encounter any issues, please contact the SERVE HelpDesk at serve@gcsu.edu or 445-7378.
Posted: 10-07-2019_05.35 - Expired: 10/08/2019
Warning: Email message Outlook Support ID: Alert-253
The following is email is being received on campus. This is not a valid email message from the Serve Help Desk.
From: "IT Help Desk"
Date: October 6, 2019 at 9:09:39 AM EDT
Subject: Outlook Support
Image result for @gcsu.edu logo
All Staff are expected to migrate to the New 2020 Microsoft Outlook Web Portal to enable access to the below, Click Microsoft-Outlook to migrate immediately.
· Access the new staff directory
· Access your pay slips and P60s
· Update your ID photo
· E-mail and Calendar Flexibility
· Connect mobile number to e-mail for voice mail
Important notice: All staffs are expected to migrate as soon as possible to avoid delay on message delivery.
Sincerely.
Administrator Service System.
Posted: 10-06-2019_16.19 - Expired: 10/08/2019
VOIP Phone System Maintenance ID: Alert-252
The VOIP phone system maintenance scheduled for Sunday October 6, 2019 has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or at serve@gcsu.edu.
Posted: 10-03-2019_08.25 - Expired: 10/05/2019
Jabber logon Issue ID: Alert-251
Jabber logins may require the user to accept a certificate to complete the login process. Please accept the certificate to complete the login process. We are working to resolve this issue. Please check back for updates.
Posted: 10-02-2019_16.32 - Expired: 10/04/2019
Phone System Issue Update Serve HelpDesk ID: Alert-250
The Serve HelpDesk number of 478-445-7378 is now working correctly and able to take calls as normal. There are still possible issues related to the server failure. We are rebuilding the server that is having a problem. If you encounter any issues with your phone service, please contact the Serve HelpDesk.
Posted: 10-02-2019_14.14 - Expired: 10/03/2019
Phone System Issue ID: Alert-249
We are having some issues with phone services for some clients. The problem is related to hardware failure on one of the servers running the phone system. We are migrating the clients affected by this issue to other servers. The problem is clearing up but if you continue to experience any type of problem with your phone services, please contact the SERVE HelpDesk at 445-7378 or serve@gcsu.edu.
Posted: 09-27-2019_08.51 - Expired: 09/28/2019
Banner and PAWS Unavailable for Maintenance ID: Alert-248
USG Information Technology Services (ITS) will be performing maintenance to apply Banner upgrades to the Banner Production environment. The upgrades will begin TONIGHT, Sept. 27, 2019 at 8:00 PM and will take approx. four hours. PAWS and the Banner Administrative application will be unavailable during this time.
Posted: 09-26-2019_15.27 - Expired: 09/27/2019
Banner and PAWS Unavailable for Maintenance ID: Alert-247
USG Information Technology Services (ITS) will be performing maintenance to apply Banner upgrades to the Banner Production environment. The upgrades will begin TONIGHT, Sept. 26, 2019 at 8:00 PM and will take approx. four hours. PAWS and the Banner Administrative application will be unavailable during this time.
Posted: 09-25-2019_13.35 - Expired: 09/26/2019
PeopleSoft Financials - Service Restored ID: Alert-246
Update at 1:35: Services have been restored.
PeopleSoft Financials will be down from 12:00pm – 1:30pm today for emergency maintenance.
Posted: 09-18-2019_05.58 - Expired: 09/19/2019
Network Maintenance ID: Alert-245
The network maintenance scheduled for 9/18/2019 is complete. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 09-16-2019_06.48 - Expired: 09/17/2019
Information Technology - 8:15 - 8:45 AM ID: Alert-244
Information Technology staff will be participating in a brief meeting with our new CIO, Susan Kerr. at 8:15 a.m. Service impact should not exceed 30 minutes. We appreciate your patience and understanding.
Posted: 09-12-2019_07.05 - Expired: 09/13/2019
VOIP Maintenance ID: Alert-243
The VOIP maintenance scheduled for 9/12/2019 is complete. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 09-09-2019_09.28 - Expired: 09/10/2019
Banner and PAWS unavailable for Maintenance ID: Alert-242
USG Information Technology Services (ITS) will be performing maintenance to apply Banner upgrades to the Banner Production environment. The upgrades will begin TONIGHT, Sept. 9, 2019 at 8:00 PM and will take approx. four hours. PAWS and the Banner Administrative application will be unavailable during this time.
Posted: 09-05-2019_10.11 - Expired: 09/06/2019
Residential Wireless Network Issue - Resolved ID: Alert-241
The issue affecting Parkhurst, Foundation and Wells LAN and wireless connectivity this morning was an equipment failure in a fiber switch that connects these buildings back to the Residential router. We have partially bypassed the switches and are going to make provision to completely remove them if needed. We are working with Cisco to determine the issue with the hardware that caused the issue.
Posted: 08-23-2019_15.01 - Expired: 08/26/2019
PHISH: IT Department shared "School-Transcrpt ID: Alert-240
Phish being circulated:
Subject: IT Department shared "School-Transcript-September (2) (1)" with you.
Kindly check the Transcript and get back to me quickly. Wendell Staton Director Georgia College and State University wendell.staton@gcsu.edu
If you receive this email, know that it is not from Wendell. You may delete the email. If you went through and supplied your GC credentials, please change your password IMMEDIATELY at MyPassword in Unify (unify.gcsu.edu) and then notify the Serve Help Desk.
Posted: 08-26-2019_16.46 - Expired: 08/30/2019
ThreatTest service outage ID: Alert-239
We're experiencing a sporadic outage with ThreatTest (the new phishing/fraud tool in Microsoft Outlook). Some have it, and some do not. Information Security and System Administration are working closely with EdgeWave (the provider of ThreatTest) to get the problem resolved as soon as possible.
Edgewave has found the problem and they are scheduling the patch/fix for this weekend.
Posted: 08-22-2019_16.21 - Expired: 08/23/2019
ThreatTest not available for most at GC ID: Alert-238
We're experiencing an outage with ThreatTest (the new tool in Microsoft Outlook). Most who were enrolled in the service are no longer seeing the icon. Information Security and System Administration are working closely with EdgeWave (the provider of ThreatTest) to get the problem resolved as soon as possible.
Edgewave has found the problem and they are scheduling the patch/fix for this weekend.
Posted: 08-13-2019_14.49 - Expired: 08/18/2019
Banner and PAWS unavailable for Maintenance ID: Alert-237
USG ITS GeorgiaBEST Systems Support Services (SSS) will be performing Operating System (OS) patching on Friday, August 16, 2019 at 10:00 p.m. until Saturday, August 17, 2019 at 7:00 a.m. During this time Banner and PAWS will be unavailable.
Posted: 08-12-2019_08.36 - Expired: 08/12/2019
Ask Thunder Services ID: Alert-236
Ask Thunder services have been suspended.
Posted: 07-31-2019_17.58 - Expired: 08/02/2019
PHISH ALERT ID: Alert-235
There is a phishing email being sent to many on campus with a subject line of Action Required: Delivery Status Notification (Failure) that instructs people to click the "Restore Now" blue button to restore their emails.
Please know that this is a phishing email. They're looking to get you to login and thereby provide your user name and password.
You may delete this email. The URL's have been blocked on campus and we're working to block the URL's from Microsoft Outlook at this time.
If you did click on the "Restore Now" blue button, please notify the Serve Help Desk ASAP. You will need to change your password by going to unify.gcsu.edu and choosing the My Password tab. Please do not hesitate; change your password immediately and contact Serve.
Posted: 07-31-2019_16.11 - Expired: 08/01/2019
Smartsheet Access - Services Restored ID: Alert-234
Update | 4:10 pm
Their status update states:
The Smartsheet application continues to recover. The API and Mobile app are operating normally.
Update | 1:45 pm
Smartsheet is advising that users are being to regain access to services. The service has not been fully restored. Please check your account to see if you are able to access it.
Original message:
Smartsheet is experiencing an outage. Smartsheet is a hosted solution. We have been advised they are investigating the issue. Updates will be provided on Unify. We regret the inconvenience.
*** Critical Message ***
Posted: 07-23-2019_08.19 - Expired: 07/24/2019
Network Outage ID: Alert-233
This morning Tuesday 7/23/2019 the Campus developed a problem with its primary routers. The routers stopped passing traffic causing issues with Internet access, internal access and the phone system. The problem was discovered at around 5:20 am as a report come in from our VoIP phone peer that connection had been lost. The issue progressed across the network at that point. By 7:00 am elements started coming back on line. We continue to diagnose the issue at this time and are looking for elements that are still down. If you are experiencing problems please call the Serve HelpDesk at 445-7378.
*** Critical Message ***
Posted: 07-23-2019_08.12 - Expired: 07/24/2019
Network Maintenance ID: Alert-232
Due to a router issue, the network maintenance on the firewalls has been postponed. It will be rescheduled at a later time.
Posted: 07-19-2019_21.32 - Expired: 07/21/2019
Banner Admin and PAWS Maintenance Complete ID: Alert-231
USG ITS has completed the Oracle upgrades to the Banner / PAWS systems. Banner 9 Admin pages and PAWS services should be restored. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu
Posted: 07-21-2019_12.57 - Expired: 07/23/2019
Network Maintenance ID: Alert-230
The network maintenance scheduled on July 21, 2019 for Porter Hall and the Library has been completed. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or at serve@gcsu.edu.
Posted: 07-17-2019_13.17 - Expired: 07/19/2019
Network Maintenance ID: Alert-229
IT/Network Services will be performing maintenance on the network switches for Atkinson Hall Thursday 7/18/2019 between 7:00 a.m. and 7:10 a.m. There may be brief network outages to isolated locations in Atkinson during this time.
Posted: 07-19-2019_21.22 - Expired: 07/19/2019
Banner and PAWS unavailable for Maintenance ID: Alert-228
USG Information Technology Services (ITS) will be performing maintenance to upgrade Oracle for the Banner Production environment. This will occur from Friday, July 19, 2019 after 5:00 p.m. until Saturday, July 20, 2019 at 11:00 p.m. PAWS and the Banner Administrative application will be unavailable during this time.
Posted: 07-08-2019_10.02 - Expired: 07/10/2019
Lynda Upgrade - Complete ID: Alert-227
The upgrade has been completed. Users may see the single signon window with the new format.
On July 8, our Lynda.com will be consolidated to the new LinkedIn Learning platform. Lynda advises on 7/8, your account will be temporarily unavailable while we bring all of your organization’s activity and data from Lynda.cοm to LinkedIn Learning.
The changes to the platform are not expected to have an impact on user’s content and your username and password will be the same. Please be aware you may receive some direct communication from Lynda/LinkedIn Learning about these changes. IT will provide updates here.
Posted: 06-27-2019_15.19 - Expired: 07/02/2019
Online Payment Student Account - Outage ID: Alert-226
The online payment system in the Student Account Center will be down from 2pm 6/28/19 until 8:30am 7/1/19.
Posted: 06-27-2019_15.28 - Expired: 06/29/2019
Banner - Maintenance June 28 3 pm -6 pm ID: Alert-225
Banner will be down on June 28 from 3 pm - 6 pm for the end of the year processing. Please logout by 2:45 pm on June 28.
Posted: 06-21-2019_11.49 - Expired: 06/23/2019
Scheduled maintenance notice - PAWS / Banner ID: Alert-224
USG Information Technology Services (ITS) will be performing maintenance to apply a critical security patch for Oracle WebLogic servers to the Banner Production environment. This will occur from Friday, June 21, 2019 at 10:00 p.m. until Saturday, June 22, 2019 at 7:00 a.m. PAWS and the Banner Administrative application will be unavailable during this time.
Posted: 06-17-2019_14.47 - Expired: 06/18/2019
BDM / Xtender upgrade complete ID: Alert-223
The BDM / Xtender upgrade is complete. Document Manager, Image Capture, and the web client should be available and working.
Posted: 06-17-2019_14.43 - Expired: 06/17/2019
BDM / Xtender upgrade ID: Alert-222
BDM / Xtender is available via the web application. Document Manager and Image Capture is currently unavailable due to a scheduled upgrade.
Posted: 06-17-2019_08.42 - Expired: 06/18/2019
Ask Thunder - Q&A RESTORED ID: Alert-221
Update 8:40 am: Ask Thunder services have been restored. Thank you for your patience.
We are experiencing an issue with Ask Thunder on our web pages. The service is provided through our Microsoft products and has been reported. Updates will be added to Unify as more information becomes available. We regret the inconvenience.
Posted: 06-07-2019_09.11 - Expired: 06/12/2019
OneUSG Connect Blackout Phase 1|June 7 - 11 ID: Alert-220
OneUSG Blackout, Phase I
We would like to remind you that in preparation for the upcoming OneUSG Connect PeopleSoft data conversion for the Cohort 5 USG institution, Georgia College will be impacted by two blackout periods. During the following blackout periods, we cannot enter any data (e.g. new hires, terminations, transfers, salary changes, etc.).
Memorandum from the Chancellor
DATE: May 23, 2019
TO: USG Presidents
FROM: Dr. Steve W. Wrigley, Chancellor
SUBJECT: OneUSG Connect Blackout Periods
As you are aware, the OneUSG Connect program is approaching another major milestone. Throughout the
month of June, we will be migrating Augusta University to the new OneUSG Connect platform.
As part of this migration, there will be two blackout periods during which the OneUSG Connect payroll application will not be available:
• First Blackout period - June 7 – 11; (Augusta University - June 7 – 16),
• Second Blackout period - June 21 – 24
Affected services include entering time, requesting absences and access to other payroll
information. Employees wishing to access these functions should plan to do so around the blackout
periods. “Manage My Benefits” will remain available during this outage.
Please help ensure these dates are shared with all your institutional faculty and staff. For
questions and concerns, you may contact OneUSG Connect Support by phone at 1-877-251-2644 or email
at oneusgsupport@usg.edu.
We appreciate your continued support and full commitment to the OneUSG Connect Program.
Posted: 05-31-2019_07.51 - Expired: 06/04/2019
Update - Email - Links and Attachment issues ID: Alert-219
Microsoft reports that the core issue is corrected. Some backlogged messages may be delivered over the next week.
Posted: 05-30-2019_07.34 - Expired: 05/31/2019
Update - Email - Links and Attachment issues ID: Alert-218
Microsoft is continuing to address the issue. There may be some duplicate emails during this resolution time.
We are currently experiencing issues with shared document links and attachments in email. This is a known issue with Microsoft. They are working to resolve the issue.
Posted: 05-29-2019_11.44 - Expired: 05/30/2019
Phone System External Calling Restored ID: Alert-217
Mitel has restored the phone service for the Campus. Outbound and inbound calls are functioning normally. If you continue to experience any difficulty placing or receiving calls, please contact the SERVE Help Desk at serve@gcsu.edu or 478-445-7378
Posted: 05-24-2019_16.07 - Expired: 05/28/2019
Georgia College Closed May 27, 2019 ID: Alert-216
Georgia College is closed on May 27, 2019 in observance of Memorial Day. If you have a system emergency, please contact Public Safety at 445-4400. Please remember that we can only respond to system emergencies while the university is closed. A system emergency is defined as an entire building being offline, internet access to the campus not working, Banner, Paws, Email, or the main web site being down.
Posted: 05-20-2019_11.02 - Expired: 05/21/2019
Internet Outage ID: Alert-214
Internet Services are restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 05-21-2019_06.03 - Expired: 05/22/2019
VOIP Maintenance ID: Alert-213
The VOIP phone system maintenance scheduled for May 21 has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or at serve@gcsu.edu
Posted: 05-10-2019_14.03 - Expired: 05/12/2019
Banner and PAWS unavailable for Maintenance ID: Alert-212
USG ITS GeorgiaBEST Systems Support Services (SSS) will be doing Operating System (OS) patching on Friday, May 10, 2019 at 10:00 p.m. until Saturday, May 11, 2019 at 7:00 a.m. During this time Banner and PAWS may be unavailable.
Posted: 05-10-2019_13.11 - Expired: 05/14/2019
Network Maintenance ID: Alert-211
Facilities Planning will be performing maintenance of fiber optic lines on Front Campus Monday, May 13th from 1:00PM through 6:00PM. While we do not expect any outages, should you experience issues with your connectivity, please contact SERVE at 478-445-7378.
We are very sorry for the inconvenience, and if you have any questions, feel free to call our office at (478) 445-4467.
Posted: 04-05-2019_12.57 - Expired: 04/06/2019
Degreeworks Error - Update ID: Alert-210
UPDATE - The issue has been resolved.
Information Technology is aware of the sporadic error message users may be experiencing regarding a “status = 4406 check your database – you may have run out of room”. We hope to have this issue resolved soon. We apologize for any inconvenience.
Posted: 03-25-2019_16.23 - Expired: 03/25/2019
Information Technology Services - March 25 ID: Alert-209
Information Technology staff will be participating in several events honoring Dr. Bob Orr on March 25th. Services may be impacted while our staff are away from their areas from 12-4p. We appreciate your patience and understanding.
In the event of an emergency, please contact the Serve Help Desk at 478-445-7378.
Posted: 03-20-2019_12.06 - Expired: 03/22/2019
Alertus Desktop Test ID: Alert-208
On Wednesday, March 20, 2019 at 5:30 PM, Public Safety has scheduled a test to be performed on all Alertus Desktop clients via the GC Alert system. During this test, no services on campus will be impacted. Anyone receiving the test alert, should simply click the acknowledge button to close the message.
Posted: 03-21-2019_08.21 - Expired: 03/22/2019
Network Maintenance ID: Alert-207
The network maintenance scheduled for Thursday 3/21/2019 has been completed successfully. All network services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 03-20-2019_08.03 - Expired: 03/22/2019
Alertus Maintenance - Complete ID: Alert-206
Update -- Maintenance was successfully completed.
On Wednesday, March 20, 2019, the IT Department has scheduled maintenance to be performed on the Alertus campus wide alert system. The maintenance will begin at 6:00 AM and should be completed by 7:30 AM.
Only the Alertus service is expected to be impacted by this update. Check Unify for updates or contact Serve at 478-445-7378.
Posted: 03-27-2019_08.53 - Expired: 03/29/2019
DUO now in Outlook ID: Alert-205
UPDATE -- Successfully rolled out.
In an effort to improve the security of email, Georgia College faculty and staff will use DUO Multi-Factor Authentication (MFA) when logging into email beginning March 27th. DUO is the same MFA already in use for OneUSG Connect and PeopleSoft Financials. If you do not use DUO services (OneUSG or PeopleSoft), you may want to access them to become familiar with it. The new login sequence for Outlook/email will be the same.
Posted: 03-14-2019_08.55 - Expired: 03/16/2019
Students & Faculty Surveys | Please Complete ID: Alert-204
The student and faculty ETRAC survey submissions are less than in previous years. Please participate to provide information about your technology use on campus.
Student Survey
Faculty Survey
Posted: 03-16-2019_19.11 - Expired: 03/18/2019
System Outage - 3/16/2019 ID: Alert-203
UPDATE - Successfully completed.
On Saturday, March 16th, 2019, Facilities Operations has scheduled maintenance to be performed on electrical equipment that provides power to our Lanier Server Room. This maintenance will necessitate power being disconnected from the Lanier Server Room for up to 8 hours. Multiple services that are expected to be impacted during this outage include, but are not limited to, Bobcat card services, ARMS, Virtual Apps, Xtender, and the Serve Helpdesk Ticketing System. Check Unify for updates or contact Serve at 478-445-7378.
Posted: 03-05-2019_14.25 - Expired: 03/11/2019
Reminder: Student and Faculty ETRAC Surveys ID: Alert-202
The ETRAC Surveys are open until March 15, 2019. Your participation provides information about technology use on campus.
Student Survey
Faculty Survey
Posted: 03-05-2019_14.05 - Expired: 03/06/2019
Internet Outage - Restored at 2:13 am. ID: Alert-201
The Campus and Residence Halls lost Internet connection on Tuesday 3/5/2019 at 1:37 am lasting until 2:13 am. This outage is being investigated.
Posted: 03-06-2019_06.55 - Expired: 03/07/2019
VOIP Maintenance ID: Alert-200
The VOIP phone system maintenance scheduled for Wednesday March 6, 2018 between 5:00 a.m. and 7:00 a.m. has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-28-2019_07.38 - Expired: 03/01/2019
Network Maintenance ID: Alert-199
The network maintenance scheduled for Thursday 2/28/2019 from 5:30 AM to 7:00 AM has been completed. All network services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or at serve@gcsu.edu.
Posted: 02-26-2019_09.04 - Expired: 02/28/2019
PeopleSoft Error ID: Alert-198
Users logging into Peoplesoft (Admin or Travel & Expanse) have been reporting getting a “Your Password will Expire in 1 Day Do you want to change your password.” Message.
Do not click on “Yes”, you cannot change your password on this system. Please Click “No” and the system will let you in.
We have reported the issue to the PeopleSoft Admins and they are working on a resolution.
Posted: 02-18-2019_16.00 - Expired: 02/21/2019
WWW.gcsu.edu - Issue - Restore Complete ID: Alert-197
This afternoon we moved gcsu.edu from http to https in an effort to maintain the security of our primary website. While this has been a project for a few weeks, our timetables shifted due to some corruption found within the file system and database. Because of this we have had to restore to a backup from 4am this morning.
What does this mean?
• If you have bookmarked either gcsu.edu or gcsu.edu/login you may need to update your bookmark or you may receive an error
• If you have embedded or linked content (images or files) you may need to update them to display correctly.
• If you made any changes from between 4am and 3:30 your changes may have been overwritten.
Please go through your content and ensure that everything is linking and working correctly. If you find any technical errors or issues please let University Communications (Ext. 4477) know as soon as possible.
Posted: 02-18-2019_13.54 - Expired: 02/19/2019
Hardware Failure ID: Alert-196
We had a network switch failure in Miller court that impacted Central Receiving, Mechanics shop, Miller court, and Physical Plant. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-14-2019_10.28 - Expired: 02/19/2019
Connect Android 8.0 to WIFI ID: Alert-195
The latest version of Android requires additional steps in order to connect to the wireless network. These are the steps you should use to connect:
Configuration instructions
1. Click "Settings" then select "Wireless & Networks" and "WiFi settings".
2. If WiFi is not enabled, please enable it.
3. Select "GC_Secure".
4. You may now be asked for a password to protect the credential storage on your device. This is a security setting for your device and not your WiFi password. Please enter a memorable password here to continue.
5. For "EAP method" select "PEAP".
6. For "Phase 2 authentication" select "MSCHAPV2".
7. If you are using the Nougat (7) OS and Later on your Android, set "CA Certificate" to "Use system certificates" and "Domain" to "gcsu.edu".
8. Enter your Identity as your username plus @gcsu.edu, e.g. "s10987654@gcsu.edu".
9. Some devices may have an "Anonymous identity" field. Leave this blank.
10. Enter your WiFi password.
11. Touch "Connect".
12. Your device should show "Obtaining IP address" then shortly after "Connected to GC_Secure".
13. IMPORTANT: Press "Cancel" to go back to the previous screen. Do NOT press "Forget" or you will need to enter all the configuration information again.
Your device should now connect automatically to the GC_Secure wireless network whenever it is in range.
Posted: 02-13-2019_08.08 - Expired: 02/14/2019
Network Maintenance ID: Alert-194
The switch software upgrade performed on Adams Hall, Bell Hall, and Napier Hall has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-12-2019_09.16 - Expired: 02/13/2019
Network Maintenance ID: Alert-193
The switch software upgrade performed on Foundation Hall, Parkhurst Hall, and Wells Hall has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-07-2019_16.57 - Expired: 02/09/2019
USG Scheduled Maintenance|2/8 @ 10 pm - 7 am ID: Alert-192
Systems Support Services (SSS) will be doing OS patching on Friday, February 8, 2019 at 10:00 p.m. until Saturday, February 9, 2019 at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m. This maintenance will affect access to Banner Managed Services, OneUSG Connect and PAWS. A full list of impacted systems is provided on the USG Services site and is available as a PDF on the General Information page.
Posted: 02-07-2019_08.25 - Expired: 02/08/2019
Network Maintenance ID: Alert-191
The switch software upgrade performed on West Campus Buildings 100 and 200 has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-06-2019_08.07 - Expired: 02/07/2019
Network Maintenance ID: Alert-190
The switch software upgrade performed on West Campus Building 500 and 600 has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-05-2019_08.03 - Expired: 02/06/2019
Network Maintenance ID: Alert-189
The switch software upgrade performed on West Campus Building 300 has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-04-2019_10.55 - Expired: 02/05/2019
Outlook Certificate Issue ID: Alert-188
UPDATE - The Outlook Client certificate issue should now be resolved. If you continue to receive errors, please contact SERVE.
We are currently experiencing a certificate issue when opening the Microsoft Outlook client. We are working to identify and resolve the issue.
Posted: 02-04-2019_08.17 - Expired: 02/05/2019
Jabber Certificate Error ID: Alert-187
The Cisco Jabber application was reporting a “Certificate not valid” error message this morning but this issues should be resolved now. You may need to logout and log back in to reset the error message. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-01-2019_06.15 - Expired: 02/04/2019
Network Maintenance - West Campus Bldg 400 ID: Alert-186
The switch software upgrade performed on West Campus Building 400 has been completed successfully. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 01-30-2019_08.24 - Expired: 01/31/2019
Problem accessing URLs within email - UPDATE ID: Alert-185
UPDATE - Per Microsoft, the issue with the links in email messages has been resolved. If you continue to experience issues, please contact SERVE.
We are currently experiencing an issue where users are receiving errors when attempting to click on links in email. The issue appears to be with Microsoft at large and is currently being investigated by their support team. Please continue to check Unify for updates.
Posted: 01-28-2019_09.08 - Expired: 01/29/2019
DegreeWorks access issue resolved ID: Alert-184
The DegreeWorks access issues have been resolved.
Posted: 01-28-2019_09.07 - Expired: 01/28/2019
DegreeWorks access issue resolved ID: Alert-183
The DegreeWorks access issues have been resolved.
Posted: 01-25-2019_13.03 - Expired: 01/26/2019
Degree Works access issue ID: Alert-182
We are currently experiencing issues with access to Degreeworks. We hope to have the issues resolved shortly.
Posted: 01-24-2019_15.30 - Expired: 1/25/2019
Banner Database Maintenance ID: Alert-181
The Banner database will be down for upgrades and patches starting at 7pm until 10pm or until the upgrades and patches have been completed. This includes Banner Self Service (PAWS) and Banner Admin Pages.
Posted: 01-16-2019_10.46 - Expired: 01/17/2019
Student WebEx Outage - UPDATE - RESTORED ID: Alert-180
UPDATE - Service for Student WebEx has been restored. All access to gcsustudent.webex.com has been fully restored. If you experience problems with the site, please contact Serve.
The student WebEx site(gcsustudent.webex.com) is down. We are working with our vendor and WebEx support to get the problem resolved. The outage does not affect the faculty and staff WebEx access(gcsu.webex.com). Every effort is being made to restore this service as soon as possible. Updates will be posted here.
Posted: 01-04-2019_06.33 - Expired: 01/08/2019
Herty Network Maintenance ID: Alert-179
The network maintenance scheduled for 1/4/2019 between 5:00AM and 6:00AM in Herty Hall has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 01-04-2019_18.10 - Expired: 01/08/2019
System Outage CANCELLED - 1/5/2019 ID: Alert-178
The scheduled maintenance for 1/5/2019 has been cancelled and will be postponed until a later date.
On January 5th, 2019, Facilities Operations will be performing maintenance on electrical equipment that provides power to our Lanier Server Room. This maintenance will necessitate power being disconnected from the Lanier Server Room for up to 8 hours. Multiple services that are expected to be impacted during this outage include, but are not limited to, Bobcat card services, ARMS, Virtual Apps, Xtender, and the Serve Helpdesk Ticketing System. Check Unify for updates or contact Serve at 478-445-7378.
Posted: 01-02-2019_08.41 - Expired: 01/02/2019
Georgia College - Winter Break Closure ID: Alert-177
Georgia College is closed beginning at 5 pm on December 21 and will reopen at 8 am on January 2.
Please remember that we can only respond to system emergencies while the university is closed. A system emergency is defined as an entire building being offline, internet access to the campus not working, Banner, Paws, Email, or the main website being down. For immediate assistance in the event of an emergency, please contact Public Safety at 478-445-4400.
Happy Holidays | Merry Christmas | Seasons Greetings
from Information Technology
Posted: 12-19-2018_14.53 - Expired: 12/22/2018
Theatre Fiber Work ID: Alert-176
Starting tomorrow 12/20/18 through to 12/21/18, contractors will be working on moving the Theatre fiber conduit pathways. The work will require the disconnections of the network fiber for the Theatre. During this time there will be outages to the data network and phone system for the Theatre. This work is to facilitate the new signage that will be at Hancock and Wilkinson.
Posted: 12-19-2018_10.25 - Expired: 12/31/2018
GeorgiaVIEW Downtime December 27-28th. ID: Alert-175
GeorgiaVIEW will have scheduled year-end maintenance December 27-28th. You will not have access to GeorgiaVIEW during these 2 days. Please plan accordingly.
Laura Mender, MBA
Systems Analyst
GEORGIA COLLEGE
Center for Teaching & Learning (CTL)
Library Room 375; CBX 034
Milledgeville, GA 31061
Phone: 478-445-5260
Posted: 12-17-2018_10.49 - Expired: 12/18/2018
Jabber Access from off campus ID: Alert-174
Jabber access from off campus has been restored. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 12-16-2018_12.09 - Expired: 12/18/2018
Network Maintenance ID: Alert-173
The maintenance performed on the VOIP phone system has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 12-07-2018_13.30 - Expired: 12/11/2018
End-of-course survey deadline|Dec 10 ID: Alert-172
Students-Please complete your end-of-course surveys before midnight on Monday, December 10. Your feedback is important to your faculty and to the university.
Faculty-Please remind your students to complete the end-of-course evaluations. If possible, please provide your students with time in class to complete the evaluations.
If you have questions or problems, please submit here..
Posted: 12-19-2018_11.00 - Expired: 12/28/2018
OneUSG Connect Blackout - Please Read ID: Alert-171
OneUSG Connect will be unavailable from December 20 beginning at 5 pm through December 27 at 7 am
No data may be entered (e.g. new hires, terminations, transfers, salary changes, etc.). This outage will impact web clocks and self-service.
OneUSG Connect has advised that "Manage My Benefits" will remain available during this outage.
During these timeframes, please contact the Office of Human Resources at 478-445-5596 or Payroll Services. You may also email questions to OneUSG Connect Team.
Posted: 12-10-2018_06.41 - Expired: 12/10/2018
Banner and PAWS NOW LIVE ID: Alert-170
UPDATE: Please use the New Tiles on the Unify landing Page.
We have successfully completed the migration of our Banner Student Information System to Banner 9. The system is now live and you can now access PAWS, the Student Account Center, and other resources through your Unify account.
If you have any difficulties logging in, please contact the SERVE Help Desk.
http://www.gcsu.edu/technology/helpdesk
We are scheduled to migrate our Banner Student Information System to a newer version, Banner 9, that will be managed by GeorgiaBest in Athens. This migration will begin at close of business on Wednesday, 11/28/18 and should conclude on Tuesday, 12/04/18. During this migration, you will only have query access to the Banner Student Information System, including PAWS. This means that you will only be able to view or display information and will not be able to make any changes or updates. Any updates made during the migration will not be converted and will not be available in the new Banner 9 environment. Please plan accordingly.
Services impacted during this migration period include:
- Registrar
- Registration, including add/drop, will be closed
- Waitlists will be suspended
- No schedule changes can be made
- No holds can be added or released
- Fall 2018 grading will be unavailable
- Financial Aid
- No adjustments can be made to your financial aid status or awards
- Business Office
- No payments can be submitted
- Human Resources
- Unable to create, terminate, or modify existing employee accounts
D2L will not be impacted and can continue to be used during the Banner outage.
We will send another reminder regarding the migration period before the migration begins.
If you have any questions regarding this announcement, please reach out to one of the contacts below.
Project Manager: Dennis Brown, dennis.brown@gcsu.edu, 478-445-5275
General: Kearstin Moreland, kearstin.moreland@gcsu.edu, 478-445-2601
Registrar: Kay Anderson, kay.anderson@gcsu.edu, 478-445-6286
Financial Aid: Shannon Simmons, Shannon.simmons@gcsu.edu, 478-445-5149
Business Office: Adam Fathi, adam.fathi@gcsu.edu, 478-445-8516
Posted: 11-08-2018_10.15 - Expired: 11/08/2018
PHISH/VIRUS: Notification - Review New Doc ID: Alert-169
A few people are getting email notices that appear to be OneDrive documents to be reviewed and approved. If you do not know the sender, please do not click on the documents. Also, if/when you receive these emails, please send them to Serve as well as the ISO (serve@gcsu.edu and iso@gcsu.edu). Thanks.
----------------------------------------------------------------
From: Tomas Rehak
Date: October 30, 2018 at 8:29:55 AM EDT
To: "updates@onedrive.ms"
Subject: Notification - Review New Doc
You have received a new document on OneDrive and it is said to be important
Your document is ready!
Posted: 11-08-2018_10.15 - Expired: 11/08/2018
SPOOF EMAILS being circulated: Follow Up ID: Alert-168
For the last few weeks hackers have been circulating emails that spoof (imitate) someone on campus. Most often the person being imitated is a department lead. Most (not all) are coming in as "Firstname Lastname
These emails are fraudulent. Please do not respond to them. Most come in with a subject line similar to "Follow Up" and the content of the email is something as simple as "Are you available?". The hacker is working towards credit card theft/fraud.
Posted: 10-10-2018_09.45 - Expired: 10/12/2018
Campus Closure - October 10 & 11 ID: Alert-167
UPDATE: Wednesday, Oct. 10 9:35 am
Due to anticipated weather conditions from Hurricane Michael, Georgia College will remain closed Thursday, Oct. 11. Essential employees should stay posted for when they should report on Thursday. Contact your supervisor if clarification is needed.
For our students in residence halls, weekend dining hours (brunch 11 a.m. to 2 p.m. and dinner 5 to 7 p.m.) are in affect. Campus transportation will not run, unless otherwise noted. Check Front Page for official information from Georgia College.
Again, we encourage students, faculty and staff to tune into local TV and radio stations for updates in your area. We want to stress the importance of personal preparedness. Remember, whether you live on or off campus, now is the time to prepare and ensure your safety for the coming days. Please visit
Ready Georgia for additional information and resources for preparing yourself and your family.
Posted: 10-12-2018_09.51 - Expired: 10/12/2018
University Housing Residents - Please Read ID: Alert-166
UPDATE: Tuesday, Oct. 9 at 2:26 p.m.
As part of our emergency preparedness plans for Hurricane Michael, University Housing is asking that all residents complete this
form to share their plans for the rest of the week. This information may be needed by staff to help communicate with students remaining on campus in the coming days. Thank you for your participation.
Posted: 10-15-2018_08.55 - Expired: 10/15/2018
Students: Fall Break Extended until Monday ID: Alert-165
Georgia College is extending Fall Break until Monday morning for the main campus and all satellite operations. Consequently, all classes and student activities will be suspended until Monday, Oct. 15, 2018.
Posted: 09-20-2018_09.38 - Expired: 09/23/2018
Turnitin Service Alert ID: Alert-164
Turnitin, our plagiarism software, will be unavailable September 22 from 11:00 am - 7:30 pm for proactive emergency maintenance. Students will be unable to submit and faculty will be unable to grade assignments that use Turnitin during this maintenance window, so please schedule assignment submissions outside of this window. This includes assignments in GeorgiaVIEW that use Turnitin for plagiarism checks.
Posted: 09-13-2018_07.43 - Expired: 09/20/2018
PHISHING/FRAUD EMAILS ID: Alert-163
We've experienced many fraudulent emails being circulated. Some are after your credentials (aka. phishing), while others seem to be after money or pre-paid debit/credit cards. Please be on the lookout for emails posing to be someone on campus (by name) but aren't using an official GCSU email address. For example:
From: Steve M. Dorman [mailto: ecowastenderghrp@gmail.com]
or
From: Mark Gainous [mailto: iluvbballhoops@gmail.com]
or
From: Hance Patrick [mailto: infosecrus1234@gmail.com]
These are all fraudsters posing as legitimate campus people. These accounts (their @gcsu.edu email accounts) have not been hacked or compromised whatsoever. Fraudsters are using known/published names and have set up fake email accounts to pose as legitimate campus people.
Posted: 09-05-2018_07.06 - Expired: 09/07/2018
Network Maintenance ID: Alert-162
The network maintenance on the Wireless authentication system scheduled for Wednesday September 5, 2018 between 5:00 a.m. and 7:00 a.m. has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 08-14-2018_13.41 - Expired: 08/17/2018
PHISHING ALERT: Blackboard Notice ID: Alert-161
Latest phishing email being circulated:
From: ADMIN,Blackboard <13214147@student.uts.edu.au>
Sent: Wednesday, August 15, 2018 02:36
Subject: New Policy Update:- Blackboard Notice
Dear
You have 4 incoming messages on your your.name@gcsu.edu returned to blackboard ADMIN server due to you have not update your blackboard account, today the blackboard ADMIN hereby to shutdown your account.
Unlocked your messages
Failure to comply will lead to final termination of email with us.
Sincerely,
Copyright © 2018. Blackboard Inc.
Posted: 08-13-2018_14.41 - Expired: 08/13/2018
Information Technology Notice for August 13 ID: Alert-160
Information Technology offices will be closed from 10:30 am to 12:30 pm to allow the staff to attend the Celebration of Life Service for Craig Henry. We appreciate your patience and understanding.
Posted: 07-26-2018_11.10 - Expired: 07/31/2018
Malicious Email Alert ID: Alert-159
USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “***IMPORTANT UPDATE*** PLEASE READ- University System of Georgia 2018/19 Employees strategic plan for the year from Dr. Steve Wrigley” and may appear to be from someone you know. The body of the message contains the following text:
Dear University System of Georgia employees,
I am sharing for your thoughts and review the appended update concerning University System of Georgia. These are explained in details which all employee are expected to read, understand and digest so as to share opinions among each other in other to improve.
Grateful to you for your endless help of Enhancing our Organization
Employees must access shared Survey link
CLICK HERE TO VIEW UPDATE
Sincerely,
Dr. Steve Wrigley
Chancellor
University System of Georgia
These email messages are NOT legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.
If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Posted: 07-20-2018_10.19 - Expired: 07/21/2018
OneUSG Connect Issue 7-20-2018 Resolved ID: Alert-158
Issue Resolved -- Currently OneUSG Connect is experiencing an issue. USG has been notified.
Posted: 07-21-2018_00.47 - Expired: 07/24/2018
GeorgiaVIEW Login Change 7/21/2018 Complete ID: Alert-157
Students/Faculty/Staff: As an ongoing effort to enhanced security for GeorgiaVIEW, a new GC login screen will now appear. Please enter your Unify credentials. As part of this transition, when clicking the GeorgiaVIEW Icon in Unify, you will be presented with the same new login screen. Enter your Unify credentials. Looking ahead, access through Unify will become the preferred method with the extra log in step no longer necessary.
Posted: 07-06-2018_08.45 - Expired: 07/11/2018
VOIP SIP Testing ID: Alert-156
We will be testing our backup VOIP Gateway on 7-9-2018 beginning at 6:30 AM to ensure inbound and outbound calling will continue to function in a failure situation. We do not anticipate any service disruption during this time. If you are experiencing any issues please contact the Serve HelpDesk at 478-445-7378 or Serve@gcsu.edu. Please check back for updates.
Posted: 07-01-2018_14.29 - Expired: 07/03/2018
Bobcat Card System Upgrade - Update ID: Alert-155
UPDATE - The Bobcat Card System upgrade has been completed. If you experience any issues with Pay-for-Print, please contact Serve @ 478-445-7378. For all other Bobcat Card related issues, please contact the Bobcat Card Office @ 478-445-2273.
An upgrade to the Bobcat Card System is scheduled for Saturday, June 30th and Sunday, July 1st. The upgrade will begin Saturday at 10:00 AM and will impact Bobcat Card terminals both on and off campus. Some Bobcat Card related services such as Pay-for-Print will also be impacted during this time. The upgrade is scheduled to be completed by Sunday evening, at which point terminals should become operational and services restored.
Posted: 06-29-2018_10.17 - Expired: 06/30/2018
Planned Banner/PAWS/Xtender outage: USG EOY ID: Alert-154
Planned Banner outage for USG year-end processing
There will be a planned Banner System outage Friday June 29, 2018, at 3 p.m. This outage is a USG mandatory year-end Banner Database table freeze so they can pull information from our system. The processing should be completed by 5:30 p.m. This planned outage will affect PAWS and Banner Forms.
Please note, this outage will affect BDMS (Xtender) as well.
Posted: 06-29-2018_10.38 - Expired: 06/30/2018
UPDATE PAWS and Degreeworks - Issue 6-29-2018 ID: Alert-153
UPDATE - Access restored.
We are currently experiencing issues with PAWS and Degreeworks. We hope to have the issues resolved shortly.
Posted: 06-28-2018_12.03 - Expired: 06/29/2018
Lynda Access Restored – Login updated ID: Alert-152
We are pleased to share the issues with lynda.com have been resolved. Information Technology would like to provide an update on the Lynda.com outage experienced on Wednesday and part of Thursday morning. Lynda made some configuration changes on Tuesday evening/ early Wednesday which impacted our access. In working with Lynda, we determined the changes required adjustments in our campus settings. As a result of the changes, users will log in two times: one to access Unify and after selecting the Lynda link. The second login screen is the same authentication screen displayed when accessing other GC Resources. Lynda was not aware this change would impact our campus access and regrets the inconvenience this created for our users.
Previous Message:
Georgia College is currently unable to access lynda.com. We are working with the company to resolve this issue. Updates will be shared as soon as information is available.
Posted: 06-27-2018_11.14 - Expired: 06/30/2018
Attention Bobcats: Handshake Email ID: Alert-151
This week, GC students will receive an invite this week to activate their account in Handshake - a new career platform that will replace Career Connection. Please know that the email you will receive is not spam. Handshake is used by over 500 institutions in the country and is the industry leader in connecting students to employers for job and internship opportunities. Through this new platform, GC is already connected to all of the Fortune 500 companies as well as many of other non-profit, local and regional employers. Check your Bobcats email on Wednesday, June 27 for your invite to join!
Mary Roberts, Director
Career Center
Posted: 06-26-2018_08.04 - Expired: 06/27/2018
Network Maintenance ID: Alert-150
Our Internet service provider, PeachNet, will be performing minor maintenance on their router tonight, Tuesday 6/26/2018, starting at 11:00 pm. This maintenance will only take a few minutes. During that time, there will be brief interruptions to Internet traffic. If you have any questions or experience issues after this maintenance is performed, please contact the Serve Help Desk at 478-445-7378 or serve@gcsu.edu.
Posted: 06-25-2018_09.53 - Expired: 06/28/2018
Subject: Your mailbox fname.lname@gcsu.edu ID: Alert-149
Email circulating that is either a phish or a virus. It appears to come from gcsu.edu
-------------------------------------------------------
From: gcsu.edu
Sent: Sunday, June 24, 2018 5:36 PM
To: Your Name
Subject: Your mailbox yourfirst.yourlast@gcsu.edu
The following messages, addressed to you (yourfirst.yourlast@gcsu.edu), are currently on hold within your Quarantine Service Center awaiting your further action.
Continue below in order to view your important contact messages
Posted: 06-20-2018_06.26 - Expired: 06/21/2018
Network Maintenance ID: Alert-148
The network maintenance on the VOIP phone system scheduled for Wednesday June 20, 2018 has been completed successfully. All phone services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 06-20-2018_07.40 - Expired: 06/21/2018
Wireless Outage ID: Alert-147
The wireless network reboot has been completed successfully. If you experience any issues, please contact Serve.
Posted: 06-17-2018_11.15 - Expired: 06/18/2018
Wireless Services Restored ID: Alert-146
The wireless network services has been restored now. If you continue to encounter issues, please contact the Serve Help Desk at 478-445-7378 to report the issue.
Posted: 06-16-2018_23.15 - Expired: 06/18/2018
Campus Network Outage ID: Alert-145
One of the main network and server rooms on campus lost power as a device that works with the room generator had a problem transferring power back to utility power after a power outage. The power outage for the room lasted for about 1 1/2 hours. As of 11:00 pm most services are back on-line. If you encounter issues, please contact the Serve Help Desk at 478-445-7378 to report the issue.
Posted: 06-15-2018_16.53 - Expired: 06/20/2018
Phishing email: Wendell Staton or Ken Rollins ID: Alert-144
There are two emails being circulate around campus. One appears to be from Wendell Staton with a OneDrive attachment. The other appears to be from Kenneth Rollins with a URL in the email.
Know that neither Wendell nor Kenneth sent these emails. A hacker is spoofing their email accounts.
Please DO NOT click on the URL or open the attachment. The site has a fake O365 login page where they're trying to steal your user name and password.
Posted: 06-14-2018_06.25 - Expired: 06/15/2018
Network Maintenance ID: Alert-143
The network maintenance scheduled for Thursday, 6/14/2018, from 5:30 a.m. until 6:00 a.m. has been completed successfully. If you are experiencing any issues please contact the Serve HelpDesk at 478-445-7378 or Serve@gcsu.edu.
Posted: 06-12-2018_08.02 - Expired: 06/13/2018
Update: WebEx Issue Resolved ID: Alert-142
WebEx access has been restored. Angie is working to ensure all active accounts are functioning properly. If you have issues, please contact the Serve Help Desk.
Cisco, along with IT, regrets the inconvenience this service disruption caused our campus.
Previous message 2:
Cisco is working to resolve the issue affecting our access to WebEx. Cisco is providing GC a temporary workaround until this is resolved. If you have a WebEx meeting scheduled for Tuesday, please let Angie Moxley know.
Previous message 1:
We are currently experiencing issues with WebEx. Members of IT are working with our vendor to resolve the issue. We regret the inconvenience.
Posted: 06-05-2018_07.04 - Expired: 06/06/2018
Network Maintenance ID: Alert-141
The Voice-Mail system maintenance scheduled for June 5, 2018 has been completed successfully. All services should be fully functional. Please report any issues to Serve at 478-445-7378 or Serve@gcsu.edu.
Posted: 03-29-2018_13.45 - Expired: 03/30/2018
Campus Web Server Emergency Maint. - Complete ID: Alert-140
A highly Critical Drupal vulnerability was acknowledged yesterday. The main campus web server will be patched at 1:30 PM today. No interruption of service is expected.
UPDATE - Maintenance has been successfully completed.
Posted: 03-29-2018_12.06 - Expired: 03/30/2018
Emergency Maintenance for Unify - Complete ID: Alert-139
A highly Critical Drupal vulnerability was acknowledged yesterday. Unify will be patched at NOON today. No interruption of service is expected.
UPDATE - Maintenance has been successfully completed.
Posted: 04-18-2018_06.09 - Expired: 04/19/2018
OneUSG Live with DUO Today ID: Alert-138
DUO is required to access OneUSG Connect.
How to enroll in DUO in five steps:
1) Decide the best access for YOU. If you want to use the mobile app, get it set up first. If not, decide what phone numbers you want to use. Where do you use OneUSG Connect? Is most of your access from work and home? Set it up for both numbers. Do you ever have to enter time or approve time while you are on vacation? You may want to have your mobile device set up to ensure access away from campus. You can set up your mobile device as a call only if you don’t want another app on your device.
2) The Google Chrome browser works best.
3) Login into Unify and select the DUO Enroll. You will use your Unify credentials to login.
4) Make your first selection (additional devices will be in step 5) and follow the steps in DUO. You are enrolled.
5) Use the DUO Self-Service tile to set up additional devices. Don’t have time or know what else to set up now? No problem, you can set it up later. The DUO Self-Service tile is on Unify .
If you need help with the instructions, see the training documents created by Human Resource or contact the Serve Help Desk o 478-445-7378.
Posted: 03-28-2018_06.31 - Expired: 03/29/2018
Network Maintenance ID: Alert-137
The network maintenance on the VOIP Phone system scheduled for Wednesday March 27, 2018 between 5:30 a.m. and 7:00 a.m. has been completed successfully. Please accept the new certificate in order to connect to Jabber if required to do so. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 03-26-2018_11.42 - Expired: 03/29/2018
Atlanta Cyber Attack Serves as a Reminder ID: Alert-136
Please remember to be careful with email attachments. An ounce of prevention prevents the loss of data.
News reports emerged over the weekend from Atlanta concerning a ransomware attack that is seriously impacted the city’s ability to offer services. Even the police department has returned to using paper reports and the courts cannot access case records impacting legal proceedings. The same type of attack has happened to Charlotte, NC as well as other cities and counties.
These attacks start with a simple email with an attachment which encrypts all of the user files on local and network drives. The only absolute resolution is to restore all files from a backup.
Protect yourself by never clicking on an email attachment that you were not expecting, is out of the ordinary or is from someone you don’t know. The most successful (damaging) of these emails arrive purporting to be a resume, or an invoice, or a fax/copy from a copier etc.. Virus protection software installed on all university-owned machines is the primary line of defense against such attacks. If you are prompted that the attachment wants to run a program, just say no! This protection is only effective if it is kept up-to-date, but virus protection software alone is not enough to prevent the attacks. If in doubt, don’t click.
If you know the sender, call them to verify that the content is legitimate. Otherwise, if there is doubt, send it to Serve. Don’t click on the URL and don’t open the attachment. To avert a worst case scenario of losing all your files, contact Serve for ways to use your OneDrive to back up your document files. It may not be a seamless process as we prefer, but all users have a OneDrive account with storage.
If we can be of service, don’t hesitate to reach out to us as we don’t want you negatively impacted by this type of event. Contact Serve at 7378 or email Serve
Posted: 03-22-2018_07.14 - Expired: 03/23/2018
Network Maintenance ID: Alert-135
The network maintenance scheduled for March 22,2018 has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 03-13-2018_13.33 - Expired: 03/17/2018
Student Technology Survey - March 16 Deadline ID: Alert-134
If you haven't already completed the ECAR Student Technology Survey, please take the time to complete the survey by March 16. The survey allows students to provide their opinion of technology on our campus providing valuable information and input to guide current and future technology at GC. To complete the survey use the ECAR Survey 2018 tile on Unify Unify.
Posted: 03-09-2018_08.58 - Expired: 03/15/2018
Get Ready for Registration ID: Alert-133
Check your Unify credentials to make sure you can login to access PAWS. If you need help, please contact theServe Help Desk or 478-445-7378.
Posted: 03-05-2018_16.04 - Expired: 03/09/2018
PHISH ALERT: Message Delivery: You have ... ID: Alert-132
PHISH WARNING: Being delivered around campus at this time. The subject line is: Message Delivery: You have 23 Unprocessed/Pending Messages to be Delivered. The URL presents a screen that appears to be an O365 login screen. Please know that this is a criminal trying to steal your campus (and personal) information. If you do click on the URL, please notify Serve and change your password using Unify ASAP.
As always, if you receive this you may delete it. IT is in the process of blocking the URL on campus. The email appears as follows:
You Have 23 Undelivered/Pending Messages
Hi your.name@gcsu.edu
Outlook Mail Service Server On 5th of March 2018 UTC Detected
About (23) clustered messages Undelivered/Pending to your MailBox, They are awaiting your aproval to be delivered.
Below are list of approved actions to be taken as to restor messages back to your mailbox:
*View/AuthorizeDelivery for pending mails From "Outlook Cloud Sever"
*ReportError To Office Helpdesk Microsoft Administrators at "Outlook IT Help Desk"
Further messages might be prevented if any of the above actions are not performed.
Posted: 03-01-2018_09.41 - Expired: 03/05/2018
Wireless Certificate Issue ID: Alert-131
We are aware of the fact that some users are required to accept the new certificate each time they connect to the wireless network. We are working on this issue and will post an update when this issue is resolved. Please check back for updates.
Posted: 03-28-2018_14.04 - Expired: 04/05/2018
DUO+OneUSG Connect - April 18th. Enroll Now! ID: Alert-130
Enroll now to be ready when DUO Multi-Factor Authentication (MFA) is added to the login process for OneUSG Connect on April 18, 2018. DUO will be required for all GC employees: faculty, staff, and students. Most users can enroll in FIVE minutes or less. You can do this on your workstation in your office or at home.
To get started, grab your device and download DUO’s mobile app. Don’t have a smart device? DUO will call your mobile or office phone.
Want more information or instructions? Human Resources has created a full site of information for employees. Access is available on the HR Training site .
DUO provides several videos:
DUO Security
DUO Get Started
Need one-on-one assistance? The Serve Help Desk will be glad to assist. Contact them via email or phone: 478-445-7378.
DUO will be mandatory in mid-April . Enroll now to ensure you continue to have access to your timecard so you get paid.
Posted: 02-27-2018_07.01 - Expired: 02/28/2018
Network Maintenance - Completed ID: Alert-129
The network maintenance performed by IT this morning, Tuesday 2/27/2018, has been completed. If you experience any issues, please contact the Serve HelpDesk at 445-7378.
Posted: 02-24-2018_02.45 - Expired: 02/25/2018
Network Maint: Completed ID: Alert-128
IT has completed the network repair work and everything has tested successfully.
If you experience any issues after this maintenance, please contact the Serve Help Desk or call 478-445-7378.
Posted: 02-23-2018_08.15 - Expired: 02/24/2018
Jabber Status Information Unavailable ID: Alert-127
Jabber status information is currently not functioning properly. All logged in users appear as being away and you are not able to modify your status. We are working to resolve this issue. Please check back for updates.
Posted: 02-23-2018_09.16 - Expired: 02/26/2018
PHISH: Multiple Alerts Combined ID: Alert-126
There are multiple issues this week. They have been combined into one alert.
[ACTION REQUIRED] GCSU Revised and Updated Business Integrity, Policy and Procedures For All Employees.
Emails are being circulated to many colleges and universities that purport to be from their campus president. They come in using campus branded letterhead and look and feel authentic. The subject line is: [ACTION REQUIRED] GCSU Revised and Updated Business Integrity, Policy and Procedures For All Employees. The emails are well written and do not have the typos and poor English that you normally see in these types of messages.
Like always, please do not click on URL's provided in emails that you are not expecting. They are trying to steal your GC credentials.
PHISH: *E-sign Now*!! Electronic Signature
Warning: There are emails being circulated that appear to come from DocuSign (esign-notice@docusign.com) that are not actually from DocuSign.
This is definitely a phish intended to have people provide their GC credentials. Please do not click on the URL.
If you have clicked on the URL and provided your information, your GC credentials are compromised. You need to change your GC password through Unify (unify.gcsu.edu) immediately and then contact the Serve Help Desk ASAP (x7378, or serve@gcsu.edu).
Never click on hidden URL’s, especially those in emails that you weren’t expecting to receive. At GCSU our use of DocuSign will be branded with GCSU images and will say it’s from “GC Signature” and it will also provide information about the document being provided. You’ll notice that this email was not branded by GC whatsoever and provides no information regarding the document or who to call with questions.
The contents of the email were as follows:
This Message is intended for your.email@gcsu.edu
You have received this email due to a request for your electronic signature via DocuSign ( Agreement.PDF ),
Please Follow The Link Below.
View/Sign Document
NB Important Documents such as these are removed from our system within 12hours of Delivery.
Thank you!
The DocuSign Team
SCAM ALERT - Personal Assistant Position – Multiple Messages Different Senders
SCAM EMAIL ALERT: Many on campus have received an email with the subject line of "Personal Assistant Position". It's definitely a scam of some type, originating out of South Africa. Do not reply to the email.
--------------------------------------------------------------------
From: Ye Tian [mailto:Ye.Tian@uga.edu]
Sent: Wednesday, February 21, 2018 1:07 PM
To: Ye Tian
Subject: Personal Assistant Position
My boss needs someone to run errands for her on a part time basis. The weekly salary is $400, if you are interested send an email to elleng843@gmail.com Ye Tian.
From: S MICHAEL Jewell
Sent: Sunday, February 18, 2018 5:49 PM
To: S MICHAEL Jewell
Subject: Personal Assistant Position
Your next hire is here
Our client, a leader in the investment world has an exciting vacancy available for a high attention to detail individual. You will be working on a part-time basis to earn $400.00 weekly. She is looking for a PA to handle her very busy schedule. To learn more about your duties and how to apply for this position I advise you to be the first candidate to send an email to elleng843@gmail.com
Best of luck,
Steven Michael.
Posted: 02-23-2018_09.17 - Expired: 02/23/2018
PHISH: *E-sign Now*!! Electronic Signature ID: Alert-125
PHISH NOTICE: Subject line: *E-sign Now*!! Electronic Signature Needed
Warning: There are emails being circulated that appear to come from DocuSign (esign-notice@docusign.com) that are not actually from DocuSign.
This is definitely a phish intended to have people provide their GC credentials. Please do not click on the URL.
If you have clicked on the URL and provided your information, your GC credentials are compromised. You need to change your GC password through Unify (unify.gcsu.edu) immediately, and then contact the Serve Help Desk ASAP (x7378, or serve@gcsu.edu).
Never click on hidden URL’s, especially those in emails that you weren’t expecting to receive. At GCSU our use of DocuSign will be branded with GCSU images and will say it’s from “GC Signature” and it will also provide information about the document being provided. You’ll notice that this email was not branded by GC whatsoever and provides no information regarding the document or who to call with questions.
The contents of the email were as follows:
This Message is intended for your.email@gcsu.edu
You have received this email due to a request for your electronic signature via DocuSign ( Agreement.PDF ),
Please Follow The Link Below.
View/Sign Document
NB Important Documents such as these are removed from our system within 12hours of Delivery.
Thank you!
The DocuSign Team
Posted: 02-22-2018_06.54 - Expired: 02/23/2018
*Completed* Network Maintanance for Housing ID: Alert-124
The change has been successfully made to the residental network. If you experience any issues please contact the Serve HelpDesk at 478-445-7378.
Posted: 02-23-2018_09.17 - Expired: 02/23/2018
SCAM ALERT - Personal Assistant Position ID: Alert-123
SCAM EMAIL ALERT: Many on campus have received an email with the subject line of "Personal Assistant Position". It's definitely a scam of some type, originating out of South Africa. Do not reply to the email.
--------------------------------------------------------------------
From: Ye Tian [mailto:Ye.Tian@uga.edu]
Sent: Wednesday, February 21, 2018 1:07 PM
To: Ye Tian
Subject: Personal Assistant Position
My boss needs someone to run errands for her on a part time basis. The weekly salary is $400, if you are interested send an email to elleng843@gmail.com Ye Tian.
From: S MICHAEL Jewell
Sent: Sunday, February 18, 2018 5:49 PM
To: S MICHAEL Jewell
Subject: Personal Assistant Position
Your next hire is here
Our client, a leader in the investment world has an exciting vacancy available for a high attention to detail individual. You will be working on a part-time basis to earn $400.00 weekly. She is looking for a PA to handle her very busy schedule. To learn more about your duties and how to apply for this position I advise you to be the first candidate to send an email to elleng843@gmail.com
Best of luck,
Steven Michael.
Posted: 02-20-2018_13.26 - Expired: 02/21/2018
Serve Help Desk - Resolved ID: Alert-122
The services are resolved.
The Serve Help Desk is impacted by the library switch failure. Services are being restored and should be available around 11.
Posted: 02-20-2018_10.27 - Expired: 02/21/2018
Network Issues - Resolved ID: Alert-121
The network switch in the Library Machine Room failed. The switch has been taken offline and network traffic has been routed through the Lanier Machine Room. We regret the inconvenience.
Posted: 02-21-2018_06.14 - Expired: 02/23/2018
Network Maintenance Complete ID: Alert-120
A new security certificate has been installed on the wireless authentication system. Please accept the new certificate if required to do so in order to connect to the wireless network. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-15-2018_06.27 - Expired: 02/16/2018
Network Maintenance ID: Alert-119
The router maintenance scheduled for February 15 has been completed successfully. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 02-13-2018_15.25 - Expired: 02/13/2018
Student Open Training Session 2/13 at 1 ID: Alert-118
Charmane Manns will be hosting an open training session in the Innovation Station Demo Room located in Russell Library from 1 - 2:30 on February 13. Drop by to learn how to use Student WebEx, Technology Enhanced Classrooms (TEC) or Paw Printing.
Posted: 02-13-2018_07.35 - Expired: 02/14/2018
Network Maintenance ID: Alert-117
We encountered an issue installing the new Certificate on the Wireless Authentication system this morning. We will have to rescheduled the Certificate installation for a later date. All services should be restored now. Please report any issues to Serve at 478-445-7378 or serve@gcsu.edu.
Posted: 02-12-2018_08.11 - Expired: 02/13/2018
Network Issue - Resolved ID: Alert-116
Saturday 2/10/2018 starting at about 4:00 pm the main campus experienced a network problem. The main campus router had an issue that required it to be rebooted. Once the router was back up, several other services had to be restarted. By 7:45 pm the main campus network appears to be stable and all testing has returned positive results. If you experience any issues over the weekend, please contact Public Safety and let them know (478-445-4400). If you are experiencing any issues Monday morning, please contact the Serve HelpDesk at 478-445-7378
Posted: 02-06-2018_06.23 - Expired: 02/07/2018
Network Maintenance ID: Alert-115
The network maintenance scheduled for February 6 from 6 a.m. to 7 a.m. has been completed successfully. All services should be restored now. Please report any issues to Serve at 478-445-7378 or serve@gcsu.edu.
Posted: 02-01-2018_07.16 - Expired: 02/12/2018
PHISH: Important Update ID: Alert-114
There is a phish being circulated with a subject line of "Important Update" that appears to be from Stephen Brown. If you see this email, please just delete it.
If you clicked on the URL and provided your login credentials, please immediately go into Unify and change your password using the MyPassword tab, and then call Serve to report it. The contents of the email is below:
_____________________________________________________
Review the document for your perusal.
Click here to view information
Thanks,
Stephen Brown.
Posted: 01-31-2018_16.56 - Expired: 02/07/2018
WebEX Recording/VIewing Instructions ID: Alert-113
Many faculty members are using WebEx to assist with instruction during the flu outbreak. Two documents have been added to:
Technology Resources and Demonstrations
Recording a WebEx meeting and Viewing a WebEx meeting
Posted: 01-31-2018_06.44 - Expired: 02/01/2018
Network Maintenance ID: Alert-112
The network maintenance on the Wireless authentication system scheduled for Wednesday January 31, 2018 between 6:00 a.m. and 7:00 a.m. has been completed successfully. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 01-26-2018_14.09 - Expired: 01/31/2018
PHISH Warning - Employee Service 2018 ID: Alert-111
Malicious Email Alert: Subject Line "Employee Service 2018"
Incident Report for USG Services
USG Cybersecurity has been made aware of spam being delivered to @usg.edu addresses. These messages may have a Subject line of: "Employee Service 2018". The email is attempting to get users to enter their credentials into a fake PeopleSoft website.
Be advised that these are illegitimate, malicious messages which could possibly be used to compromise your personal information. If you see similar suspicious messages in your inbox, be advised to not click on any embedded links or enter your credentials and delete them from your inbox.
Posted: 01-25-2018_09.07 - Expired: 01/30/2018
PHISH Warning - Important Health Info ID: Alert-110
Please note, below is another phishing email that is circulating beginning last evening. The link takes you to a spoof of the email login page. This is the same approach that caused the misdirection of paycheck auto-deposits. If you accidentally clicked and entered your login information, change your password immediately and contact Serve at 7378 so we can mediate any potential misuse of your credentials.
PHISH
From: Emily Saunders
Sent: Wednesday, January 24, 2018 9:57 PM
To: Emily Saunders
Subject: Important Health Information
Please view the document below for your perusal.
Click here to view important health document. (Includes link)
Regards,
Emily Saunders.
Posted: 01-20-2018_20.39 - Expired: 01/22/2018
PAWS Service Issue resolved ID: Alert-109
The campus experienced an issue with the availability of PAWS today. Our staff took the servers down for critical unscheduled maintenance. The issue was resolved around 7:20 pm today January 20, 2018.
We apologize for the disruption of services and will strive to enhance our systems and minimize outages.
Posted: 01-20-2018_13.02 - Expired: 01/21/2018
PAWS Maintentance ID: Alert-108
At this time IT is doing unscheduled maintenance on the PAWS student information system. While we are working hard to keep services up while maintenance is performed, we are expecting that there will be intermittent outages as services are reset. At this time we expect the maintenance to last for the duration of the day.
Posted: 01-17-2018_15.53 - Expired: 01/19/2018
Update: Campus Closed Jan. 17 & 18 ID: Alert-107
In reference to guidance issued from the Governor’s Office earlier today regarding a state of emergency due to ongoing winter weather conditions, Georgia College will remain closed on Thursday, Jan. 18. All classes will be cancelled – including online classes and satellite operations. Normal operations are expected to resume on Friday, Jan. 19.
Previous message:
Out of an abundance of caution and due to the expectation of winter weather across much of the state, Georgia College will be closed on Wednesday, Jan. 17 and all classes will be cancelled – including online classes and satellite operations. Normal operations will resume on Thursday, January 18.
Please monitor Frontpage.gcsu.edu for any updates to this emerging situation.
Posted: 01-16-2018_15.03 - Expired: 01/23/2018
From USG regarding W-2's ID: Alert-106
Good afternoon,
All 2017 W-2’s have been finalized, and as part of the transition to OneUSG Connect, ALL Cohort 1 W-2s will be available in Employee Self Service (ESS) on Monday, Jan. 22, 2018. A follow up communication will be distributed once those are ready in ESS.
In addition, some Cohort 1 employees may have received an email from adpfeedback@adp.com early Monday morning, Jan. 15, 2018, indicating that their 2017 W-2 is available on the ADP Portal. A copy of this email is included at the bottom of this email.
Those who received this email are Cohort 1 employees that were hired prior to July 1, 2017 and who opted for electronic W-2’s in ADP prior to conversion to OneUSG. This email is not fraudulent but was unexpectedly sent by ADP as we are directing employees to use OneUSG Connect to access W-2 information. We have learned that these employees have the option to retrieve their 2017 W-2 via the ADP Portal. If employees received the email but cannot access ADP Portal, they can reset their passwords by selecting the “Forgot password” link when logging on to the ADP Portal or they can contact the OneUSG Connect Support team for assistance.
If you have questions, please contact OneUSG Connect Support by email at sscsupport@ssc.usg.edu or toll free at 877-251-2644.
Thank you,
________________________________________
University System of Georgia Shared Services Center
1005 George J. Lyons Pkwy
Sandersville, GA 31082
Posted: 01-16-2018_10.19 - Expired: 01/17/2018
VOIP Phone Issue ID: Alert-105
This last weekend, we had an equipment failure that affected several services on the Campus and Residential networks. We are seeing this morning an issue with some phones. The phones are having to be reset to get them to function correctly. If you have a phone that is showing only the background image and gives no dial tone, it will need to be reset. Please contact Serve and we will get someone out to clear the problem.
Posted: 01-16-2018_11.41 - Expired: 01/17/2018
PAWS Service Issue - RESOLVED ID: Alert-104
The issue with PAWS authentication through Unify has been resolved. We regret the inconvenience. Please notify Serve if you continue to experience an issue.
***TEST -- ONLY A TEST ***
Posted: 01-16-2018_08.12 - Expired: 01/16/2018
PAWS Issue ID: Alert-103
An interruption of service for PAWS has occurred. Enterprise Applications are working to restore services.
***TEST -- ONLY A TEST ***
Posted: 01-15-2018_02.17 - Expired: 01/16/2018
Campus Wide Network Issues ID: Alert-102
Network Services experienced a campus-wide network issue on Sunday (1/14/18) at 2:00 pm. The problem affected the wired and wireless network for both Campus and Housing. We believe we have rectified the issue and have verified all housing locations and several buildings on campus. If you are experiencing issues that you believe are connected to this outage, please contact Serve at 478-445-7378.
Posted: 01-16-2018_06.12 - Expired: 01/16/2018
Interruption of Services ID: Alert-101
An unidentified interruption of some services has occurred this weekend. Network Administration and System Administration are working to restore services.
Posted: 01-12-2018_16.56 - Expired: 01/16/2018
Georgia College is closed on January 15, 2018 ID: Alert-100
Georgia College is closed on January 15 in observance of the Martin Luther King Holiday.
Posted: 01-12-2018_10.30 - Expired: 01/16/2018
PHISH: Message Delivery to Inbox Failed: ID: Alert-99
Another of the many phish emails being circulated. This one appears to come in from the "Mail Delivery System". Please know that these are not generated by our systems. This is definitely a phish of some kind.
____________________________________________________________
From: Mail Delivery System [mailto:no-reply@delivery-postmaster.com]
Sent: Friday, January 12, 2018 7:33 AM
To: Your Name
Subject: Message Delivery to Inbox Failed: You Have 25 Undelivered Messages
Hi your.name@gcsu.edu ,
Office mail Exchange server discovered series of about??(25) undelivered/Pending mails on the 11th of January 2018, which currently are awaiting Your aproval to be delivered.
Please Note that this??may cause alter mailbox delivery functions if not resolved, kindly follow instructons below to resolve.
*??Move pending messages??from Server to Inbox
*??Review??pending message??with Outlook Cloud server
Further messages might not be delivered if any??of??the above actions are not performed.
Posted: 01-12-2018_07.38 - Expired: 01/13/2018
Network Maintenance ID: Alert-98
IT has completed the maintenance on the main campus firewall scheduled for Friday morning, January 12, 2018 at 7:00 a.m. If you are experiencing any issues, please contact the Serve HelpDesk at serve@gcsu.edu or 478-445-7378.
Posted: 01-03-2018_10.18 - Expired: 01/07/2018
PHISH: Take Action: ADP Account Notification ID: Alert-97
Warning: There is another round of phishing emails being circulated around campus, this time appearing to come from ADP and wanting you to login using your credentials. We of course no longer use ADP. Please, do not provide your credentials to this email. If you do, please notify Serve ASAP and change your GC password (through Unify).
From: ADP Payroll [mailto:ronmarykay@centurylink.net]
Sent: Wednesday, January 03, 2018 8:57 AM
To: ADP
Subject: Take Action: ADP Account Notification
Welcome,
Changes has been made to your payroll information.
Login your credentials below to view changes made to your payroll information.
Login Here
ADP Portal
©2018 ADP, All rights reserved
Posted: 01-03-2018_22.44 - Expired: 01/05/2018
Network Maintenance-Update ID: Alert-96
All of the services appear to be restored and functioning correctly. If you encounter any issues, please call the Serve Helpdesk at 445-7378 or e-mail serve@gcsu.edu.
Posted: 12-22-2017_09.54 - Expired: 01/02/2018
Georgia College closed Dec. 23 - Jan. 1 ID: Alert-93
Georgia College will be closed for holidays beginning at 5 pm on December 22, 2017. We will re-open at 8 am on January 2, 2018.
The Serve Help Desk will monitor phone (478-445-7378) and email messages to handle system emergencies while closed. A system emergency is defined as an entire building being offline, Internet access to the campus not working, Banner, Paws, Email, or the main web site being down.
Please remember that we can only respond to system emergencies while the university is closed. A system emergency is defined as an entire building being offline, internet access to the campus not working, Banner, Paws, Email, or the main web site being down. We will follow-up on all non-emergency requests on Tuesday, January 2.
For immediate assistance in the event of an emergency, please contact Public Safety at 478-445-4400.
Posted: 12-21-2017_09.32 - Expired: 12/27/2017
NOT A PHISH: OneUSG: submitted for review ID: Alert-92
On Dec. 19, institution Workflow Administrators had to restart over 200 degree transactions, due to the system being down and escalation for time, and reroute them to appropriate approvers. This generated a high volume of email notifications from OneUSG Connect.
These email notifications are legitimate and were meant to be delivered. In an abundance of caution, if you want to verify your notifications were legitimate, below is an example message to compare.
If you have questions, please contact OneUSG Connect Support by email at sscsupport@ssc.usg.edu or toll free at 877-251-2644.
Thank you,
________________________________________
University System of Georgia Shared Services Center
1005 George J. Lyons Pkwy
Sandersville, GA 31082
www.usg.edu/shared_services_center
Phone 877-251-2644 / Fax 478-240-6414
Posted: 12-21-2017_08.05 - Expired: 12/22/2017
Network maintenance ID: Alert-91
The Network maintenance scheduled for Thursday, December 21, 2017 between 5:00 am and 5:30 am has been completed successfully. All services should be restored now. Please report any issues to Serve at 478-445-7378 or serve@gcsu.edu.
Posted: 12-15-2017_14.47 - Expired: 12/18/2017
Congratulations Graduates! ID: Alert-90
At this important milestone in your life, congratulations and best wishes for your continuing success.
Posted: 12-14-2017_13.03 - Expired: 12/22/2017
USG Multi-Factor Authentication Update ID: Alert-89
Information Technology (IT) wants to make the campus aware of a memorandum received from Dr. Robert Laurine, USG vice chancellor and CIO requiring the implementation of Multi-Factor Authentication (MFA) for USG Institutions. MFA uses a username and password followed by additional access controls before access is granted to systems. A copy of the memorandum has been added to our intranet
main page.
(Unify Login required). We will share if additional information is received.
Sister campuses, the USG and Georgia College have been exploring these products for over a year. We have been proactively evaluating authentication products and methods after we learned some GC credentials had been compromised around December 1. A MFA solution has tentatively been identified and is being tested to ensure it works with our systems.
This week members of IT began sharing with areas on campus and are working with our advisory committees to develop implementation plans. Dr. Orr is working with our administration to acquire a solution to meet this mandate. We anticipate implementation around mid/late spring semester. Certainly more details and project progress will be continually shared over the coming weeks/months.
For additional information please contact Bob Orr, Hance Patrick, or Cindy Bowen.
Posted: 12-11-2017_13.21 - Expired: 12/15/2017
PHISH: De-activation ID: Alert-88
Circulating around the USG system and our campus as well... Another phish. Please do not click the URL.
From: Penny A. Canalizo [mailto:Penny.Canalizo@usg.edu]
Sent: Monday, December 11, 2017 12:55 PM
To: accountupdate@admin.edu
Subject: RE: De-activation
Your outlook account will be De-activated shortly.
To stop De-activation CLICK HERE
Thanks
The Outlook account team
Posted: 12-08-2017_14.42 - Expired: 12/14/2017
PHISH: Microsoft Outlook - New Update ID: Alert-87
We get multiple phish attempts on campus each day. It is imperative that we keep current on tactics used. This (below) is just one of the many that came in today. Please, do not click on the hidden links and report these to Serve.
----------------------------------------
Microsoft Outlook
NEW UPDATE ON YOUR ACCOUNT.
Your Account needs to be updated to continue using our service, You need to check activity to secure your account.
CHECK ACTIVITY
Do not ignore this notification as it is very important.
Office365 Security Team
Copy Right 2017
Posted: 12-08-2017_09.33 - Expired: 12/13/2017
PHISH: Your Microsoft OneDrive is full ID: Alert-86
The latest phish being circulated has a subject line of "Your Microsoft OneDrive is full". As always, please do not click on hidden links. This email is not from Microsoft nor is it from Georgia College. For more information, please contact serve@gcsu.edu or iso@gcsu.edu.
_____________________________________________
From: Williams, Gladys [mailto:Willg10@LabCorp.com]
Sent: Friday, December 08, 2017 8:14 AM
To: Williams, Gladys
Subject: RE: Your Microsoft OneDrive is full.
Your OneDrive is full
0% remaining
You’ve run out of space on OneDrive and can no longer add new files or add to existing files. Your OneDrive files will also no longer stay in sync on your computers.click on Get more storage. not to lose saved files.
Note: OneDrive is where all your files,document,folders and email are saved automatically.so do not ignore this warning.
Thanks for using OneDrive,
The Microsoft OneDrive team
Microsoft respects your privacy. To learn more, please read our Privacy Statement.
Microsoft Corporation, One Microsoft Way, Redmond, WA, 98052.
***TEST -- ONLY A TEST ***
Posted: 12-04-2017_15.09 - Expired: 12/04/2017
Testing ID: Alert-85
Testing.
***TEST -- ONLY A TEST ***
Posted: 12-01-2017_16.57 - Expired: 12/06/2017
GC Credentials Compromised ID: Alert-84
Georgia College has recently been made aware of a small number of our faculty and staff that unwittingly provided their Unify credentials to hackers who in turn used these credentials in various ways. Information Technology has worked directly with the individuals affected to ensure the security of their accounts. At this time, we believe the situation has been contained. If you suspect or see any strange activity with your GC accounts, please log into Unify and change your password, and then notify Serve so that the activity can be investigated.
Posted: 11-30-2017_13.41 - Expired: 12/05/2017
PeopleSoft Financials - ITS Athens Shutdown ID: Alert-83
Please be advised that ITS in Athens will be completely shutting down PeopleSoft Financials at 7:00 p.m. on Thursday, November 30, 2017, and will not be bringing it back up at all until 7:00 a.m. on Monday, December 4, 2017. This shutdown is in order for ITS to perform upgrades to the system. This is a major upgrade to PeopleSoft Financials that will not only fix many bugs, but will also change the look and feel of the system. The home screen will now use tiles (similar to OneUSG Connect) rather than the standard Menu list.
Posted: 12-11-2017_08.06 - Expired: 12/12/2017
Today is the deadline: Student Rating survey ID: Alert-82
Please complete the Student Rating of Instruction Survey (SRIS) for your courses. As of December 11 at 8 am, 14,933 out of 23,644 surveys (64.1%) total requests have been completed. You still have until 12/11/17 to complete the SRIS on your course. You can access your surveys thru PAWS or through the reminder emails sent to you.
Posted: 11-14-2017_07.26 - Expired: 11/16/2017
Oneusg connect authentication maintenance ID: Alert-81
OneUSG Connect will be unavailable on Monday 11/13/2017 from 6 AM to 7 AM to allow for an maintenance update the authentication system.
Please contact Serve at 478-445-7378 or at serve@gcsu.edu if you experience any issues.
UPDATE -- Maintenance was not completed. Services are restored. Maintenance will continue 11/14/2017 6 AM to 7AM.
UPDATE -- Maintenance successfully completed.
Posted: 11-09-2017_12.39 - Expired: 11/09/2017
Phishing training available to everyone ID: Alert-80
Phishing Training sessions available to everyone, offered in Innovation Station. See frontpage.gcsu.edu for more information.
Tuesday, November 7th, 4pm
Tuesday, November 7th, 5pm
Thursday, November 9th, 12pm
Thursday, November 9th, 1pm
Friday, November 10th, 11am CANCELLED
Friday, November 10th, 12pm CANCELLED
Friday, November 10th, 1pm CANCELLED
Posted: 11-06-2017_09.00 - Expired: 11/07/2017
Network maintenance ID: Alert-79
The scheduled maintenance for today November 6, 2017 on the Campus Collaborative Edge system has been completed successfully. Please contact Serve at 478-445-7378 or at serve@gcsu.edu if you experience any issues.
Posted: 11-02-2017_12.30 - Expired: 11/06/2017
PHISH: Microsoft Outlook Account Notification ID: Alert-78
Another phish being distributed to some on campus this morning is one labeled "Microsoft Outlook Account Notification" and threatens to shutdown your account unless you cancel the request (by clicking on the hidden URL).
Please know that neither GCSU nor Microsoft will ever send you this type of email. We'll never want you to click on a hidden URL. By these you know this is a scammer trying to have you either load a virus or most likely supply your Outlook credentials to them.
From: LUIZA BURNES BARRETO luiza.burns@braskem.com
Sent: Thursday, November 02, 2017 8:34AM
Subject: RES: Microsoft Outlook Account Notification
We received a request to shutdown your Outlook Mailbox. Note that all features associated with your outlook Email will be permanently deleted. Its strongly advised to cancel this request. Follow the steps below.
Proceed here
Outlook will not be liable for any loss if failure to meet the requirements.
Thanks,
The Outlook Technical Service
Posted: 11-01-2017_06.35 - Expired: 11/02/2017
Network maintenance ID: Alert-77
The network maintenance scheduled for Wednesday, November 1, 2017 between 5:30 a.m. and 7:00 a.m has been completed. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 10-27-2017_09.29 - Expired: 10/30/2017
Wireless Network Upgrade ID: Alert-76
Saturday October at 4:30 am we will be upgrading the wireless network. As part of the maintenance, we will be rebooting the wireless controllers which control the wireless network. During the reboot, the wireless network will be unavailable. The wireless network should be back up at 5:30 am. If you experience any issues after this time, please contact Serve.
Posted: 10-27-2017_09.29 - Expired: 11/03/2017
Information Technology - Phish ID: Alert-75
Another version is circulating around campus. If you clicked the link, please contact the REAL Serve Help Desk for assistance: Phone: 478-445-7378; email: serve@gcsu.edu.
PLEASE remember our Serve Help Desk does not send this type of message. If Georgia College has an upgrade requiring users to perform ANY action, you will receive advanced notice. Our email services are Office 365 hosted by Microsoft.
This one is particularly good as it appears to have been a forward from the Serve Help Desk and includes a legal disclaimer.
Message being circulated:
From: Olha Osobov
Sent: Thursday, October 26, 2017 2:17 PM
Subject: Fw: Serve Help Desk - please read
From: Serve Help Desk
Sent: Thursday, October 26, 2017 7:29 AM
To: _All Staff
Subject: Serve Help Desk - Important update
Dear Employees,
Recently we updated Georgia College Email Servers to improve security and efficiency, hence all users are advised to update their account to comply with the new server requirements.
Kindly update your account Here
Failure to update might process your account as inactive, and you may experience interruption of services or undue errors. Please comply.
Thanks,
Serve Help Desk
Georgia College
The information transmitted is intended only for Employees and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Posted: 10-25-2017_10.00 - Expired: 10/27/2017
Phish: Microsoft Outlook Review Your Account ID: Alert-74
Another email is being circulated appearing to be from Microsoft Outlook asking you to Review Your Account. This is not legitimate; it is a phish. Microsoft will never ask you to do this. If you have fallen for this, please log in to Unify and change your password ASAP.
Posted: 10-23-2017_12.16 - Expired: 10/24/2017
Network Issue ID: Alert-73
We experienced a brief network issue in the server rooms that caused some services to disconnect and require a re-authentication connect back to the services affected. This brief outage affected several system on campus including requiring the phones to re-register with the call manager. Everything appears to have cleared up, but if you are still experiencing issues, please contact the Serve HelpDesk.
Posted: 10-23-2017_08.41 - Expired: 10/24/2017
Jabber log-in issue resolved ID: Alert-72
The log-in issue with the Jabber services has been resolved. If you are still experiencing any issues, please contact the Serve HelpDesk at serve@gcsu.edu or 445-7378.
*** Critical Message ***
Posted: 10-22-2017_17.17 - Expired: 10/26/2017
Current Phishing Attempt ID: Alert-71
Their is a new phishing attempt that is being sent to our campus community. The phishing message appears to only have been sent to staff and faculty at Georgia College, but it may have been sent to students as well.
The new phishing attempt displays the Georgia College logo and appears to be coming from the Serve Help desk. The phishing attempt tells users that GC has updated the email system and all users need to update their account. The link takes users to a WebMail login that is branded with GC logo's.
Please do not respond or click on links from emails that are unsolicited or ask you for your information. The GC IT unit will always put critical information on Unify.
If you receive an email asking you to validate your account, please do not. If you are unsure of an email that you receive is a phishing attempt or not, please contact Serve at 478-445-7378 or email them at serve@gcsu.edu.
*** Critical Message ***
Posted: 10-17-2017_15.57 - Expired: 10/22/2017
Get Ready for Registration - Unify ID: Alert-70
Check your Unify credentials to make sure you can login to access PAWS. If you need help, please contact Serve
Posted: 10-17-2017_15.50 - Expired: 10/19/2017
GA View - Annual Compliance Training ID: Alert-69
Users are experiencing intermittent issues with the Annual Training. These issues appear to be in the GA View system. We expect the issues to be resolved by October 18.
*** Critical Message ***
Posted: 10-13-2017_13.47 - Expired: 10/14/2017
Wireless Network Issue ID: Alert-68
The wireless controllers that support the campus wireless network are having an issue that we need to fix. We have a pair of these controllers and we are going to try and reboot the one that is acting as the primary controller. We are going to power cycle the wireless controller at 2:00 pm Friday, October 13.
If this works, the secondary controller will take over and the wireless network will stay up and function. If power cycling the primary controller does not work, we will need to power cycle the secondary controller. If we do this, the wireless network on campus and in housing will be down for up to 20 minutes. We will update Unify when we have the issue resolved.
*** Critical Message ***
*** Critical Message ***
Posted: 10-13-2017_13.45 - Expired: 10/13/2017
Wireless Network Issue ID: Alert-67
The wireless controllers that support the campus wireless network are having an issue that we need to fix. We have a pair of these controllers and we are going to try and just reboot the one that is acting as the primary controller. If this works, the secondary controller will take over and the wireless network will stay up and function. If power cycling the primary controller does not work, we will need to power cycle the secondary controller. If we do this, the wireless network on campus and in housing will be down for up to 20 minutes. We will update Unify when we have the issue resolved.
*** Critical Message ***
Posted: 10-04-2017_08.11 - Expired: 10/05/2017
Network Maintenance ID: Alert-66
IT and Plant Operations will be performing maintenance work on the network closets for Parks Hall October 4, 2017 from 6:00 pm until 7:00 pm. This maintenance work should not be disruptive to the building network. If you have questions or concerns or experience any problems after the maintenance, please contact the Serve Help Desk.
Posted: 10-03-2017_12.46 - Expired: 10/06/2017
Update: lynda.com access restored ID: Alert-65
October 3 Update: Lynda.com access has been restored. We have been able to successfully test access from several accounts. We regret contract issues resulted in a loss of services. Should you have issues access your account, please contact our Serve Help Desk.
Previous updates
October 2 Update: Lynda access has been interrupted for six University System Institutions due to contract issues between Lynda and USG Information Technology Services (ITS). ITS received notification of this disruption on Friday evening around 8 p.m. EST; Georgia College was notified via email at 8:23 p.m. on Friday evening. ITS is working to get this resolved as soon as possible. The main delay is the time difference as Lynda offices are located in California. We will continue to provide updates as more is known.
Original Message:
IT has been notified that access to lynda.com will be interrupted beginning October 1 due circumstances beyond our control. Members of IT are actively working to get this resolved. We regret the inconvenience.
Posted: 09-28-2017_07.12 - Expired: 09/29/2017
Vpn maintenance ID: Alert-64
IT has completed the maintenance on the Campus VPN system scheduled for Thursday morning, September 28, 2017 from 6:30 a.m. to 7:00 a.m. If you experience any issues or have any question, please contact the Serve at 478-445-7378 or at serve@gcsu.edu.
Posted: 09-26-2017_15.18 - Expired: 09/27/2017
Mayfair Network Issue ID: Alert-63
At this time, we believe that the Mayfair network issue has been resolved. A malfunction with a network attached piece of hardware was causing a routing error. We have isolated that piece of hardware and its problem is being investigated.
*** Critical Message ***
Posted: 09-26-2017_08.31 - Expired: 09/27/2017
Mayfair Network Issue ID: Alert-62
We are experiencing an issue with the Mayfair building network. So far this is only affecting some of their computers and not their phone system. We have engaged with Cisco to help resolve the issue.
*** Critical Message ***
Posted: 09-14-2017_15.52 - Expired: 09/16/2017
Resolved - Network issue on 9-14 ID: Alert-61
The campus experienced a network failure on September 14th at 9:30 am. The failure affected all inbound and outbound traffic including the VoIP phones. Housing traffic was not affected. The issue was resolved around 10:30 am.
We believe the issue was started by a software malfunction that caused the core routers central processing units (CPU) to spike. When the core routers CPU spiked, the data traffic was dropped which created the network interruption. We were able to reboot the system which reset the operating system and the CPU. Once the system was operating normally, network functionality was restored. We are looking further into the issue in hopes of preventing this again.
We apologize for the disruption of services and will strive to enhance our systems and minimize outages.
Network Services
Posted: 09-14-2017_10.53 - Expired: 09/16/2017
Network and Service Issues ID: Alert-60
Our core network routers suffered an outage this morning resulting in the loss of the network which impacted all services. The routers have been restarted and services are being restored. Services are being restored as quickly as possible. It will take some time for all systems to be fully operational. There may continue to be intermittent outages.
We are working to locate the root cause of the issue which impacted services. We will continue to provide updates on Unify. We regret the inconvenience and appreciate your patience.
Posted: 09-12-2017_11.14 - Expired: 09/13/2017
Georgia college closed on september 12 and 13 ID: Alert-59
Georgia College - Closed 9/12 and 9/13
All Georgia College campuses will remain closed Wed. Sept. 13 with limited services. Re-open on Sept. 14. Refer to Front Page for additional info.
Our Serve Help Desk will be providing support for emergency IT needs on Monday and Tuesday. Serve will be monitoring the extension 7378 and Serve.
Georgia College is closed from September 9 - September 12. Please see the full message about the closure at the bottom of this message.
ORIGINAL MESSAGE: Thursday, Sept. 7 at 7 p.m.
Out of an abundance of caution and due to weather and road conditions as a result of Hurricane Irma, Georgia College will be closed on Saturday, September 9 and will open to resume normal operations on Wednesday, September 13. All classes (including Macon, Warner Robins and online classes), activities and normal business operations will cease during the closure and only essential personnel will report to work.
The safety of our students, faculty and staff remains our top priority. We encourage everyone to tune into local TV and radio stations for updates on weather and road conditions and be mindful of extended travel times due to significant road congestion across many parts of Georgia.
For those students who will remain on campus, please note that limited services will be available for dining and transportation needs. Weekend dining hours (Brunch from 11 am to 2 pm and Dinner from 5 pm to 7 pm) will remain in effect throughout the closure. Shuttle services will be provided between the West Campus and The Max thirty minutes before and after each meal period.
Please monitor Front Page on our website for any updates to this emerging situation.
Thank You
Public Safety
publicsafety@gcsu.edu
Posted: 09-11-2017_17.55 - Expired: 09/12/2017
Mandatory Curfew 6 pm - 7 am ID: Alert-58
Public Safety officials with the City of Milledgeville and Baldwin County are issuing a county wide mandatory curfew for the area. The curfew has been put in place for Milledgeville and Baldwin County from Monday at 6 p.m. to Tuesday 7 a.m. Only emergency personnel and law enforcement officers will be allowed on the roads during this time. Police Chief Dray Swicord, Sheriff Bill Massee and EMA Director Troy Reynolds feel the mandatory curfew is necessary due to the weather conditions created in the area by Hurricane Irma.
Posted: 09-11-2017_16.40 - Expired: 09/12/2017
Banner and paws -Services Restored ID: Alert-57
Banner/PAWS access has been restored. Thank you for your patience.
Due to power issues impacting the air conditioning in our Russell Library machine room, Banner/PAWS is currently unavailable. Members of our IT staff and Facilities Operations are working to provide alternate cooling during the power outage. We will will restore access to Banner/PAWS as soon as we can.
Posted: 09-10-2017_06.38 - Expired: 09/12/2017
GC closure and IT Support ID: Alert-56
Georgia College is closed from September 9 - September 12. Please see the full message about the closure at the bottom of this message.
Our Serve Help Desk will be providing support for emergency IT needs on Monday and Tuesday. Serve will be monitoring the extension 7378 and Serve.
ORIGINAL MESSAGE: Thursday, Sept. 7 at 7 p.m.
Out of an abundance of caution and due to weather and road conditions as a result of Hurricane Irma, Georgia College will be closed on Saturday, September 9 and will open to resume normal operations on Wednesday, September 13. All classes (including Macon, Warner Robins and online classes), activities and normal business operations will cease during the closure and only essential personnel will report to work.
The safety of our students, faculty and staff remains our top priority. We encourage everyone to tune into local TV and radio stations for updates on weather and road conditions and be mindful of extended travel times due to significant road congestion across many parts of Georgia.
For those students who will remain on campus, please note that limited services will be available for dining and transportation needs. Weekend dining hours (Brunch from 11 am to 2 pm and Dinner from 5 pm to 7 pm) will remain in effect throughout the closure. Shuttle services will be provided between the West Campus and The Max thirty minutes before and after each meal period.
Please monitor Front Page on our website for any updates to this emerging situation.
Thank You
Public Safety
publicsafety@gcsu.edu
Posted: 09-08-2017_08.48 - Expired: 09/11/2017
Wireless Network Upgrade ID: Alert-55
Sunday September 10 at 4:00 am we will be upgrading the wireless network controllers. As part of the maintenance, we will be rebooting the wireless controllers which control the wireless network. During the reboot, the wireless network will be unavailable. The wireless network should be back up at 5:00 am. If you experience any issues after this time, please contact Serve.
Posted: 09-07-2017_20.01 - Expired: 09/08/2017
Georgia college campuses closed sept. 9-12 ID: Alert-54
Out of an abundance of caution and due to weather and road conditions as a result of Hurricane Irma, Georgia College will be closed on Saturday, September 9 and will open to resume normal operations on Wednesday, September 13. All classes (including Macon, Warner Robins and online classes), activities and normal business operations will cease during the closure and only essential personnel will report to work.
The safety of our students, faculty and staff remains our top priority. We encourage everyone to tune into local TV and radio stations for updates on weather and road conditions and be mindful of extended travel times due to significant road congestion across many parts of Georgia.
For those students who will remain on campus, please note that limited services will be available for dining and transportation needs. Weekend dining hours (Brunch from 11 am to 2 pm and Dinner from 5 pm to 7 pm) will remain in effect throughout the closure. Shuttle services will be provided between the West Campus and The Max thirty minutes before and after each meal period.
Please monitor Front Page on our website for any updates to this emerging situation.
Information Technology will provide additional information on service responses during this closure by Friday afternoon.
As always, any changes to the operational status of Georgia College will be posted to Front Page and sent out via GC ALERT. Remember that GC ALERTS are used to provide notification of changes in the operation of GC as well as to provide notice of imminent threats of danger. Click here to find out how to update your information to ensure you receive GC ALERTS via your preferred method(s) and to add additional recipients. As a reminder, please review you own personal emergency plans and check your emergency supplies.
Additionally, we want to remind everyone to obtain information from other reputable sources. Some suggestions for additional resources are:
National Weather Service (www.weather.gov)
National Hurricane Center (www.nhc.noaa.gov)
Georgia Emergency Management & Homeland Security Agency (gema.ga.gov)
Stay safe and stay tuned Bobcats!
Department of Public Safety
GEORGIA COLLEGE
301 W. Montgomery Street, CBX 093
Milledgeville, GA 31061
Email: publicsafety@gcsu.edu
Non-emergency phone: (478) 445-4054
Posted: 09-07-2017_20.36 - Expired: 09/07/2017
Public safety message ID: Alert-53
GC Community,
The safety of the campus community is our highest priority. With the most recent developments of tropical weather systems in the Atlantic Ocean, we wanted to take a moment to share some information with you. Georgia College Administrators are closely monitoring Hurricane Irma and weather conditions for our area. Currently, there is much uncertainty in the track of Irma. We will continue to monitor and coordinate with local and state agencies to take necessary action to plan and prepare for potential impacts as well as provide support to those who may be affected.
As always, any changes to the operational status of Georgia College will be posted to Front Page and sent out via GC ALERT. Remember that GC ALERTS are used to provide notification of changes in the operation of GC as well as to provide notice of imminent threats of danger. Click here to find out how to update your information to ensure you receive GC ALERTS via your preferred method(s) and to add additional recipients. As a reminder, please review you own personal emergency plans and check your emergency supplies.
We are also asking all members of the GC community to share with their family and friends the Front Page (frontpage.gcsu.edu) to allow them to also obtain valuable information pertaining to Georgia College. Additionally, we want to remind everyone to obtain information from other reputable sources. Some suggestions for additional resources are:
National Weather Service (www.weather.gov)
National Hurricane Center (www.nhc.noaa.gov)
Georgia Emergency Management & Homeland Security Agency (gema.ga.gov)
Stay safe and stay tuned Bobcats!
Department of Public Safety
GEORGIA COLLEGE
301 W. Montgomery Street, CBX 093
Milledgeville, GA 31061
Email: publicsafety@gcsu.edu
Non-emergency phone: (478) 445-4054
Posted: 09-01-2017_22.18 - Expired: 09/06/2017
Voip maintenance ID: Alert-52
The VOIP maintenance scheduled for September 1, 2017 between 9:30 p.m. and 10:00 p.m has been completed successfully. All VOIP services have been restored. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 08-18-2017_07.10 - Expired: 08/19/2017
Planned paws and banner admin system outage ID: Alert-51
The planned PAWS and Banner Admin System maintenance has been completed.
There will be a planned Paws and Banner Admin System outage Friday, August 18, 2017, at 6:30 a.m. The process should be completed by 7:30 am. This planned outage will affect PAWS and Banner Forms. They will be unavailable during this time.
Thanks for your patience and understanding.
Serve Help Desk
serve@gcsu.edu
478-445-7378
Posted: 08-14-2017_18.33 - Expired: 08/16/2017
Network maintenance ID: Alert-50
The network maintenance scheduled for August 14 has been completed successfully. Please contact SERVE at 478-445-7378 or serve@gcsu.edu if you experience any issues.
Posted: 08-13-2017_14.33 - Expired: 08/15/2017
Network maintenance ID: Alert-49
The network maintenance scheduled for Sunday 8/13/2017 has been completed successfully. Please contact SERVE at 478-445-7378 or serve@gcsu.edu if you experience any issues.
Posted: 08-08-2017_14.27 - Expired: 08/11/2017
Microsoft ATP ID: Alert-48
Information Technology (IT) has implemented a new line of defense for your inbox: Microsoft’s Advanced Threat Protection (ATP uses global information to identify and eliminate attachments and mask URLs used by hackers. This additional level of protection will help eliminate known scams and phishing messages. All emails sent to your gcsu.edu address will pass through ATP. If you are sending attachments to one another, sending an attachment to yourself or through the copier, you may experience a short delay as these emails are processed by the ATP system. Examples of messages users may receive are available here (requires Unify login): https://intranet.gcsu.edu/system/files/users/cindy.bowen%40gcsu.edu/MicrosoftATP_flyer.pdf
ATP is another tool that we have to help safeguard our users and the university. As protections are developed, hackers look for new ways around these services. Users should remain vigilant and wary of messages containing links they were not expecting.
Posted: 08-08-2017_10.08 - Expired: 08/08/2017
New line of defense for microsoft outlook ID: Alert-47
Information Technology (IT) has implemented a new line of defense for your inbox: Microsoft’s Advanced Threat Protection (ATP). ATP uses global information to identify and eliminate attachments and mask URLs used by hackers. This additional level of protection will help eliminate known techniques, scams and phish messages. As protections are developed, hackers look for new ways around these services. Users should remain vigilant and wary of messages containing links they were not expecting. IT continues to seek solutions like ATP to provide secure and efficient resources to the campus. If you have questions or concerns, please contact the Serve Help Desk.
Posted: 08-06-2017_16.13 - Expired: 08/07/2017
Completed - Network maintenance ID: Alert-46
The Network Maintenance scheduled for Sunday, August 6th has been completed.
August 6th from 8:00 am to 3:00 pm Herty Hall and the Depot network switches will be upgraded by Network services. During the upgrade, all network access will be disrupted, this includes the wireless network, VoIP phones, and Internet access. If you experience issues in these two locations after 3:00 pm on Sunday, August 6th, please contact Serve and let them know.
Posted: 08-04-2017_07.38 - Expired: 08/05/2017
Network maintenance ID: Alert-45
The network maintenance for the Arts & Sciences building and Porter Hall for Friday August 4, 2017 has been completed. If you experience any issues or have questions, please contact the Serve at 478-445-7378 or at serve@gcsu.edu
Posted: 08-01-2017_09.02 - Expired: 08/03/2017
Wellness Center WIreless Upgrade ID: Alert-44
Networking Services will be upgrading the wireless access point in the Wellness Center today and tomorrow (August 1 & 2). During this time, the wireless network in the Wellness Center may be unavailable. If you have any questions, please contact Serve at 478-445-7378.
Posted: 07-24-2017_10.48 - Expired: 07/27/2017
Georgiaview news - daylight is coming! ID: Alert-43
Daylight is coming for GeorgiaVIEW.
Learn more
Posted: 07-16-2017_14.43 - Expired: 07/17/2017
Sunday (7/16/17) Maintenance Complete ID: Alert-42
The network maintenance for Sunday, 7/16/17, has been completed. The switches on the first floor and the third floor of A&S have been upgraded. If you work on these floors and discover any issues, please report them to Serve so that we can fix the issue created by the upgrades.
Posted: 07-14-2017_08.19 - Expired: 07/17/2017
Network Maintenance July 16, 8:00a - 3:00p ID: Alert-41
On Sunday, July 16 from 8:00 am to 3:00 pm, Network Services will be performing upgrades and maintenance that will affect internet access, network access, and VoIP telecommunications in the following locations. Arts & Sciences, Library, Bone House, Mayfair, Watts House, Black bridge, McIntosh, White House, Underwood house, Parks, MSU, Harrison, Grassman, and the Governor’s Mansion. The work on the houses listed should be completed before noon, but the work in Arts and Sciences will take all day. If you experience issues with any of these locations after the work is completed, please contact Serve and report the issue.
Posted: 07-12-2017_07.09 - Expired: 07/13/2017
Network maintenance ID: Alert-40
The network maintenance scheduled for July 12, 2017 between 6:45 a.m. and 7:00 a.m. is complete. All network services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 07-11-2017_08.30 - Expired: 07/14/2017
PO 0116366 - Placing an Order (PHISH/VIRUS) ID: Alert-39
Another Phish/Virus being circulated. DO NOT open the attachment. Simply delete the email. Contact either Serve (serve@gcsu.edu) or the Information Security Officer (iso@gcsu.edu) for more information.
____________________________________________________________________________
From: Dougherty, Kathryn [mailto:KDougherty@myoldsmar.com]
Sent: Tuesday, July 11, 2017 7:53 AM
Subject: PO 0116366 - Placing an Order
Hello,
Please confirm PO receipt, current pricing, and the expected delivery date.
Thank you,
Kathryn Dougherty
Procurement Specialist
Posted: 06-30-2017_17.55 - Expired: 07/03/2017
Paws and Banner outage completed ID: Alert-38
The planned Banner System outage for Thursday, June 30, 2016, at 3 p.m has been completed successfully. If you experience any issues, please contact Serve at 478-445-7378 or at serve@gcsu.edu.
Posted: 06-30-2017_09.49 - Expired: 07/04/2017
GC Fourth of July Holidays ID: Alert-37
In observance of the Fourth of July, Georgia College will be closed on July 3 and 4, 2017. The Serve Help Desk and the Russell Library will be closed from Saturday, July 1st through Tuesday, July 4th. Serve will monitor phone and email messages to handle system emergencies while closed.
Please remember that a system emergency is defined as an entire building being offline, internet access to the campus not working, Banner, Paws, Email, or the main web site being down. Serve will follow-up on all non-emergency requests on Wednesday, July 5th.
Posted: 06-29-2017_16.52 - Expired: 07/03/2017
Information on Kaspersky ID: Alert-36
Information Technology wants to share information as it relates to Georgia College and Kaspersky. Recent reports in the news indicate concerns about Kaspersky and their antivirus software. Kaspersky Antivirus is one component of the Ivanti (LANDesk) computer management suite. LANDesk is a resource for USG Institutions through a collaborative system contract so it is in use at many sister institutions as well as Georgia College. We are in contact with the appropriate areas of the USG for information and guidance.
There is no specific cause for concern and no action is required at this time. We have multi-level security systems in place to protect our campus network and actively monitor for any suspicious traffic. To ensure transparency, your Information Technology team wanted to acknowledge these allegations and let you know we are taking appropriate actions. We will continue to provide updates as information becomes available. If you have concerns or questions, please do not hesitate to contact Serve.
Posted: 06-29-2017_08.45 - Expired: 07/03/2017
Wireless network maintenance ID: Alert-35
Friday June 30 at 4:00 am we will be making a configuration change to our wireless network in the morning to fix a GC_Guest issue. As part of the maintenance, we will be rebooting the wireless controllers which control the wireless network. During the reboot, the wireless network will be unavailable. The wireless network should be back up at 4:30. If you experience any issues after this time, please contact Serve.
Thank you in advance for your cooperation.
Posted: 06-30-2017_17.49 - Expired: 06/30/2017
Planned paws and banner outage ID: Alert-34
There will be a planned Banner System outage Thursday, June 30, 2016, at 3 p.m. This outage is a USG mandatory year-end Banner Database table freeze so they can pull information from our system. The processing should be completed by 5:30 p.m. This planned outage will affect PAWS and Banner Forms.
Thanks for your patience and understanding.
Serve Help Desk
serve@gcsu.edu
478-445-7378
Posted: 06-29-2017_08.27 - Expired: 06/30/2017
Network maintenance ID: Alert-33
The Campus VPN service Thursday morning June 29, 2017 at 7:30 a.m. has been completed. If you experience any issues, please contact Serve at 478-445-7378 or at serve@gcsu.edu.
Posted: 06-28-2017_07.10 - Expired: 06/29/2017
Network maintenance ID: Alert-32
The maintenance on the Campus network for Wednesday morning June 28, 2017 at 7:00 a.m. has been completed. If you experience any issues or have questions, please contact the Serve at 478-445-7378 or at serve@gcsu.edu
Posted: 06-27-2017_07.21 - Expired: 06/28/2017
Network maintenance ID: Alert-31
IT has completed the maintenance on the Campus network for Tuesday morning June 27, 2017. Everything appears to be running normally. If you experience any issues or have questions, please contact the Serve at 478-445-7378 or at serve@gcsu.edu
Posted: 06-25-2017_15.17 - Expired: 06/27/2017
Network maintenance ID: Alert-30
The network maintenance scheduled for Jun 25, from 7 a.m. to 3 p.m. has been completed. All services should be restored now. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu
Posted: 06-22-2017_19.54 - Expired: 06/24/2017
Phish Alert - Subject:Virus Validation Alert ID: Alert-29
Users are reporting receiving the following message. This is not a Valois message from Information Technology. Please disregard.
From: c.darke@roehampton.ac.uk
Sent: Thursday, June 22, 2017 7:41 PM
Subject: Virus Validation Alert !
Dear Staffs & Users,
we are reporting a serious vulnerability with a Trojan Virus known as Ransom-ware, it is preinstalled in some domain and server host. This also affect Windows, Apple’s Safari and Android’s built-in browser. Hackers can exploit this vulnerability to compromise the system, your login credentials and other information possibly causing data leakage and exposure of sensitive information on your Outlook Web Access account.
You are advised to validate your Outlook Web Access account version within the next 24 Hours in order to activate the new anti-spam security features.
Go to our secure portal here >>> Validate My Account to complete this process.
A security message brought to you by IT Support.
Posted: 06-22-2017_11.40 - Expired: 06/23/2017
Voip User forms - Issue Resolved ID: Alert-28
Smartsheet has notified us the system is back in operation. We regret the inconvenience.
Smartsheet is experiencing issues nationally. They are actively working to resolve the issue.
The VoIP User forms is experiencing intermittent issues. We are contacting Smartsheet for a resolution. In the interim please send any edits for your VoIP phones to Cindy Bowen. We regret the inconvenience.
Posted: 06-22-2017_07.30 - Expired: 06/23/2017
Network maintenance ID: Alert-27
The new security certificates for the Voicemail system have been installed successfully. Please report any issues to Serve at 478-445-7378 or Serve@gcsu.edu.
Posted: 06-21-2017_07.50 - Expired: 06/22/2017
Network maintenance ID: Alert-26
The network maintenance scheduled on June 21, 2017 for Porter Hall has been completed. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or at serve@gcsu.edu.
Posted: 06-20-2017_07.52 - Expired: 06/21/2017
Network maintenance ID: Alert-25
The network maintenance scheduled on June 20, 2017 for the Kilpatrick Education Center has been completed. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 06-14-2017_16.54 - Expired: 06/15/2017
Network Maintenance ID: Alert-24
IT will be performing maintenance on the Campus network Thursday morning June 15, 2017 from 5:30 a.m. until 7:00 a.m. The work will cause temporary interruptions to Internet access during this timeframe. After completion, if you experience any issues or have questions, please contact the Serve at 478-445-7378 or at serve@gcsu.edu.
Posted: 06-15-2017_08.51 - Expired: 06/16/2017
Network maintenance ID: Alert-23
The network maintenance scheduled for June 15, 2017 for the following buildings Arts & Sciences, Atkinson Hall, Black Box Theatre, Ennis Hall, and Health Sciences has been completed. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 06-15-2017_13.19 - Expired: 06/24/2017
A d p fraud notice ID: Alert-22
From ADP: There have been reports regarding fraudulent emails that appear to be sent from ADP which may have the following subject line: “Important Notice for ADP Users”. These emails include a malicious link and instruct the recipient to open it. Please do not click on the link.
These emails do not originate from ADP and our analysis has revealed that they may contain an attachment that may be malicious. ADP is addressing this issue diligently with their fraud prevention team and security vendors to identify and contain the source of these emails and will provide updated information as it becomes available.
Posted: 06-15-2017_15.21 - Expired: 06/16/2017
Phish warning: DocuSign ID: Alert-21
Phishing emails are being circulated around campus that appear to be from DocuSign. Please note that any legitimate emails from our GC Signatures product (that uses DocuSign) will be branded as from GC Signatures. Any other emails purporting to be from DocuSign are likely to be a phish and should be avoided.
If in doubt, please forward the suspect email to iso@gcsu.edu and we'll have someone verify the legitimacy.
Posted: 06-14-2017_07.55 - Expired: 06/15/2017
Network maintenance ID: Alert-20
The network maintenance scheduled on June 14, 2017 for the following buildings Ennis Hall, Lanier Hall, and Maxwell Student Union has been completed. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or serve@gcsu.edu.
Posted: 06-13-2017_07.58 - Expired: 06/14/2017
Network Maintenance Complete ID: Alert-19
The network maintenance scheduled on June 13, 2017 for the Ina Dillard Russel Library has been completed. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or at serve@gcsu.edu.
Posted: 06-12-2017_16.48 - Expired: 06/13/2017
Network Maintenance ID: Alert-18
We will be performing network maintenance on June 13, 2017 between 5:00 AM and 5:20AM. All network and VOIP related services will be down during this time period in the Ina Dillard Russell Library. All services should be restored by 5:25 AM. Please report any issues to SERVE at 478-445-7378 or serve@gcsu.edu. . Please check back for updates
Posted: 06-08-2017_07.46 - Expired: 06/09/2017
Network maintenance Complete ID: Alert-17
The network maintenance scheduled on June 8, 2017 for the Ina Dillard Russell Library has been completed. All services should be restored now. Please report any issues you experience to SERVE at 478-445-7378 or at serve@gcsu.edu.
Posted: 06-02-2017_13.26 - Expired: 06/05/2017
Degreeworks browser issue 6/2/2017 -- UPDATE ID: Alert-12
Currently Degreewoks is experiencing issues in some internet browsers. Internet Explorer is working. We are working to resolve the issue.
UPDATE: The issue should be resolved.
Posted: 06-04-2017_15.38 - Expired: 06/06/2017
Network maintenance Complete ID: Alert-11
The network upgrades scheduled on 6/4/2017 for the following buildings: Arts & Sciences, Ennis Hall, Ina Dillard Russell Library, and the Student Activities Center has been completed. Please Contact SERVE at (478) 4455-7378 or serve@gcsu.edu if you encounter any issues.
Posted: 05-26-2017_07.39 - Expired: 05/30/2017
Campus Holiday Closure Monday May 29th ID: Alert-10
In observance of the Memorial Day Holiday, Georgia College will be closed Monday, May 29th. The Serve Help Desk will monitor phone and email messages to handle system emergencies while closed. A system emergency is defined as an entire building being offline, Internet access to the campus not working, Banner, Paws, Email, or the main web site being down. We will follow-up on all non-emergency requests on Tuesday, May 30th during our regular hours.
In the event of a campus emergency, please contact Public Safety at 478-445-4400.
Posted: 05-24-2017_15.49 - Expired: 05/26/2017
Unplanned Network Outage ID: Alert-9
There was a configuration error that caused an unplanned network outage. Everything should be back up. If you have any issues please call Serve at 478-445-7378.
Posted: 05-25-2017_09.14 - Expired: 05/26/2017
Network maintenance ID: Alert-8
The network maintenance scheduled for 5/25 5:00AM to 5:25 AM has been completed for the following buildings: Blackbridge, Bonehouse, Governor’s Mansion, Vinson and the White House. Please report any issues to the Serve Help Desk.
Posted: 05-24-2017_13.11 - Expired: 05/26/2017
Network maintenance ID: Alert-4
PeachNet will be performing maintenance on their equipment Thursday night, 5/25/2017, starting at 11:00 p.m. at Middle Georgia State University. This work will affect Georgia College Macon campus connectivity to the Internet and phone system. Once this work is completed if you experience any problems, please contact the Serve Help Desk.
Posted: 05-23-2017_08.46 - Expired: 05/24/2017
Phishing/virus: faculty & staff ID: Alert-3
Hopefully you’ve noticed that emailing viruses and phishing attempts is rather vogue at this time. Frankly from the perspective of the hacker, it’s just too easy and is very lucrative. Expect this to be a trend in the next few years.
When we fall victim to phishing (providing your login credentials to hackers) there are many things that can be done with those credentials. See below for a recent example where someone at Bowie State fell victim to a phishing scam. Hackers many times will then go through the email contact list and send everyone phish emails as well. It’s becoming more and more prevalent that when you fall victim to these you are also loading viruses on your PC; many of these are unseen at that time and won’t be noticed until the hackers activate them. They’re becoming ever nasty by the day. Please know that these are criminals; expect them to behave as such.
Posted: 05-30-2017_06.39 - Expired: 05/30/2017
Introducing unify alerts 5/23/2017 ID: Alert-1
Unify-Alerts is an improved version of the familiar IT Alerts & Updates. Please look here for important campus alerts as well as informational updates.